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How to personalize customer service correspondence via email

Workplace Insight

Personalised customer service is no longer just a bonus; it’s a necessity in today’s market. With the digital space being the new frontier for customer interactions, emails have become a significant part of maintaining strong customer relations.

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How to Save Money on Your Car Insurance

Success

You’ll likely need to supply personal information like your name, email, phone number, driver’s license and vehicle information and your current insurance policy details. Customer service and the ability to pay claims quickly and easily should also factor into your decision—not just how much money you can save on your car insurance.

Policies 141
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The Best Client Retention Strategies to Use Now

Success

To achieve your goals, you must develop a customer care policy that’s understood and adhered to by every member of your team. Your customer service, sales and marketing teams, and even IT and contractors must understand your corporate retention program for maximum impact. I recently experienced this with a camera purchase.

Gifts 278
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How to Launch (and Maintain) a Successful E-Commerce Business

Success

Choose a product or service. Or a service? How to validate your idea Step 4. Create Customers Attract your first customers Keep them coming back Step 6. No physical inventory, if you choose to sell a service or digital product. How Not to Start in E-Commerce. Or a service? You need a niche.

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How to deliver happiness with customer service

Service Untitled

Did you ever come home with something you purchased that made you really happy? It was beyond just satisfied; you as a customer were particularly delighted. With that feeling in mind, how can an organization delight a customer? With that feeling in mind, how can an organization delight a customer?

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Can personal customer service survive in a digital world?

Service Untitled

The fast paced world of Twitter, Facebook, and Yelp combined with the technological advances of smart phones, interactive websites, and emails enable millions of users to make better informed decisions than ever before possible. After all, a 24 hour turn-around period to answer an email is considered standard. Listen to the problem.

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Tackling Business Strategy: 6 Tenets of Building a Scalable Brand

Success

That includes banners of various sizes for social media as well as templates for brochures, catalogs, newsletters for your email marketing strategy —anything you may conceivably use as your business grows. Learn how to plug in new content at the technical level even if you have a committed staff member.