Service Untitled

AUGUST 12, 2010

Customers may leave because they don’t like your product, their friends have influenced them to move to another company, or the competition simply has you beat, but according to statistics, most customers leave because of a change in attitude or indifference by the business. Admit when something has gone wrong, and correct your mistake.

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Service Untitled

JULY 30, 2010

All it took was my phone number and email address, and I would earn money back on all of my purchases. In other words, the loyalty program shows customers how deeply respected they are, while at the same time, the company is able to track, and identify customer habits such as spending, behaviors, and trends. Why does Petco do it?

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Professional Assistant Blog

OCTOBER 10, 2008

Unfortunately, with my company, we have a standard template that we use and cant change it. www.conetrees.com/2008/10/downloads/clean-elegant-presentation-template Posted on 12 October, 2008 1:34 PM The Professional Assistant Hi Feng Liang, Thanks for the comment. Click on the particular template that you want to use and voila!

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Stephanie LH Calahan

MARCH 25, 2011

In addition to the name, phone numbers, company, and e-mail, include where and when you met the person, who introduced you, and why you might want to contact him/her in the future. I put in as much info as I need to find that contact at a later date (name, company, title, industry, etc). A pile of business cards is simply clutter.

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Service Untitled

JUNE 4, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Call Your Competitors Douglas June 04, 2009 Behind the Scenes , Customer Service , Exercises/Resources 1 Comment Here is something you can do to make your company more competitive in about 10 minutes. A lot of companies are in fiercely competitive industries.

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Customer Service Etiquette 2006 2009 40

Service Untitled

APRIL 2, 2009

A lot of companies don’t really track contact volume objectively. If Mondays at noon are usually busy, then the company increases staffing accordingly. Some useful contact volume metrics to track are: The number of phone calls, live chats, emails, etc. However, what people think isn’t always what’s true.

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Customer Service Etiquette 2006 2009 40

Service Untitled

OCTOBER 26, 2010

More than price, since companies vie for the best prices all the time, is to make truly lasting impressions in order to win customer loyalty. Companies may have larger, more inviting stores, but providing superior service is still what sets apart Zappos from ABC Shoes. Don’t make excuses when your company messes up.

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Customer Service Etiquette AT&T 2010 40

Service Untitled

JANUARY 29, 2010

My friend Tom lives in the South Florida area and provides the personal touch; his company is small and local which gives him intimate knowledge of the immediate marketplace. Two years later, that same homeowner where Tom apologized and rectified his mistakes called for Tom’s company to do a job for her.

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Customer Service Etiquette 2010 2006 40

Service Untitled

MAY 19, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer appreciation demonstrated by thank you notes Cheryl May 19, 2010 Customer Service , Etiquette 1 Comment This morning was the closing of one of my real estate properties that had been listed for nearly a year before it finally sold.

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Service Untitled

AUGUST 30, 2010

She started her company a few years ago when she decided she no longer wanted to be a banker, and in the back room of her home and a two-car garage to warehouse merchandise, her business has grown by leaps and bounds. Consequently there are fewer emails now to answer and a lot more time to devote to her family. But not “personal.&#

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Professional Assistant Blog

SEPTEMBER 13, 2007

I have been an admin for about five-and-a-half years and have worked in a construction company, an investment firm and for a large publishing firm. I feel as if I have created a historic moment within the company, by (most likely) becoming its first male administrative assistant. To download a sample copy of AAU: www.writingink.ca/aau.html.

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Service Untitled

OCTOBER 28, 2010

Of course, companies use these customer feedback surveys to gain more insight into their brands, but I often wonder how does a company know how I really feel about my shopping experience without asking me to actually describe it? For sure they are less precise, but companies agree they are “good enough.&# She started.

Customer Service 40

Customer Service Office Depot Purchasing Etiquette 40

Service Untitled

JUNE 30, 2010

When dealing in customer service, the importance of call centers and emails make profound impressions, however the interaction is generally private; that is between the customer service representative and the customer. When you enter the world of social media, service or product problems can immediately become public discussions.

Customer Service 40

Customer Service Social Media Mentoring Etiquette 40

Service Untitled

MARCH 15, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Jet Blue flies high with customer service perks Cheryl March 15, 2010 Customer Service , Proactive , Service Untitled , Specific Companies No Comments Just check Terminal 5 at New York JFK airport for the state-of-the-art facility geared for efficiency and customer comfort.

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Service Untitled

MARCH 16, 2009

saves the company money. Because customers don’t have to keep calling or emailing back to get their issue resolved, representatives are able to move on and help other customers instead of having to go back and keep addressing the same problem. Customers contact companies to get questions answered or issues resolved.

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Customer Service Etiquette Phones 2006 40

Service Untitled

JUNE 22, 2010

Using a simple, quick customer survey can show us how our staff meets commitments, how flexible they are as well as their working knowledge, and surveys are easily adaptable to a company’s own needs. I do think that surveys have to be specific to a company and its particular venue. My example is general and easily adaptable.

Customer Service 40

Customer Service Purchasing Etiquette 2010 40

Service Untitled

FEBRUARY 26, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives The Angriest Customers Douglas February 27, 2009 Angry Customers , Etiquette 4 Comments Working with angry customers is a part of customer service that can’t be avoided. In almost all companies, angry customers are a fact of customer service life.

Customer Service 40

Customer Service Etiquette AT&T 2006 40

Eat Your Career

AUGUST 9, 2010

You won’t make any friends in business if you don’t respect the basic rules of etiquette, and this is certainly one of the most important. No matter how you feel about the job or the company you’re leaving, it still provided you with a paycheck and the experience you needed to get to this next step. Did you enjoy this post?

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Service Untitled

SEPTEMBER 24, 2010

Americans are known to be litigious; would have allowing the customers to stay in the store present a future law suit for the company? Make sure to enter the caller’s name, phone number, and/or email address. After the contact, please email this information to Cate Sharkey at csharkey@starbucks.com immediately.

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Customer Service Etiquette 2010 2006 40

Service Untitled

OCTOBER 6, 2010

Take for instance the example of a title closing company here in South Florida. We call a business at 4:45 and the person answering the phone can’t email or fax the relevant paperwork because everyone is getting ready to close the office at 5:00. What makes some companies stand out? Think of it this way if you would.

Customer Service 40

Customer Service Fax Etiquette 2010 40

Service Untitled

MARCH 4, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer Service in Different Countries Douglas March 04, 2009 Customer Satisfaction , Customer Service 7 Comments The consulting company Accenture recently surveyed about 650 senior executives in different industries from 11 countries. In Europe it is not.

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Customer Service Etiquette 2006 AT&T 40

Service Untitled

OCTOBER 21, 2009

How exactly the call abandonment rate is defined varies from company to company and from phone system to phone system, but in general, the inbound call abandonment rate tracks the number of people who hang up before they start talking to an employee. email, web, etc.). email, web, etc.).

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Service Untitled

JUNE 24, 2010

and after a quick email exchange, John was nice enough to agree to an interview. I know about the company because they make my favorite pair of headphones. A bit of background: The company was founded in 1945 in Wedemark, Germany and is still family-owned and the part that John runs is a wholly-owned U.S.

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Interviewing Customer Service 2010 Etiquette 40

Service Untitled

APRIL 7, 2010

Lauderdale Airport for a Spirit Airlines flight that we’d booked to San Antonio, Texas, and had confirmed by email, and were told by a Spirit employee that they didn’t fly there any more. Lauderdale on an entire route. We arrived at Ft. That was it. No apology, no explanation. They hadn’t just canceled a single flight.

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