Service Untitled

MARCH 30, 2011

The front line employees are often the representatives who will have to make decisions when it comes to customer complaints, customer questions, and overall customer satisfaction. The art of customer service stretches well beyond the product, the prices, and the reliability of an organization. So how is that done?

Customer Service 40

Customer Service Purchasing Training Budget 40

Service Untitled

NOVEMBER 7, 2011

Amazon.com’s newest customer service facility opened on Friday with a fanfare of speeches and a ribbon-cutting ceremony. The new 70,000 square-foot center in Kinetic Park, West Virginia was described as a “perfect fit” by Vice President of Amazon customer service Tom Weiland. photo credit: Chrysaora.

Customer Service 40

Customer Service 2011 Purchasing Confidence 40

Service Untitled

NOVEMBER 12, 2010

There’s nothing more stimulating to get me to pull out my credit card and make a purchase than a particular customer service person who just has that “WOW’ affect. His thoughts are organized; he has been well-trained, but more than that he has practiced with his teachers and rehearsed with his peers.

Customer Service 40

Customer Service Credit Card Purchasing Confidence 40

The Small Business Blog

MARCH 28, 2010

Forex Robot : Take Your Company Public In Less Than 10 Days? Top 5 Tips for Training Employees on a Budget by Stefan Töpfer on Mar 29, 2010 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners. Many equipment manufacturers offer free training to companies that purchase their products.

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Budget Training 2007 2008 100

Service Untitled

JANUARY 3, 2011

Is it really poor customer service or do we as consumers expect too much? When I first graduated from college, and of course I was poor, I purchased what to me was a very expensive white shirt with navy blue trim from Macy’s. I’m looking forward to a great year of customer service.

Customer Service 40

Customer Service Purchasing Restaurants 2011 40

Service Untitled

MAY 21, 2012

There is no relaxing elevator music where I can work until an agent answers; instead I’m forced to listen to a litany of advertisements offering me more services that might very well call me back to this same maze of customer service mediocrity. So what makes Zappos.com a leader in customer service?

Customer Service 40

Customer Service Social Media 2009 Purchasing 40

Service Untitled

AUGUST 21, 2012

Whereas the smaller Ace Hardware organization who has always been customer-centric towards the homeowner and known for their exceptional customer service, the larger companies have now joined in to improve their own customer service scores. photo by: Neubie.

Customer Service 40

Customer Service UPS Training Budget 40

Service Untitled

OCTOBER 16, 2012

Let’s face it – we want customer service and quality products on our own terms, and if we don’t get it all the way we want it, we are likely to move on to another product or service who properly “wows” us. So how do you build your brand and provide the best customer service experiences you can?

Customer Service 40

Customer Service Purchasing Lifestyle Mentoring 40

Service Untitled

SEPTEMBER 9, 2010

Service Untitled The blog about customer service and the customer service experience. The pleasant voice on the Zappos end assured her that she could return the dress, and there would be no delivery or return charges; just that the customer would have to “touch&# the box to return it.

Customer Service 40

Customer Service Purchasing Etiquette 2010 40

Service Untitled

OCTOBER 17, 2011

At the time and day this poor service happens we are angry, and we vow the moment we get home we will get a letter out to the CEO of the company and reiterate the miserable events of either our last purchase or service. Still imagine all the damage this entire bad customer service experience has had on the business.

Customer Service 40

Customer Service Purchasing Cubicle Social Media 40

Service Untitled

AUGUST 19, 2011

Today in the Jonesboro, Arkansas Regional Chamber of Commerce presentation, franchised restaurant operator and owner of Chick-fil-A, Mike Fullington explained to his audience how customer service can have an impact on a person’s day and even his life. He places families first, and is a firm believer in strong family units.

Customer Service 40

Customer Service Restaurants Training Purchasing 40

Service Untitled

SEPTEMBER 21, 2011

Jennifer had not spent more than ten minutes on the phone with the bank customer service representative when the agent told Jennifer she would have to ask the remainder of her questions at another time. Limiting talk time is not going to improve customer engagement. Do customers have to be on hold while a supervisor is found?

Customer Service 40

Customer Service Phones AT&T Stress 40

Service Untitled

JUNE 25, 2012

No matter how quickly technology continues to dazzle us with innovative ways to contact our customers, understand new products, or strive to make purchasing convenient and quick, satisfied customers and our future relationships with them are what keeps our businesses growing. Can you think win-win ?

Customer Service 40

Customer Service Credit Card Interviewing Purchasing 40

Service Untitled

JUNE 5, 2012

There should always be a way for a customer to engage a representative of a company before their last ounce of patience runs awry. Email has become the most popular alternative to the telephone, but companies need to realize a quick answer is most likely going to make the difference in a consumer’s future shopping choices.

Customer Service 40

Customer Service Purchasing Equipment 2011 40

Service Untitled

NOVEMBER 8, 2010

When I go to a store, whether it be Wal-Mart, Publix, or even the bank, I look for the fastest and most efficient way to be done with my purchase. I think we have all been the victims of poor customer service; those agents who hate their jobs, have no solutions, and should never have picked up the phone that day.

Customer Service 40

Customer Service Phones Purchasing AT&T 40

Allwork

NOVEMBER 6, 2023

So there’s a traditional model and traditionally businesses, larger businesses have leased a property or they’ve purchased it, so they have got much more longer commitment to that asset. So it’s larger companies, more 100 employees where they’re fitting out and managing that whole space themselves.

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AT&T Environment Travel Restaurants 278

Service Untitled

DECEMBER 20, 2010

Every business is bound to have unhappy customers; there’s always some variable that can go wrong despite all safeguards to make things perfect. Great customer service extends beyond answering the phone after two rings, beyond the twitter and Facebook entries, and even beyond the gentle ego stroking of an already angry customer.

Customer Service 40

Customer Service Social Media Twitter Networking 40

Service Untitled

MARCH 22, 2010

Service Untitled The blog about customer service and the customer service experience. And what’s more interesting is that when you visit the store or buy something from the company’s store or website, many of these things are apparent. For example: Easy access displays. Inventory tracking.

Customer Service 40

Customer Service Policies Purchasing AT&T 40

Service Untitled

APRIL 5, 2010

Service Untitled The blog about customer service and the customer service experience. with exceptional prices, 24 hour service, 7 days a week, overnight delivery and free shipping on “everything but the baby.&# com ready to run the race for a share of the huge baby market.

Customer Service 40

Customer Service Etiquette Negotiating Clothes 40

Service Untitled

SEPTEMBER 17, 2010

Service Untitled The blog about customer service and the customer service experience. According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service.

Customer Service 40

Customer Service Clothes Etiquette 2010 40

Make or Break Moments

SEPTEMBER 3, 2010

The sales associate greeted us with a smile, a basket to gather our purchases and the knowledge that you can get a pair of earrings free with the purchase of two other pair. My daughter finally made her selections and I retrieve my checkbook only to discover that I can only write the check for up to $40 of the purchase.

Credit Card 100

Credit Card Customer Service 2009 2008 100

Make or Break Moments

JUNE 15, 2010

He went through 16 hours of unpaid training and had to purchase the sales kit prior to making any money so he is invested in the process. He’s just following the sales pitch; thrilled when anyone makes a purchase. What the customer wanted was irrelevant. It is quite an experience. At least financially.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JUNE 4, 2010

A number of references to your company, perhaps some LinkedIn answers, a blog comments or two? Your name and your picture are becoming more valuable than your company name ever could be. Your company name or your personal name? Your company name or your personal name? So have your purchased your name as a URL?

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

FEBRUARY 25, 2010

“They are looking to learn how to make or purchase things made especially for them,&# she said. I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010. Enjoyed the read!

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 9, 2010

Maybe that doesn’t seem like a lot of years for some businesses but they are a computer company. Big main frame machines that took up an entire room in a company, cost millions of dollars and required special cooling so they didn’t over heat. Have you looked at the possibility of reinventing what you offer your customers?

Customer Service 100

Customer Service 2009 2008 2010 100

Customers Rock!

JANUARY 24, 2012

Most companies, however, view social media ROI in the same way they view the legendary pot of gold. However, the fact that social media is a web-based activity gives companies (especially those in the Business to Consumer space) the opportunity to measure actual product purchases coming from social media. Measuring the gains.

Social Media 100

Social Media Verizon Customer Service 2012 100

Service Untitled

OCTOBER 15, 2013

.” Dell’s social media 10,000 employees are tuned into more than 25,000 conversations about Dell every day claiming the more information gathered, the better the company will be able to deliver the precise products and services customers want. Can personal customer service survive in a digital world?

Social Media 40

Social Media Customer Service 2005 Twitter 40

Service Untitled

JANUARY 22, 2013

For many of us the ultimate in business growth and success is repeat business, because these are the very loyal customers who will not only return for another service or purchase, but these are the very same people who will tell others why they have chosen us and advise them to follow our successful paths.

Customer Service 40

Customer Service Purchasing Salary Training 40

Make or Break Moments

MAY 11, 2010

I have been going and doing my weight training three times a week and the cardio bike thing ever since. As a customer – it isn’t my speciality, so I don’t question, I just continue on. The company didn’t come to the customer. The customer went to the company. No change.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 7, 2010

Further investigation from CustServ’s blog led me to the article from Genesys that shares the details of the customer service survey of 16 countries. The article details the survey particulars (about 500 people per country surveyed), the worst hit industries, what ticked customers off and what set businesses apart.

Customer Service 100

Customer Service 2009 2008 2010 100

Step It Up VA Coaching

OCTOBER 25, 2012

And they’re things that are not always mentioned when we talk about customer service. What I’m talking about is more than just good customer service. Why not purchase a ticket to their next training call, or product they’re launching? Invest financially, as well. Pass along the “warm fuzzies.”

Customer Service 100

Customer Service Gifts Purchasing Etiquette 100

Make or Break Moments

AUGUST 9, 2010

She hollered out one day a couple months ago “Deb – the hoola hoops that you wanted just came in – they are on aisle two.&# I had mentioned wanting to purchase a bunch of hoola hoops for another friend of mine LAST FALL and yet she remembered. People make the company. It isn’t the name over the door.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

JUNE 4, 2010

Ever since his book Tribes came out and he invited the hale and hearty to purchase his book sight unseen two months before publication and join his TRIIIBES ning and band together – I have been a fan. But I had a passion for making a difference and it is that same passion I bring to my own customers. All inspired by Seth Godin.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

MAY 20, 2010

Isn’t the goal to make it easy for our customers/prospects to do business with us? If more and more use mobile devices to research, connect and purchase then shouldn’t that mean that our priorities need to shift when it comes to developing a mobile version of our website? You Betcha! So what is the first step? Good luck!

Customer Service 100

Customer Service 2009 Social Media 2008 100

Service Untitled

OCTOBER 28, 2010

Service Untitled The blog about customer service and the customer service experience. Yesterday I purchased dog food from Petco ; hence a receipt offering me $2.00 When the company allows customers to steer conversations based on their needs, wants, opinions, and questions, feedback gets more personal.

Customer Service 40

Customer Service Office Depot Purchasing Etiquette 40

Eco-Office Gals

DECEMBER 10, 2013

The process of making a transaction at a retail store and receiving a thermally printed receipt is so familiar that customers may think it is the only way to get a record of their purchase of products or services. E-receipts solve these and other customer service problems.

Credit Card 100

Credit Card Customer Service Email Environment 100

Service Untitled

MARCH 10, 2014

A Zappos Customer Loyalty Team supervisor, in fact stated: “Zappos’s first core value is to deliver wow through service, and we feel that allowing our team members the ability to stay on the phone with a customer for as long as they need is a crucial means of fulfilling this value.”.

Customer Service 40

Customer Service 2012 2007 Phones 40