Service Untitled

AUGUST 7, 2012

In the neighborhood deli, your favorite flavor of coffee cream sits waiting for you in the refrigerator, and at the office supply store the owner knows the brand of your copier and offers you a 10 percent discount because you are a regular customer. How an organization handles the situation can differentiate you from the competition.

Customer Service 40

Customer Service Facebook Social Media Gifts 40

Customers Rock!

MARCH 30, 2010

The radio program is really an extension of this blog; you get to hear my voice as part of an hour-long conversation around the topics we all know and love here: customer experience, customer service, loyalty, marketing, and social media. Customers have changed, and customer expectations have greatly changed!

Customer Service 100

Customer Service Social Media Phones AT&T 100

Service Untitled

DECEMBER 10, 2010

Are you still showing your customers that you appreciate their business all year round? You want to show sincere appreciation for customer patronage and want them to feel valued for making the choice of spending their hard-earned money at your organization. Take care of your customers and attract new ones.

Customer Service 40

Customer Service Holidays Promotion Social Media 40

Eco-Office Gals

DECEMBER 23, 2012

Social networking. Pretty much everyone has jumped aboard the social media bandwagon at this point, garnering likes, pluses, retweets, and the works along the way. Many feature products that are recycled, organic, sustainable, and even biodegradable. Customer service. Coupon codes. Product packaging.

2013 100

2013 Promotion 2012 Calendars 100

Eco-Office Gals

DECEMBER 4, 2012

Your brand power is determined not just by the ads you create and the content you push, but also by the quality of your products and services, the level of accountability with which you operate your business, your commitment to customer service, and of course, the picture the press paints, amongst other things.

2013 100

2013 Fax Social Media Customer Service 100

Service Untitled

MAY 6, 2014

No matter how great our products or how efficient our service, fate somehow finds its fickle finger sooner or later and just goes awry; it’s how we handle all of this and how our customers are made a priority that maintains customer loyalty. Take for instance the complicated world of credit cards.

Credit Card 40

Credit Card Customer Service Social Media Holidays 40

Service Untitled

SEPTEMBER 4, 2013

Most of us take great pride in the excellent products or services we provide, but let’s face it – there are many great organizations and service providers who do the same thing. At one time, the only way to really figure out what customers wanted was through either the customer service help desk or via telephone.

Customer Service 40

Customer Service Holidays Social Media Facebook 40

Service Untitled

DECEMBER 17, 2013

It’s well recognized amongst all business owners that it cost more money to find new customers than to keep the customers we already have while trying to attract more clients to climb aboard our growing organizations. We must strive to deliver all that we have promised on our websites, in our flyers, and on social media.

Customer Service 40

Customer Service Holidays Social Media Restaurants 40

Andrea Kalli

JUNE 17, 2010

Right now they’re offering some super discounts, too. Check out what will be covered: Success Strategies for Crafting and Delivering a Winning Social Media Presentation for Your Clients and Community. VAClassroom has opened its registration doors to their “Summer Skill Camp 2010″, which will begin on July 6th.

2010 100

2010 Training Skills Social Media 100

Andrea Kalli

JUNE 17, 2010

Right now they’re offering some super discounts, too. Check out what will be covered: Success Strategies for Crafting and Delivering a Winning Social Media Presentation for Your Clients and Community. VAClassroom has opened its registration doors to their “Summer Skill Camp 2010″, which will begin on July 6th.

2010 100

2010 Training Skills Social Media 100

Small Business CEO

JULY 1, 2013

Every business loves targeted, organic traffic from the search engines. Positive reviews from sites such as Yelp, Foursquare and especially Google Places (aka Google Plus Local) not only further boost your search engine rankings, they also provide customers with the confidence they need to get out their credit cards.

Google 40

Google Social Media Credit Card Agencies 40

Service Untitled

DECEMBER 15, 2010

No one is immune to lousy customer service, but I may be more critical because I write a daily blog about customer service and often my own experiences. If your letter goes to a general customer service department, it may very well get lost and most likely never be answered. photo credit: Oran Viriyincy.

Customer Service 40

Customer Service Social Media Purchasing Email 40

Andrea Kalli

MAY 6, 2010

By AndreaKalli As soon as your first product or service is ready to hit the market, you have a very important task ahead of you. Twitter is a free service and you can link to your Twitter account from your blog or your business’ official website. Customer service is a time sensitive task.

Twitter 100

Twitter Social Media Microsoft Outlook Customer Service 100

Service Untitled

OCTOBER 28, 2010

Service Untitled The blog about customer service and the customer service experience. off my next purchase in exchange for answering questions, and then onto Office Depot with another receipt offering a discount to log in and answer some questions. So how do structured data analysis feedbacks work?

Customer Service 40

Customer Service Office Depot Purchasing Etiquette 40

Andrea Kalli

APRIL 6, 2010

Do your part and make it simple for the to leave, should they want to, and they will reward you with good organic PR. Keep in touch with regular customers, clients, and contacts. However, remember that not everyone is interested in recurring mailing lists, and that many people will want to unsubscribe. They will change your business!"

Email 100

Email Management Microsoft Outlook Social Media 100

Service Untitled

JULY 17, 2013

For the luxury brands, buyers insist on the quality of merchandise accompanied by exceptional customer experiences. Within minutes of entering a boutique, can a prospective buyer be confident of a friendly atmosphere, of comfortable surroundings, and that of a customer service consultant capable of expertly assisting without being annoying?

Customer Service 40

Customer Service Holidays Social Media Clothes 40

Men With Pens

MAY 19, 2010

They work on projects, they do their own customer service, their own customer management, their marketing and networking, their project scheduling, admin and bookkeeping. Limit your social media activity and try not to be omnipresent all the time. They have to stay on top of everything. Go on a wild rampage.

2010 40

2010 AT&T Email Customer Service 40