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Looking Good, Feeling Unstoppable: Skin Pharm’s Maegan Griffin on Finding the Confidence to Get Started

Success

Her blend of empathetic customer service and social media marketing saw it grow faster than she could have imagined, and she added a skin care line and two more clinics in Atlanta and Dallas. If she starts to feel pressure from too much scrolling, she puts down her phone and takes a bath or goes for a walk.

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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Or the physician who returns a prospective patient’s call on a Saturday, spends 20 minutes on the phone discussing symptoms, and then shares a private cellphone number with instructions to call back if further medical advice is needed. In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S.

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The Customer Isn’t Always Right But How Do You Know Where to Draw the Line?

Success

In emails and phone calls, Lynch explained that “it’s easier for our clients to see everything, then pare back” as desired, and that deleting is easier than mocking up additional pages. I mentioned that I was confident I had fully performed the contract and was still offering to rework things to make her happy.

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Personalize customer service and make it happen

Service Untitled

Personalizing customer service consists of targeting an audience and acting on specific objectives to increase business, build brand loyalty, and attract new clients or customers. Well chosen and thoughtful promotional items can also have an impact on personalizing customer service. photo credit: Ktoine.

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Amazon.com still a leader in customer service

Service Untitled

Amazon.com’s newest customer service facility opened on Friday with a fanfare of speeches and a ribbon-cutting ceremony. The new 70,000 square-foot center in Kinetic Park, West Virginia was described as a “perfect fit” by Vice President of Amazon customer service Tom Weiland.

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When a customer service representative is limited to talk time

Service Untitled

Jennifer had not spent more than ten minutes on the phone with the bank customer service representative when the agent told Jennifer she would have to ask the remainder of her questions at another time. Limiting talk time is not going to improve customer engagement. So what should an organization do?

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7 Must-Do Actions to be Successful in Your Career as an Administrative Assistant

Office Dynamics

Do you wish you were more confident? Whether these morning meetings take place in person or over the phone they are vital to the executives and assistants team success. How can you deliver over-the-top customer service to your internal and external customers? See yourself in a new light, starting today!