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5 Habits to Help You Handle Rejection Gracefully

Success

Pick up the phone, knock on the door, reach out to those people, and go for what you want. Objections: They read you a laundry list of what’s wrong: why the competition is better, your product is too expensive and your customer service is lousy. Let the other person finish their train of thought. Did I hear back?

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How not to act when customer service fails miserably

Service Untitled

This week was a drama-filled example of a customer “gone wild” when an incredibly frustrated customer service recording from Reddit was made public on YouTube. Was the customer service rule at the company never to hang up on anyone or be fired?

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When a customer service representative is limited to talk time

Service Untitled

Jennifer had not spent more than ten minutes on the phone with the bank customer service representative when the agent told Jennifer she would have to ask the remainder of her questions at another time. Not only does customer service suffer, but the stress and pressure on an agent has an effect on job performance.

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“To Serve Man” – a critical look at customer service

Service Untitled

and brought up some interesting points about customer service and the lack thereof. Slater became a sort of folk hero of customer service contempt by more than 200,000 people on his Facebook’s fan page. People are fed up with poor customer service and customer service departments.

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Hearing the Message

Office Dynamics

Do you hear the ‘ Ring, Ring’ of the Get-a-Clue phone? Not long after, I had phone call with a close friend that has known me since high school. What example am I setting for our teenage daughter about pursuing dreams at a fairly expensive price? It’s a message, folks! Are you hearing it? Are you hearing it? Friend: I miss you.

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Miro Miroslavov CEO & Co-founder OfficeRnD | Embracing Flexibility in Business

Allwork

That’s the same percentage going back into the late ninety s and early two thousand s that the entire PC industry grew, right, faster than the mobile phone industry has grown. There is nowhere that you can’t get WiFi because you can create a hotspot off the 5G on your phone. Cities are expensive. And it makes sense.

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Swissôtel Métropole, Geneva

Practically Perfect PA

During my time in Geneva it certainly hadn’t escaped my notice that Geneva is an expensive city: you can’t really escape it (unless you spend all of your time hanging around the central train station). After a few hours of sightseeing I got the phone call and headed back to the hotel to check out my room.

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