LEADERASSISTANT.COM

JUNE 18, 2023

Janice Parker is a career executive assistant who is passionate about helping mission-focused founders and CEOs maximize their productivity and efficiency as they scale their companies. LEADERSHIP QUOTE If you don’t like something, change it. If you can’t change it, change your attitude.

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LEADERASSISTANT.COM

APRIL 9, 2023

Hallie serves as Chief of Staff to the Founder and CEO of Adam Hergenrother Companies. In her free time, Hallie pursues her hobbies: reading, blogging, kayaking, and traveling, preferably to the beach. Hallie Warner was my guest on episode 17 and I’m super excited to have her back on the show!

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Restaurants Customer Service Budget Interviewing 81

A Great Day's Work

NOVEMBER 4, 2016

The sharing economy has evolved beyond car rides and used clothing and has arrived at the office building – but what does that mean for your training sessions? In fact, both companies and employees alike can not only benefit from but genuinely enjoy offsite meetings, even when training is something they viewed previously as boring.

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Allwork

NOVEMBER 6, 2023

So it’s larger companies, more 100 employees where they’re fitting out and managing that whole space themselves. And then the opposite side is much more of the model that is flexible Office, or it’s traditionally been known as Serviced Office, a business center. You want things to work.

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AT&T Environment Travel Restaurants 248

Service Untitled

OCTOBER 9, 2012

It makes research convenient and allows us to compare prices, services, and even to formulate questions we want answered by one of the many providers out there, but what about an organization’s customer service? Honesty : Never misrepresent anything to your customer. Courtesy : There should never be a rude employee.

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Service Untitled

NOVEMBER 1, 2010

According to US News and World Report Travel , Atlanta-based Delta Airlines scored the worst of major airlines with the dubious honor of ranking first in delays. It had the largest drop in customer satisfaction in a twelve-month period when only 78 percent of their flights arrived on time. Again, customer service training is the key.

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Service Untitled

JULY 3, 2012

What if I was traveling and either lost my ATM card or didn’t remember my PIN? So how can Wells Fargo and other institutions or businesses become more customer service friendly? Why isn’t there an application that will take my phone number and call me back as soon as the next customer service agent is available?

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Service Untitled

MARCH 4, 2011

Except for well-paid banking executives, I doubt there are many people who would not agree that banks need to improve their customer service skills. While everyone will agree the objectives of any business are to make a profit and satisfy customers, the first aim needs the second aim to achieve results.

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Service Untitled

JUNE 18, 2012

It seems that even the TSA is under scrutiny as to their lack of customer service, and passengers who have encountered problems trying to navigate through the woes of 21st century airport security have a valid argument. Customer service, even at its most basic qualifier demands an individual be treated respectfully.

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Service Untitled

MAY 1, 2012

By 1996 the organization offered business programs and currently sends representatives all over the world teaching Disney’s best practices of leadership, management, customer service, and loyalty. What the visiting families and tourist perceive as effortless daily operations is actually a well-trained, enthusiastic.

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Customer Service Training Travel Learning 40

Service Untitled

JANUARY 17, 2011

Rachael Parcht, customer service representative for AT&T may have just been having an incredibly bad day, but that hardly can be viewed as an excuse for her terrible conduct on Twitter. Customer service is also based on civility, and rudeness is expensive. photo credit: jeamariemarien.

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Customer Service AT&T Self Esteem Verizon 40

Service Untitled

AUGUST 17, 2010

Service Untitled The blog about customer service and the customer service experience. They also ranked first in customer service for May and June with complaints listed at 1.87 For those of us who have to travel to the busiest destinations, on-time records seem nothing more than myths.

Customer Service 40

Customer Service Travel Etiquette Policies 40

Success

MARCH 4, 2024

At first she didn’t believe it, but eventually Fletcher tried it, became hooked and ultimately quit acting to travel to India to learn more about meditation. Florence Williams, who has been a contributing editor to Outside magazine, scoured the latest science while traveling the world for examples. Fletcher makes one thing clear.

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UPS Social Media Etiquette Health 228

Service Untitled

MARCH 4, 2009

Service Untitled The blog about customer service and the customer service experience. What interested me was how the importance of customer service varied in different industries. What have you noticed about service in countries besides the United States? Both factors are probably at play here.

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Customer Service Etiquette 2006 AT&T 40

Success

FEBRUARY 15, 2022

Recognized by the Congressional Black Caucus, Black Enterprise , Fast Company , and many other organizations and media outlets, Accius not only forges a strategic path forward for people over age 50, he brings others along with him. He is a teacher, a mentor, a coach, a convener, and a doer. Elena Cardone. Grant Cardone.

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Mentoring International 2021 Social Media 312

LEADERASSISTANT.COM

OCTOBER 29, 2023

Nicole Grinnell took the idea of being a virtual assistant and turned it into a multimillion dollar company. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

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AT&T Retirement Travel Networking 72

Practically Perfect PA

NOVEMBER 25, 2014

A few years ago I was travelling with my boss to a number of appointments around London. Everyone that signs up to a GetTaxi Corporate Account will have access to a dedicated account manager and access to a 24hr customer service number. in London this really is a fantastic service which I highly recommend all assistants use.

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Travel Credit Card 2014 Customer Service 100

Service Untitled

DECEMBER 12, 2011

It’s certain to be an experience any traveler will remember for years to come. No it’s not a syntax error – the couple traveling from New Zealand to India actually wanted a long layover at the Singapore airport. My son flies through Detroit regularly and agreed that it was one of the nicer airports in the US.

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Customer Service Clothes Travel International 40

Make or Break Moments

JANUARY 26, 2010

Nordstroms has been in business over 100 years and their customer philosophy has remained the same – regardless of the change in economics: The company’s philosophy has remained unchanged for more than 100 years since its establishment by John W. Okay – let’s get back to your company policies.

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Allwork

JULY 3, 2023

As the CEO and co-founder of Industrious, Jamie has led his company to become the highest-rated workplace-as-a-service provider in North America. By fostering a supportive environment where employees feel connected to one another and the company’s mission, you can achieve a workforce that is more motivated, productive, and loyal.

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AT&T Environment 2017 Travel 246

Practically Perfect PA

SEPTEMBER 19, 2014

Obtaining funds from work to complete training in the current environment is difficult. Yes, Outlook Training and Training in Supporting a University Committee. To be effective in any position you need to be on the forefront of technology and systems use so I have attended many training courses for software and technology.

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IAAP Training AT&T Skills 100

Success

SEPTEMBER 6, 2021

Compared to the setup of my previous business , a solar lighting company in Africa, I figured this e-commerce thing would be a cakewalk. Your value proposition is “a promise of value to be delivered ,” says Peep Laja, founder of marketing training firm, CXL. Solve a customer’s pain point, and they will throw their money at you.

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Service Untitled

FEBRUARY 3, 2011

When Delta merged with Northwest Airlines, it seemed just to make a wider venue for the endless lack of customer service and concern. The one-day course will concentrate on finding ways to assist travelers rather than just blowing them off with a sigh of indifference. Be empathetic. Listen, ask, listen. photo credit: grogri87.

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LEADERASSISTANT.COM

OCTOBER 22, 2023

Nicki has also provided support to several other key executives and managed various teams within BCG’s South System, including the Visual Services team and the Houston EA/AA team. She mentors, trains, and coaches EA/AAs across the region. While supporting J., But I’m very passionate about the admin profession.

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Management AT&T 2018 Training 98

Service Untitled

AUGUST 24, 2010

Service Untitled The blog about customer service and the customer service experience. Examples of perks awarded for poor customer service can include coupons, discounts, free upgrades, travel miles, free hotel accommodations, movie tickets, and the list goes on.

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Customers Rock!

AUGUST 5, 2011

It’s really challenging to “speak with one voice&# as a company, whether your company is small, large, or anywhere in between. I recently had an experience with a major car rental company that left me appreciative of individual effort and frustrated at the inability of the company to meet the needs of the customer.

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Social Media AT&T Travel Training 100

Service Untitled

MARCH 21, 2011

Customer service is all about what the customer thinks when a business encounter is done. Customers are the ones who decide how much they want to spend, where they want to spend, and how they want to spend. Camaraza explained the company’s service ethos as related to their Customer Care Professionals.

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Service Untitled

MARCH 31, 2010

Service Untitled The blog about customer service and the customer service experience. Toll collectors need to have customer service training also. What would be the results if a company used representatives who insulted, assaulted or told customers to “die&# on the road?

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Service Untitled

OCTOBER 11, 2010

Service Untitled The blog about customer service and the customer service experience. on Pennsylvania Avenue opened, the phenomenal service transformed the hotel owner-operator to a hugely successful management company synonymous with quality and the worldwide reputation of luxury travel.

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Service Untitled

APRIL 29, 2010

Service Untitled The blog about customer service and the customer service experience. “ Enhancing Airline Passenger Protections&# describes the new rules and is designed to bring some consumer satisfaction from an industry that has consistently ignored the very basics of customer service. .

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Service Untitled

APRIL 14, 2010

Service Untitled The blog about customer service and the customer service experience. For instance, if I use my points to purchase a pair of shoes for $200 and then return the shoes, the company will give me a credit for $200 and apply it to my balance. Just make sure you always read the fine print.

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Service Untitled

JUNE 11, 2010

Service Untitled The blog about customer service and the customer service experience. And Erika is not alone since more than half of Americans have a summer trip planned, and the airlines hope to capitalize by the flurry of travelers. Their overall score increased by 26 points.

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Customer Service Travel Etiquette 2010 40

Stephanie LH Calahan

JANUARY 8, 2010

That question occurred to me after reading findings from the company Leadership IQ. She trains, consults, and publishes handbooks that contain phrases for discussing performance. Handbook topics include Linking Time Management To Results, Linking Customer Service To Results, and others.

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Goals Fax Networking Travel 100

Service Untitled

MARCH 15, 2010

Service Untitled The blog about customer service and the customer service experience. Jet Blue delivers service differently than most low-cost carriers. If a customer is involuntarily denied boarding because of a Jet Blue overbooking, the company claims to reimburse a passenger $1,000.

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Credit Card Customer Service 2009 Travel 40

Service Untitled

NOVEMBER 6, 2009

Service Untitled The blog about customer service and the customer service experience. Where exactly escalations originate from depends a lot on the particular company and how its customer service organization is setup. Leave a Reply « You’re Closer to Reward Travel Than You Think?

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Service Untitled

SEPTEMBER 3, 2010

Service Untitled The blog about customer service and the customer service experience. It’s taking that interaction and thinking how we can add incremental value by reminding the customer of a benefit or bringing a new benefit or service during that discussion.

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Interviewing Customer Service Credit Card Promotion 40

Service Untitled

APRIL 7, 2010

Service Untitled The blog about customer service and the customer service experience. Their low prices lead the industry, but their policies toward the public most likely defies any basic rules of customer service no less customer satisfaction. Do toll-free numbers help customer service?

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