Service Untitled
MARCH 28, 2014
Perhaps the most repeated complaint when having to deal with poor customer service is the need to keep calling back when something is wrong with a product. Too often however, it becomes a litany of bad experiences, repeated phone calls, and thus the eventual loss of brand loyalty and business.
Service Untitled
OCTOBER 2, 2012
It’s no coincidence that National Customer Service Week is celebrated this late on the calendar; it’s the unofficial launch of the biggest shopping experience of the year as the holiday season closes in and shoppers start counting down the days to family and friend celebrations. photo by: William Brawley.
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Success
JUNE 30, 2021
You may measure consumer NPS for individual products, customer service experience or even employee satisfaction easily and succinctly. Whether it’s clothing, appliances or electronics, people naturally expect different levels of quality at different prices. 10% detractors subtracted from 40% promoters yields an NPS of 30.
Success
DECEMBER 21, 2022
Call one of your children on the phone. I often think I need new clothes, but when I clean out or organize my closet, I realize I have lots of options and everything I need at my fingertips. Todd Duncan , sales expert and co-author of The 10 Golden Rules of Customer Service: The Story of the $6,000 Egg. Take a nap.
Success
AUGUST 25, 2021
If I had taken the safe route and always done as I was told, when I was told, where I was told, I’m pretty sure I would still be answering the phones at my father’s office in Florida. There’s nothing wrong with working for my dad or answering phones; it’s just not what I’m meant to do.
Service Untitled
APRIL 5, 2010
Service Untitled The blog about customer service and the customer service experience. Inventory expanded from diapers and wipes to formula, baby food, cribs, car seats, clothing, strollers, etc. And to accompany the super-sized quantities, the company offers and delivers unmatched customer service.
Service Untitled
APRIL 4, 2012
As we live in a technologically advancing world where even seven-year-old children carry smart phones, social consciousness becomes a major factor when building brand loyalty and increasing the number of new customers referred by existing customers.
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