Office Dynamics

MARCH 12, 2015

We had an incredible webinar event with over 1,300 assistants registered to learn more about why, as an administrative professional, they should consider a career certification. You may think this would be a biased conversation about our curriculum-based designation courses but it was far from that! I just felt it wasn’t enough!

IAAP 100

IAAP ASAP Administrative Professionals Training 100

Allwork

NOVEMBER 6, 2023

What you’ll learn Discover the latest trends in the flexible workspace industry and stay ahead of the curve. Jo Meunier [00:11:46] : Yes, of course. So keeps on growing and evolving and everybody’s learning and asking more and demanding more. So when community works, it’s really strong.

AT&T 247

AT&T Environment Travel Restaurants 247

Step It Up VA Coaching

OCTOBER 25, 2012

Of course you are committed to providing your clients with the services they contract with you for, and to the best of your ability. And email etiquette is a big deal, so always use complete sentences, etc., Learn as much as you can about your client’s business. You’ve got that down pat. That’s expected of you.

Customer Service 100

Customer Service Gifts Purchasing Etiquette 100

Service Untitled

JANUARY 28, 2014

For airlines at least, and of course in my business of real estate sales, force majeure, or an act of God as contracts state, parties are free from liability when an extraordinary event or circumstance prevents them from fulfilling their obligations.

Customer Service 40

Customer Service UPS Etiquette Policies 40

Service Untitled

OCTOBER 12, 2010

The course traditionally goes on to warn agents about the possible negative impact on the company and business. Many agents politely listen, but consider the training course just a supplement to common sense. We often learn mistakes we are making by laughing at ourselves. How do we then make it more interesting and applicable?

Customer Service 40

Customer Service Training Etiquette Negotiating 40

Office Dynamics

OCTOBER 3, 2010

They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. I know she does not know but needs to learn this skill in order to succeed every day.”. Joan relayed that all the things she learned as an executive assistant then help her run her business now. Encourage cross-mentoring.

Administrative Professionals 100

Administrative Professionals Retirement Training Assertiveness 100

Office Dynamics

OCTOBER 3, 2010

They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. I know she does not know but needs to learn this skill in order to succeed every day.”. Joan relayed that all the things she learned as an executive assistant then help her run her business now. Encourage cross-mentoring.

Administrative Professionals 100

Administrative Professionals Retirement Training Assertiveness 100

Laughing all the Way to Work

JANUARY 19, 2009

The good thing about on-line courses, is anyone can do it from anywhere. When it gets closer to the course date and it doesnt look like they will fill the seats, they offer the course at a cheaper price. They can slot you into courses, either online or live classrooms that are happening tomorrow or later on.

Training 100

Training Time Zones IAAP Meeting Minutes 100

Professional Assistant Blog

MARCH 28, 2008

Of course, you have to present yourself well, answer the interview questions properly, have the skills and knowledge of the position you are applying for and a few other factors that help you get the job. I appreciate your time and consideration in interviewing me for this position. Until next time, T ake care - of your clutter!

Postal Code 100

Postal Code 2008 Cubicle 2007 100

Laughing all the Way to Work

JANUARY 13, 2009

We really dont have an excuse because it is becoming increasingly easy to take courses online. All you need is to put some time aside and close your door, or put some earphones on, and plug into your computer and learn. I have had great experiences learning online in interactive courses.

Time Zones 100

Time Zones IAAP 2009 International 100

Professional Assistant Blog

DECEMBER 11, 2007

Try to throw in your own spin on information that you learn and post about. If there are some negative feedback, let them go, it builds conversations (of course take out the spam) 2. Dont be afraid to spice it up a little. This will enable your readers to comment on your posts and start a discussion. Be creative on your posts.

2007 100

2007 2008 Cubicle Google Docs 100

Professional Assistant Blog

NOVEMBER 20, 2007

Here are 5 ways to score brownie points with your boss and get that promotion or raise (or both) a little faster: The one thing that I’ve learned over the course of my career is to try getting to know your boss. Are you a seasoned veteran like myself (well, this is what people tell me)?

2007 100

2007 2008 Cubicle Google Docs 100

Service Untitled

AUGUST 10, 2010

So what is the customer service lesson to be learned here? Let’s hope that JetBlue treats this sad situation as a learning experience, and hopefully another flight attendant on the verge of a similar outburst can be shown how to best resolve issues in a polite and positive manner.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

MARCH 16, 2009

Customer service statisticians have found that solving an issue during the first contact (as opposed to over the course of two, three, or more contacts) saves time, money, and increases customer satisfaction in the long run. Think about each way that first call resolution helps: Saving time.

Customer Service 40

Customer Service Etiquette Phones 2006 40

Service Untitled

JANUARY 15, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives How to diffuse an angry customer Cheryl January 15, 2010 Angry Customers , Customer Service , Etiquette 3 Comments A friend of mine purchased a pair of shoes from a popular discount shoe store in our local area. I’ve responded to your article here.

Customer Service 40

Customer Service Etiquette Purchasing 2010 40

Laughing all the Way to Work

DECEMBER 31, 2009

Years ago, when I worked for the Royal Canadian Mounted Police (RCMP), I took a training course on a Telex machine. Again, when I worked at the RCMP, I went on a training course for a machine to do criminal record checks. Of course I had to tell everyone at the office. * Needless to say -- it worked!

Time Zones 100

Time Zones 2010 IAAP International 100

Laughing all the Way to Work

MAY 1, 2009

If you are a new hire, take the time to learn and ask questions. Of course there will come a time when questions about certain things will not have to be asked as it is hoped the new hire will catch on to the office procedures and their initiative will kick in and they will take on these tasks on their own, but in the beginning please ask.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Service Untitled

JUNE 29, 2011

Of course, it can have an immediate detrimental effect on an organization, and customer service agents need to be familiar with customer engagement so as to neutralize negative publicity, and contact the customer to resolve the situation in an appropriate manner. Use positive experiences to help other professionals learn.

Customer Service 40

Customer Service Training Social Media Twitter 40

Service Untitled

MAY 20, 2010

Of course, Customer satisfaction surveys I used to dabble in some online survey groups to. And learning to not take it personal is critical to remaining objective and empathetic. At a local. Customer service for those clients from hell You know those callers – rude and insulting.

Customer Service 40

Customer Service Medical Health Etiquette 40

Service Untitled

SEPTEMBER 17, 2010

What Brookes is doing isn’t new, but he seems to be taking a more methodical approach and expects a five to ten percent growth for 2011 notwithstanding of course interest rates, unemployment, and the value of the Aussie dollar. It’s amazing what you learn about doing things right when you experience a business doing it wrong!

Customer Service 40

Customer Service Clothes Etiquette 2010 40

Laughing all the Way to Work

SEPTEMBER 7, 2009

Depending on how acronym happy your office is, it can be like learning a new language. I suppose we better get used to it as it seems to be a trend and start to learn the language of acronyms and initialisms. Just when I think I am starting to understand my new offices language they throw in a new one that I have never heard of before.

Time Zones 100

Time Zones ASAP IAAP International 100

Laughing all the Way to Work

JULY 20, 2009

Of course, the reason could have been that I was up all night with a sick child or wasnt feeling well myself or I just had an argument with my spouse and was still stewing about it. I teach an Administrative Professional course at a business college in Winnipeg and I have a website for my classroom.

Time Zones 100

Time Zones 2009 IAAP Administrative Professionals 100

Laughing all the Way to Work

NOVEMBER 1, 2008

Of course there is a down side to being able to do that. I have always liked to share and learn from my co-workers. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style! You have to be respectful of your neighbours.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

JUNE 27, 2009

HA HA This assignment of course is a result of "Just say yes". Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style! I wonder what that CEO was talking about that night with his wife.

Time Zones 100

Time Zones IAAP Holidays Meeting Minutes 100

Laughing all the Way to Work

JUNE 14, 2009

I had a notepad and pen with me so continued the minutes by hand, but it was a lesson learned to check in the bottom right hand corner of my computer to see if I actually have power. I have been learning on the job as far as minute taking goes, but I love writing so it is something I really enjoy doing. It is interesting work. (New

Agenda 100

Agenda Time Zones IAAP Calendars 100

Laughing all the Way to Work

MARCH 13, 2010

Of course that usually doesnt happen at work so I take about an hour of my home time, but it is well worth it the next day. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style!

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

AUGUST 1, 2010

Of course the simple solution would be to have the same password for every aspect of your life, but nope that doesn’t work. Of course even if the system hadnt crashed, I would have needed to know my server and Outlook password so I could get into my sub-folder with all my passwords? But they refuse to help me out.

Time Zones 100

Time Zones 2010 IAAP Filing 100

Laughing all the Way to Work

JANUARY 10, 2010

I of course ignored him and went about providing the best service I could. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style! He loved it and I believe ended up doing his job better because of it.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

NOVEMBER 21, 2009

If you keep telling yourself you cant do it, then of course you wont be able to, but if you say I dont know if I can, but I am going to try anyway, or I know I can do that because it was what I was trained for and then go ahead and do it, it will open all kinds of doors for you. (New Me/Myself/I More Important vs. More Importantly Ms.

Self Esteem 100

Self Esteem Time Zones IAAP International 100

Laughing all the Way to Work

OCTOBER 6, 2009

They seemed surprised that I didnt know she had an alcohol problem because they told me you could smell the booze off her every day, but of course I hadnt noticed. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style!

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

OCTOBER 4, 2008

Of course we know that people like this are not the Queen and their self-importance is only from themselves, but they can sure make your life miserable while you are in their kingdom. (New Its and Its Learned vs. Learnt Lets versus lets Listing job responsibilities May,Should, Must may/might and can/could Me or Myself?

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

SEPTEMBER 29, 2008

I am planning a local fundraiser to help the family with the costs on November 15th, but of course it will be in Ottawa, Canada and I know most of you are elsewhere. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style!

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

AUGUST 8, 2009

Of course you have to be prepared and know your stuff, but knowing you look good when you walk in the door will do wonders on how you present yourself. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style!

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

MAY 10, 2009

You should stay in the position for long enough to make what youve learned stick to be fair to yourself and the organization who hired you. Of course if you know in the probationary period that this is just not the right fit for you, better to get out rather than being in a job you hate.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

MAY 10, 2009

Of course before I recommend anything I try it out so I picked up the phone and it asked me what I was looking for and what city and province. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style!

Google 100

Google Time Zones IAAP International 100

Laughing all the Way to Work

APRIL 10, 2009

Of course what works for me will probably not apply to you so you need to set up folders that apply to your working situation, but the fewer the better. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style!

Time Zones 100

Time Zones Administrative Professionals IAAP International 100

Laughing all the Way to Work

FEBRUARY 21, 2009

Of course if you are not licensed to do a particular job, or qualified, then you should not do it. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style! February 22, 2009 Patricia Robb said. Good point Sabrina.

Time Zones 100

Time Zones IAAP 2009 International 100