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Celebrating National Customer Service Week by honoring the best

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It’s no coincidence that National Customer Service Week is celebrated this late on the calendar; it’s the unofficial launch of the biggest shopping experience of the year as the holiday season closes in and shoppers start counting down the days to family and friend celebrations. photo by: William Brawley.

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Building a business culture to deliver the best customer service

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Zappos has worked hard to develop their culture resulting in a high percentage of return customers; a much more lucrative business model than having to find new clients. Having the company focused on customers and fulfilling their needs and wants without just focusing on the profit of each business exchange.

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Why we need to consider switching to a 4-day workweek — now 

Ideas.Ted

Years of “rise and grind,” laser-like focus and unrelenting labor, we are told, are behind the success of tech billionaires, professional athletes, “unicorn” companies and even entire economies. Almost all these companies were led by seasoned founders who were now facing burnout or some existential threat to their company.

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What Two and a Half Men Can Teach Us About Customer Service

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Customer service isn’t an easy task, and for the representatives who successfully calm angry customers, soothe irate tempers, and are able to solve consumer problems in a polite and reasonable manner are those employees any great company should consider giving a raise in salary.

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Answering Reader Mail on Salary, Finding Great Talent

Musings of a High-Level Executive Assistant

I’m more curious how big your company is and how much revenue your company generates. Top EAs that work for a famous CEO (think Google, Fortune 100 companies) make as much as low level executives in middle management and have titles like Chief of Staff sometimes. Sorry I have been behind in answering questions.

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What customers need to do in order to get companies to listen to their complaints

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Traditionally large companies do not pay their first line of customer service representatives high salaries. Let’s begin with having all of the pertinent information on hand before making any inquiries to the company. Also, try to make a point not to insult the original customer service representatives.

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How to Lose a Customer and a Few More!

Professional Assistant Blog

Money, of course, is important, but what about the customer? Keep in mind that they are the ones that are paying your salary. Providing excellent customer service is crucial. Passing the buck to another co-worker or department can result in customer frustration and might end in a spin off of negative results.

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