Remove Customer Service Remove Email Remove Phones Remove Promotion
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What Is a Good NPS Score?

Success

Net promoter score—or NPS—has gained popular use across industries. Surveyed customers have only one question to answer. “On On a scale from 0 to 10, how likely are you to recommend [company name, product, or service] to a friend or colleague?”. Respondents answering 9 or 10 are considered promoters. Too obvious?

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Can personal customer service survive in a digital world?

Service Untitled

The fast paced world of Twitter, Facebook, and Yelp combined with the technological advances of smart phones, interactive websites, and emails enable millions of users to make better informed decisions than ever before possible. After all, a 24 hour turn-around period to answer an email is considered standard.

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Personalize customer service and make it happen

Service Untitled

Personalizing customer service consists of targeting an audience and acting on specific objectives to increase business, build brand loyalty, and attract new clients or customers. Everyone’s favorite local deli emails my office their daily lunch specials, and delivers within an amazingly short period of time.

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Customer service required for business to business relationships

Service Untitled

In real estate sales, there is a lot more to successful customer service than dealing with just customers and clients. Homes are listed in multiple listing services, and thousands upon thousands of other selling realtors are there to sell a listed home. In real estate listing is the game. Make sure your orders are clear.

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Building a business culture to deliver the best customer service

Service Untitled

Zappos has worked hard to develop their culture resulting in a high percentage of return customers; a much more lucrative business model than having to find new clients. Remember most customers won’t tell a company what went wrong; they just leave and go on to your competition. photo by: HiMY SYeD / photopia.

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How to Create a Positive Image for Your Green Brand

Eco-Office Gals

Do top-notch customer service. There are a lot of businesses that do not get repeat customers and it’s due to the fact that they have poor customer service. How to Create Videos to Promote Your Green Business Online. photo by: gleonhard. Related posts: Eco-Friendly Ways to Build Your Brand in 2013.

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Exceptional Client Care Goes Way Beyond Your Services List

Step It Up VA Coaching

You carefully select the best ways to market your business, and promote it to the right target markets so you can bring in those ideal clients. And they’re things that are not always mentioned when we talk about customer service. What I’m talking about is more than just good customer service.