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When businesses decide to neglect customer service

Service Untitled

Google, Facebook, and LinkedIn no longer maintain call centers claiming the costs are too high. Do these powerful organizations therefore view customer service as an operational cost rather than a marketing investment? The quality of customer service paves the way for loyalty, revenue and happy shareholders.

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Why Blindly Following the Rules Is a Mistake

Eat Your Career

How often do we follow the rules at the expense of something else, perhaps more important? In this instance, it was at the expense of exceptional customer service. She could have come back and said we were past the cutoff but that she was going to try to get an exception from her manager. Post on Google Buzz.

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Top 5 Tips on Building a 6 Month Cash Reserve

The Small Business Blog

WinWeb – Your Office Online Simply the best way to manage your small business! Add up all your monthly expenses so you can estimate how much money you will have left each month. The best tip from my point of view would be to avoid unnecessary expenses. Then try and remove or refinance the most expensive lending.

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Outsourcing customer support services

Service Untitled

Few companies have not been affected by the economy, and in turn are looking for the most cost efficient ways to manage different sectors of their businesses including customer support services. A company can downgrade or upgrade services as needed without the expense of hiring more seasonal staff.

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How We Pulled Off a Huge Event Through Outsourcing

Productivityist

One of our virtual assistants is a 40+ year-old multilingual, experienced marketing and SEO specialist with a good understanding of sales and customer service. Task management: Trello, oDesk Work Diary, Wunderlist Pro. Review: Google Docs. File exchange: Dropbox, WeTransfer.

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Answering Reader Mail on Salary, Finding Great Talent

Musings of a High-Level Executive Assistant

Top EAs that work for a famous CEO (think Google, Fortune 100 companies) make as much as low level executives in middle management and have titles like Chief of Staff sometimes. This matters because it translates to how busy, stressful, how much experience you need them to have, and if you need a specialized Executive Assistant.

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Let Go A Little and Help Your Business

The Small Business Blog

WinWeb – Your Office Online Simply the best way to manage your small business! We all start our own businesses because we have passion and drive, this can easily become lost in the day to day monotony of paperwork and tedious tasks, yet employing full or part-time staff can be expensive and risky. Digg Furl Netscape Yahoo!

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