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Tips for the Tourist in All of Us: The Savvy Admin’s Guide to Travel!

Office Dynamics

Share Ground Transportation: Sharing a taxi or town car with other attendees from your organization may be a cost-effective alternative. Download Our Free Comprehensive Business Travel Planning Checklist Here. Call the front desk from your hotel room phone and state your issue. It takes being proactive and organized.

Travel 205
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Proofread with Perfection - A Webinar

Office Dynamics

Poor proofreading can cost you your job. We’ll email it to you as a PDF download at no cost whatsoever — IF you’re one of the first 50 registrants. Your free download is yours to keep. You may include as many people as you wish while listening on a single phone line. “I have been correcting the proofs of my poems.

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Service Untitled» Blog Archive » First Contact Resolution

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Customer service statisticians have found that solving an issue during the first contact (as opposed to over the course of two, three, or more contacts) saves time, money, and increases customer satisfaction in the long run.

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Service Untitled» Blog Archive » Are you meeting your customers.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Are you meeting your customersservice expectations? Service expectations are going to vary from company to company.

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Service Untitled» Blog Archive » Help customer focus with the.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Everyone puts their best attitude forward when interviewing for a position, but during the training period and internship, we can use the opportunities to observe and evaluate each new customer service agent.

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Service Untitled» Blog Archive » Little things make a difference.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Customer satisfaction programs don’t have to be confusing; rather the basic premise of little things making a huge difference is universal when dealing with consumers. Don’t argue with customers.

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Service Untitled» Blog Archive » Call Abandonment Basics

Service Untitled

Service Untitled The blog about customer service and the customer service experience. These companies generally don’t place a huge emphasis on phone-based customer service and want to reduce the cost of the customer service they provide. email, web, etc.).