LEADERASSISTANT.COM

APRIL 23, 2023

In this episode, Claudette talks about her journey as an assistant, tips for calendar management, delegating, evolving as the job evolves, email management, and dealing with difficult executives. Her previous experience includes nine years supporting a Managing Director and the Key Accounts group at Goldman Sachs.

Calendars 75

Calendars Email Management Restaurants 75

Success

MARCH 27, 2024

Then the course progresses to topics such as customer service, marketing and human resources. The biggest challenge we have right now is literally Google. This can present challenges in everything from gaining customers to getting startup funding. What are the skills you need? What are the attitude and mindset needed?”

Skills 279

Skills 2023 Customer Service Google 279

LEADERASSISTANT.COM

JULY 9, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. You can find the show on Apple Podcasts , Spotify , Google Podcasts , Pandora , and Stitcher.

Management 79

Management 2014 2017 2006 79

LEADERASSISTANT.COM

NOVEMBER 26, 2023

In this chapter, I cover tactics for managing your own email inbox, as well as your executive’s. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Email 66

Email Management Confidence Policies 66

Service Untitled

JUNE 11, 2012

Critics are saying that Google has entered into the customer service arena which in the past directly contradicts their automated tech abilities and less than stellar customer-centric talents. The Google Trusted Stores Program will rate online stores on their delivery of an overall customer experience.

Customer Service 40

Customer Service Google Credit Card Purchasing 40

LEADERASSISTANT.COM

JANUARY 7, 2024

In this episode of The Leader Assistant Podcast, Amaia shares her fascinating story about her pursuit of becoming a doctor, finding a customer service job at ezCater on Craigslist, becoming EA to the CEO, and how her experience as a c-suite assistant prepared her for her director role.

Customer Service 87

Customer Service Restaurants Budget Environment 87

LEADERASSISTANT.COM

AUGUST 27, 2023

She has over a decade of administrative experience and lots of customer service stories! ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget.

Customer Service 96

Customer Service Restaurants Budget Interviewing 96

LEADERASSISTANT.COM

DECEMBER 3, 2023

Cathy Rong is Chief of Staff for the multi-hyphenate Questlove where she manages the artist’s day-to-day professional and personal life. In this episode of The Leader Assistant Podcast, Cathy talks about building community, managing up, advocating for yourself, and the difference between an EA vs a Chief of Staff.

Networking 79

Networking Restaurants Customer Service Budget 79

The Small Business Blog

MARCH 23, 2010

WinWeb – Your Office Online Simply the best way to manage your small business! Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. But, what makes good customer service? keep it up.

Customer Service 100

Customer Service 2007 2008 2010 100

LEADERASSISTANT.COM

DECEMBER 31, 2023

She is an accomplished professional who specializes in organizational management. She is an accomplished professional who holds the esteemed certification from IAAP as a Certified Administrative Professional (CAP) and specializes in Organizational Management.

IAAP 74

IAAP Administrative Professionals Restaurants Customer Service 74

LEADERASSISTANT.COM

DECEMBER 17, 2023

. – Maya Angelou CONNECT WITH LESLIE Leslie on LinkedIn FREE Guide -> 5 Overlooked Steps to Landing Your Ideal EA Role ABOUT LESLIE Leslie Martinez is a Senior Executive Assistant with over 15 years of experience supporting executives in the Financial Services Industry.

Restaurants 78

Restaurants Customer Service Budget Networking 78

LEADERASSISTANT.COM

JANUARY 14, 2024

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. You can find the show on Apple Podcasts , Spotify , Google Podcasts , Pandora , and Stitcher.

Forms 73

Forms Finance Restaurants Customer Service 73

LEADERASSISTANT.COM

SEPTEMBER 24, 2023

in Speech Pathology and a Masters Degree in Nonprofit Management. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Concetta holds a B.S.

Restaurants 86

Restaurants Customer Service Budget Interviewing 86

LEADERASSISTANT.COM

JANUARY 28, 2024

As a trusted partner to C-level executives, senior leaders, and global teams, she has played a key role in decision-making, strategic planning, organizational operations, change management, and talent development processes. You can find the show on Apple Podcasts , Spotify , Google Podcasts , Pandora , and Stitcher.

Restaurants 76

Restaurants Customer Service Budget Training 76

LEADERASSISTANT.COM

JANUARY 21, 2024

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. You can find the show on Apple Podcasts , Spotify , Google Podcasts , Pandora , and Stitcher.

Restaurants 77

Restaurants Customer Service Budget Networking 77

Service Untitled

JULY 31, 2012

Google, Facebook, and LinkedIn no longer maintain call centers claiming the costs are too high. Do these powerful organizations therefore view customer service as an operational cost rather than a marketing investment? The quality of customer service paves the way for loyalty, revenue and happy shareholders.

Customer Service 40

Customer Service Expenses Social Media Phones 40

LEADERASSISTANT.COM

SEPTEMBER 3, 2023

She has been with AGPROfessionals since 2015 and supports the CEO/Owner, and two other executives, as well as manages the office and a small team of admin. You can find the show on Apple Podcasts , Spotify , Google Podcasts , Pandora , and Stitcher. Join my email list here if you want to get an email when a new episode goes live.

2019 81

2019 2015 Restaurants Customer Service 81

LEADERASSISTANT.COM

OCTOBER 1, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. You can find the show on Apple Podcasts , Spotify , Google Podcasts , Pandora , and Stitcher.

Administrative Professionals 88

Administrative Professionals Restaurants Training Customer Service 88

Jen Lawrence

SEPTEMBER 5, 2019

How do we manage the chaos? Don’t forget to turn on your “Task” calendar (built into Google Cal). Utilize good customer service and acknowledge receipt of emails. Drafts/canned responses are not intended to substitute good customer service. They are just a tool to make it easier.

Email 45

Email Management Calendars Customer Service 45

Jen Lawrence

SEPTEMBER 5, 2019

How do we manage the chaos? Don’t forget to turn on your “Task” calendar (built into Google Cal). Utilize good customer service and acknowledge receipt of emails. Drafts/canned responses are not intended to substitute good customer service. They are just a tool to make it easier.

Email 45

Email Management Calendars Customer Service 45

LEADERASSISTANT.COM

SEPTEMBER 10, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. You can find the show on Apple Podcasts , Spotify , Google Podcasts , Pandora , and Stitcher.

Restaurants 78

Restaurants Customer Service Budget Interviewing 78

LEADERASSISTANT.COM

NOVEMBER 5, 2023

In this episode of The Leader Assistant Podcast, Andrea talks about her role supporting eight executives, and the additional roles she has in her organization, how she manages the workload, and tips for making an impact on company culture. You can find the show on Apple Podcasts , Spotify , Google Podcasts , Pandora , and Stitcher.

Administrative Professionals 77

Administrative Professionals Restaurants 2023 Networking 77

LEADERASSISTANT.COM

JULY 2, 2023

Jen Johnsen has been part of Children’s Theatre Company as Executive Assistant since 2013, managing the Artistic and Managing Directors. Her two favorites were as Production Manager for Sample Night Live! You can find the show on Apple Podcasts , Spotify , Google Podcasts , Pandora , and Stitcher.

2013 69

2013 Etiquette Restaurants Customer Service 69

LEADERASSISTANT.COM

OCTOBER 22, 2023

Nicki Cave is currently the Administrative Services Director for the Boston Consulting Group’s (BCG) Dallas EA/AA team. In this episode of The Leader Assistant Podcast, Nicki talks about managing a team of assistants, creating a career development plan, cultivating a team culture, and finding happiness in your role.

Management 98

Management AT&T 2018 Training 98

LEADERASSISTANT.COM

JUNE 4, 2023

Chynna also shares tips on navigating high pressure situations, managing stress and burnout, prioritizing self-care, and more! LEADERSHIP QUOTE Service is the price you pay for the space you occupy. in Event Management and Political Science and a minor in Business. Chynna graduated from University of Florida with a B.S.

Restaurants 93

Restaurants Travel Customer Service Stress 93

LEADERASSISTANT.COM

FEBRUARY 12, 2023

Nichole Brooks has an extensive career as an administrative professional with 30 years of experience, including her current role as an Administrative Operations Manager. In this episode, Nichole discusses advocating for assistants to the leadership team, extending grace at work, transitioning from being a peer to being a manager, and more.

Administrative Professionals 76

Administrative Professionals Restaurants Customer Service Budget 76

LEADERASSISTANT.COM

JUNE 11, 2023

Caroline Rice is a c-suite executive assistant with 20+ years of experience successfully managing the administrative needs of top executives across several industries, including Wall Street. You can find the show on Apple Podcasts , Spotify , Google Podcasts , Pandora , and Stitcher.

Restaurants 79

Restaurants Customer Service Budget Interviewing 79

LEADERASSISTANT.COM

FEBRUARY 19, 2023

She came to this role after a varied career path including Automotive Service Management in addition to Real Estate and Vacation Planning in the USVI. She came to this role after a varied career path including Automotive Service Management in addition to Real Estate and Vacation Planning in the USVI.

2004 88

2004 2019 Administrative Professionals Restaurants 88

LEADERASSISTANT.COM

MAY 21, 2023

The diversity of her position offers her learning opportunities as and she supports and collaborates with C-Suite level executives, upper management and colleagues. You can find the show on Apple Podcasts , Spotify , Google Podcasts , Pandora , and Stitcher.

Restaurants 78

Restaurants Customer Service Budget Interviewing 78

LEADERASSISTANT.COM

JULY 16, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. You can find the show on Apple Podcasts , Spotify , Google Podcasts , Pandora , and Stitcher.

Restaurants 74

Restaurants Customer Service Budget Interviewing 74

Service Untitled

AUGUST 7, 2012

Although someone who loves your service may only tell one or two new potential customers, the flip side of dissatisfied customers can wind up with the loss of 20 customers – both current and in the future. So what’s a local merchant to do to cultivate their customers’ loyalties?

Customer Service 40

Customer Service Facebook Social Media Gifts 40

LEADERASSISTANT.COM

MARCH 26, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. You can find the show on Apple Podcasts , Spotify , Google Podcasts , Pandora , and Stitcher.

Gifts 96

Gifts Medical Networking Restaurants 96

LEADERASSISTANT.COM

MAY 7, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. You can find the show on Apple Podcasts , Spotify , Google Podcasts , Pandora , and Stitcher.

Restaurants 96

Restaurants Mentoring Customer Service Budget 96

LEADERASSISTANT.COM

DECEMBER 24, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. You can find the show on Apple Podcasts , Spotify , Google Podcasts , Pandora , and Stitcher.

Goals 75

Goals 2004 Restaurants Equipment 75

LEADERASSISTANT.COM

JUNE 25, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. You can find the show on Apple Podcasts , Spotify , Google Podcasts , Pandora , and Stitcher.

Restaurants 77

Restaurants Customer Service Budget Interviewing 77

LEADERASSISTANT.COM

MAY 14, 2023

Annie has made it her focus to help assistants achieve their goals and manage everything on their plates, while finding freedom from overwhelm and burnout. Over her 20+ years as an assistant, Annie has worked for boutique companies across multiple industries including accounting, marketing, nonprofit, and private wealth management.

Confidence 81

Confidence Interviewing 2019 Restaurants 81

LEADERASSISTANT.COM

NOVEMBER 19, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. You can find the show on Apple Podcasts , Spotify , Google Podcasts , Pandora , and Stitcher.

2015 79

2015 Networking 2013 Restaurants 79