Office Dynamics

OCTOBER 3, 2010

They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. She learned how to troubleshoot, to schedule, to manage and juggle a hectic calendar, to change a trip eight times before traveling and then nine times while traveling, to organize, and the list goes on and on. “We

Administrative Professionals 100

Administrative Professionals Retirement Training Assertiveness 100

Office Dynamics

OCTOBER 3, 2010

They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. She learned how to troubleshoot, to schedule, to manage and juggle a hectic calendar, to change a trip eight times before traveling and then nine times while traveling, to organize, and the list goes on and on. “We

Administrative Professionals 100

Administrative Professionals Retirement Training Assertiveness 100

Loosely Speaking

FEBRUARY 11, 2009

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Tandem Social Networking Wednesday, February 11, 2009 at 10:55 am // By: ktcosmos // Category: Blogging Harry Caray may be one of the best networkers ever, moving thousands of tone-deaf Cub fans to stand and sing at the top of their lungs.

Networking 100

Networking 2004 2009 Etiquette 100

Laughing all the Way to Work

JANUARY 13, 2009

We really dont have an excuse because it is becoming increasingly easy to take courses online. I have had great experiences learning online in interactive courses. One question I have about this entry is where do you find online courses. However now with the economic times I think travel will be a no go for some time yet.

Time Zones 100

Time Zones IAAP 2009 International 100

Professional Assistant Blog

MARCH 20, 2008

Administrative Assistants have a list of things they specialize in including business writing, proofreading, minute taking, meeting planning, travel agent, desktop publishing, editing, public relations and client liaison to name a few. Converted to Blogger by Blogger Templates © Content by Richard Rinyai 2007-2010

2008 100

2008 2007 Cubicle Google Docs 100

Service Untitled

AUGUST 24, 2010

Of course the main factors of incompetence, rudeness, minimal training, and economic cutbacks have made their profound impact on negative customer service experiences, so why not help ourselves feel better, help to improve the company’s customer service, and earn some perks at the same time?

Customer Service 40

Customer Service Credit Card Travel Fax 40

Laughing all the Way to Work

MAY 10, 2009

Many times the administrative assistant position is a good way into an organization and what a great training ground to know an organizations inner workings than in this profession. I think many university students are seeing the value in having this kind of training. So much is expected of executives these days.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

DECEMBER 31, 2009

I printed his e-ticket and had everything prepared for his travel. Linda (our travel agent) was obviously having a bad day. Years ago, when I worked for the Royal Canadian Mounted Police (RCMP), I took a training course on a Telex machine. Of course I had to tell everyone at the office. *

Time Zones 100

Time Zones 2010 IAAP International 100

Laughing all the Way to Work

FEBRUARY 21, 2009

There comes a time when companies need to pony up the money and either pay for your training or pay for a professional instead of heaving everything off on the admin because theyre cheap. Of course if you are not licensed to do a particular job, or qualified, then you should not do it. February 22, 2009 Patricia Robb said.

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

NOVEMBER 21, 2009

If you keep telling yourself you cant do it, then of course you wont be able to, but if you say I dont know if I can, but I am going to try anyway, or I know I can do that because it was what I was trained for and then go ahead and do it, it will open all kinds of doors for you. (Or

Self Esteem 100

Self Esteem Time Zones IAAP International 100

Laughing all the Way to Work

JANUARY 10, 2010

I travel far to try and find a full-serve station, but they are becoming extinct. I of course ignored him and went about providing the best service I could. The incentive was you saved.002 002 cents a litre. That was never enough to get me out of the car! Recently, I bought a new laptop.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

JUNE 27, 2009

HA HA This assignment of course is a result of "Just say yes". I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

Time Zones 100

Time Zones IAAP Holidays Meeting Minutes 100

Laughing all the Way to Work

MARCH 13, 2010

Of course that usually doesnt happen at work so I take about an hour of my home time, but it is well worth it the next day. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

MAY 1, 2009

Of course there will come a time when questions about certain things will not have to be asked as it is hoped the new hire will catch on to the office procedures and their initiative will kick in and they will take on these tasks on their own, but in the beginning please ask. I dont see it as a weakness, but as a strength.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

JULY 20, 2009

Of course, the reason could have been that I was up all night with a sick child or wasnt feeling well myself or I just had an argument with my spouse and was still stewing about it. I teach an Administrative Professional course at a business college in Winnipeg and I have a website for my classroom.

Time Zones 100

Time Zones 2009 IAAP Administrative Professionals 100

Laughing all the Way to Work

AUGUST 10, 2010

Of course these are only a portion of the shortcut keys that are out there, but unless they are easy you wont remember them. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion.

Keyboards 100

Keyboards Time Zones IAAP PowerPoint 100

Laughing all the Way to Work

JANUARY 19, 2009

The switchboard can get so busy at times that its just not possible to introduce every call that comes through (except, of course, for those calling for the big bosses). Training On-line 10 Things = Frustration "Mom, I'm sick!" The cure: always answer the phone professionally - this way youre never caught off-guard.

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

OCTOBER 6, 2009

They seemed surprised that I didnt know she had an alcohol problem because they told me you could smell the booze off her every day, but of course I hadnt noticed. I was mentioning to some colleagues that it was too bad she left as she could have been good with some encouragement.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

JANUARY 3, 2009

If you have to P.S. this far you have missed the point of the P.S. * POSTSCRIPT TO MY POSTSCRIPT ARTICLE My boss read my blogpost and pointed out to me that he thought the correct way to write the post script is: PS or PPS Of course, he sent me a link to prove his point. Training On-line 10 Things = Frustration "Mom, I'm sick!"

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

SEPTEMBER 7, 2009

Take for instance on my first day in my new job, these were the acronyms that were being tossed about in conversations at a meeting where I was taking minutes: DOCAS, DRE, LHINS, NAGWD, OCRI and DAC to name a few and these of course are all pronounced as words. Watson Associates *INDEX TO BIZ TIPS A or An with Acronyms a.m.

Time Zones 100

Time Zones ASAP IAAP International 100

Laughing all the Way to Work

AUGUST 8, 2009

Of course you have to be prepared and know your stuff, but knowing you look good when you walk in the door will do wonders on how you present yourself. The same applies if you have a job interview or a new challenge at work. Buying a new outfit or wearing a freshly dry-cleaned suit will go a long way to increasing your confidence level.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

OCTOBER 4, 2008

Of course we know that people like this are not the Queen and their self-importance is only from themselves, but they can sure make your life miserable while you are in their kingdom. How can you survive in this kind of a working environment? Watson Associates *INDEX TO BIZ TIPS A or An with Acronyms a.m.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

SEPTEMBER 29, 2008

I am planning a local fundraiser to help the family with the costs on November 15th, but of course it will be in Ottawa, Canada and I know most of you are elsewhere. What I wasnt aware of was the many changes the family will have to make to their home to make it habitable for young Owen.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

AUGUST 1, 2010

Of course the simple solution would be to have the same password for every aspect of your life, but nope that doesn’t work. Of course even if the system hadnt crashed, I would have needed to know my server and Outlook password so I could get into my sub-folder with all my passwords? But they refuse to help me out.

Time Zones 100

Time Zones 2010 IAAP Filing 100

Laughing all the Way to Work

MAY 10, 2009

Of course before I recommend anything I try it out so I picked up the phone and it asked me what I was looking for and what city and province. I have loved it ever since and that is when my list of handy Favourites was born. Recently, a temp worker at my job gave me another Google tip. Google has an information line ( 1 800 466 4411 ).

Google 100

Google Time Zones IAAP International 100

Laughing all the Way to Work

APRIL 10, 2009

Of course what works for me will probably not apply to you so you need to set up folders that apply to your working situation, but the fewer the better. For instance, I have folders for the Board of Directors, International, Personal and one for Work Information. But what about my boss?

Time Zones 100

Time Zones Administrative Professionals IAAP International 100

Laughing all the Way to Work

SEPTEMBER 17, 2010

Sit down dinners Of course if it is a sit down dinner you have to order for the number of guests you have. I usually contact the hotel directly, although I sometimes go through a travel agent to find out intial names of hotels in the city that are close to my event, but after the booking I always take over the discussions.

Time Zones 100

Time Zones IAAP Negotiating International 100

Laughing all the Way to Work

JANUARY 18, 2009

The members of my team of course didnt want to even be near me because of the germs I was spreading and I not only felt sick, but understandably rejected by my co-workers. Training On-line 10 Things = Frustration "Mom, I'm sick!" Or so I thought. Some People see Roadblocks -- Others see Hurdles.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Service Untitled

APRIL 7, 2010

The rising cost of fuel, a reduced customer demand and the effect of the swine flu on travel patterns have forced airlines to find new ways to increase bottom lines just to survive, however to what cost? And of course Spirit hadn’t refunded the cost of the tickets. And isn’t this all a part of customer service?

Customer Service 40

Customer Service Travel Policies AT&T 40

Laughing all the Way to Work

NOVEMBER 1, 2008

Of course there is a down side to being able to do that. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. You have to be respectful of your neighbours.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

JUNE 14, 2009

I was wondering what type of experience or training does one need to aquire to support a Board of Directors? There are courses on minute taking and Board governance, but also you can learn alot by reading books and asking others who are in this field. June 16, 2009 Ericasaid. This is a great post. How does one break into this field?

Agenda 100

Agenda Time Zones IAAP Calendars 100

Service Untitled

SEPTEMBER 3, 2010

When they are traveling, we remind them about club access in the airport or baggage insurance that the cardmember may have forgotten about as benefit readily available through their card. And over extenuating circumstances, over the course of time with many customers, we have been a go-to company.

Interviewing 40

Interviewing Customer Service Credit Card Promotion 40

Laughing all the Way to Work

MAY 23, 2009

Of course there were four Karens and three Bobs. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. See what I mean? the phone book, standard filing practices etc.)

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

SEPTEMBER 20, 2009

It is usually a business I am interested in and I want to know when new courses or products are offered. I still get some flyers by regular mail and I do still appreciate them when it is a menu from a fast-food restaurant, money-back coupons or notices of courses in my area, but otherwise I throw them in the recycle bin.

Fax 100

Fax Time Zones IAAP 2009 100

Laughing all the Way to Work

AUGUST 29, 2009

Of course my comments are limited because the subject matter is not my expertise, but he relies on my input and corrections to make the document look good. My boss expects me to not only read his e-mails, but to open and read the attachments as well. Many times I need to proof text and comment with my thoughts before he even looks at it.

Management 100

Management Time Zones IAAP 2009 100

Service Untitled

MARCH 4, 2009

Colin Shaw said: Mar 08, 09 at 5:42 pm I live in England but travel throughout the globe. Leave a Reply « Conflicting Customer Service: Part 1 of 2 Homework for Training? Service Untitled said: Mar 07, 09 at 4:43 pm Sara, I think that is a good observation and a great point. Brian, thanks for your comment and addition.

Customer Service 40

Customer Service Etiquette 2006 AT&T 40

Laughing all the Way to Work

MARCH 15, 2009

The first day of each month, I go through the monthly folder and sort the items into the appropriate numbered file to be processed through the course of the new month. If it something that needs attention after the month ends, then it goes into the monthly folder. March 16, 2009 Patricia Robb said. Thats great!

Time Zones 100

Time Zones IAAP International Meeting Minutes 100