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Employee personnel files — what should and shouldn’t be included

BMT Office Administration

Setting up employee personnel files is an important part of the recordkeeping process. Agreements related to the use of a company car or business credit card. Records relating to promotion, demotion, transfer, or layoff. Exit interview. Annual performance reviews and similar formal performance evaluations.

Filing 121
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Employee Files: What to include, what to leave out, and what’s confidential

BMT Office Administration

To clear things up, we’ve put together this extensive guide breaking down what you should and shouldn’t include in your employee files — so read on to learn more. Are your employees up to date with their fire safety and first-aid training? Why do you need to keep personnel files?

Filing 52
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Service Untitled» Blog Archive » Interview with Doria Camaraza.

Service Untitled

This part of the interview includes information on how American Express decides to hire new employees versus promote them from within, more information on the compensation and motivation methods the company is using, how they use Net Promoter, information on the company’s “Relationship Care” program, and more.

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Service Untitled» Blog Archive » Interview with Doria Camaraza.

Service Untitled

This was an interview I was excited a lot about because I’ve written about American Express a number of times and in pretty much any customer satisfaction or customer service ranking, American Express makes the list. This is a pretty lengthy interview, so I’ve divided it into four parts. Divided up by divisions?

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Service Untitled» Blog Archive » Building customer relationships.

Service Untitled

Finally, the technology of American Express that can tap into the a database of customer information showing their past buying activity can prompt a representative to aim future promotions, and services pertaining to a specific card member rather than a general pitch for new products.

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Getting back to the basics of effective customer service

Service Untitled

Customer service has always been a top priority for American Express as compared to the endless prompts and procedures of other credit card companies. It’s interesting to note that more credit card companies have recently been reaching out to the public stating that real people are now readily available when a customer calls.

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Beyond Books: Building Multiple Streams of Income

Andrea Kalli

Teleseminars and Audio Products Free teleseminars are a great way to promote your products and services, but nonfiction authors can also earn income from hosting paid teleseminars or webinars. Informational teleseminars, in-depth interviews, or live presentations can also be recorded and sold as a CD or downloadable MP3 file.