Make or Break Moments

APRIL 20, 2010

One of the authors, Rick Liebling Global Director, Client Management, for Taylor and author of the Periodic Table of Social Media Elements , graciously invited each of the over 170 contributors to share a little about their chapter in the upcoming book. You should. This time the focus is on Social Media.

Social Media 100

Social Media Customer Service 2010 2009 100

All Things Admin

JUNE 23, 2021

Every office needs different systems to run smoothly, but most administrative professionals will require most or all of the systems in this core group: Time and task management. Project management. Customer service. Review calendars and compile date and time options. Travel planning. Meeting and event planning.

Agenda 90

Agenda Equipment Administrative Professionals Calendars 90

Make or Break Moments

AUGUST 2, 2010

But ask yourself truthfully, would you answer “false&# to some of the following: If we have customer service training, we do not show the link between customer service and reaching our business goals. Our senior managers seldom interact with customers. with customers in the call center?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

APRIL 14, 2010

I decided to take the challenge and give them the best customer service regardless of how they treated me. Apparently, they enjoyed the service so much that they tipped me! It was my first real “aha moment&# with a customer that I didn’t like. Check out more I Hate My Customer stories at my new blog.

Customer Service 100

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Make or Break Moments

FEBRUARY 22, 2010

Some blame the economy or a lack of training or a lack of motivation or hiring the wrong people or bottom line management but the general consensus is that there is a growing problem with the attitude of our nation’s employees and how they treat customers. Is it a lack of training and focus?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

APRIL 15, 2010

As the news hit that we were in for tough economic times I asked the question “will the economy have an impact on the dollars you spend for customer service training?&# It was a sad set of answers but most said yes – training would be one of the areas hardest hit on their P&L. Have a question?

Customer Service 100

Customer Service Social Media 2009 2010 100

Make or Break Moments

JANUARY 12, 2010

In the first episode an executive from Waste Management works on the front line, picking up trash, cleaning toilets and may even end up getting fired! The premise is a good one, my hope is that in future weeks we’ll see executives meeting their actual customer face-to-face.

Customer Service 100

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Make or Break Moments

JULY 20, 2010

It is also true with our customers. If we put them first in all we do – the customer service experience improves. Word circulates that your business is the customer-friendly business. A great gift for a new business owner or store manager, Put Customers First is just $9.95.

Customer Service 100

Customer Service 2009 2010 2008 100

Make or Break Moments

MARCH 17, 2010

In the book 30 Reasons Employees Hate Their Managers by Bruce Katcher I found that a number of the reasons employees hate their boss has to do with communication.

Customer Service 100

Customer Service 2009 2008 2010 100

Andrea Kalli

APRIL 6, 2010

While ten years ago, managing email could have been a secondary consideration, today it is absolutely vital to keep customers and clients in the loop through rapid, prompt email support. Service businesses will always need to devote more time to emails than product-based businesses. Limit your daily email quota.

Email 100

Email Management Microsoft Outlook Social Media 100

Make or Break Moments

FEBRUARY 8, 2010

Do you have a crisis management plan for your organization? With Real Time Reviews a number one trend for 2010, you need to be ready to respond to online comments and concerns from customers. Customer-focused communication, like Toyota is using in their ads is the best. Communication is key.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MARCH 15, 2010

Just like the One Minute Manager and Who Moved My Cheese , the book is set up in a story format to share the great insights of the author. Our service cost us more to provide and soon fewer people could afford it. Sales fell, but due to our fame, management believed they could simply ride out the bad time.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 1, 2010

How will you manage the resolutions you’ve established for this new year? If customer communication or social media is on your list, I hope you’ll give me a call. What will your three words be? I can help. 330-414-8792.

2010 100

2010 2009 Customer Service 2008 100

Make or Break Moments

JUNE 15, 2010

He went through 16 hours of unpaid training and had to purchase the sales kit prior to making any money so he is invested in the process. Watching him go through this process I’m reminded of other sales training and commission structures from my past lives in which the measurement was on selling the products with the highest margin.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 4, 2010

In a recent article in Advertising Age entitled Banks Turn Message Back to What Consumers Want , reporter Beth Snyder Bulik spotlights the fact that banks are listening the consumers and changing their message to one that includes the answer to ‘how can you help me manage my finances?&#

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

DECEMBER 25, 2009

But we still manage to create MAGIC together. Our customers feel the same way. Remember when your business was young and you had that same sense of excitement and innocence about the possibilities? We continually look for ways to make it FUN. I have found that it is the simpliest pleasures that bring the most joy.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JUNE 28, 2010

Several years ago I was a field manager with Pearle Vision in New England. How many managers are out there beating their dented heads against the wall when all along the answer is right there in front of them…at Sam’s Club! Comment Schmomment 2010-07-03 | State of Mind Coaching & Training said, [.]

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

FEBRUARY 23, 2010

We are working on a project together and it was the first time I’d visited his shop. Expecting a typical auto repair store with worn carpet, car and truck magazines and ugly metal chairs I was pleased to walk into an inviting waiting area; warm, clean, comfortable.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MAY 11, 2010

I have been going and doing my weight training three times a week and the cardio bike thing ever since. As a customer – it isn’t my speciality, so I don’t question, I just continue on. As a customer – I’m excited. When I worked for Pearle Vision, I started as a store manager. No change.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JUNE 30, 2010

So if we keep that in mind – it should help us in a variety of ways: Putting ourselves in our customer’s shoes all of a sudden has new value If the competition is thinking about themselves and their success and you think about the customer – how will that change the experience from the customer’s point of view?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 5, 2010

Companies need to quickly get on board with reading what is being said about them on line – hopefully it is ALL GOOD – but on the off chance it isn’t, Twitter will become the fastest, easiest, most visible way for companies to “nip it in the bud&# and show consumers they are on top of their customer service.

2010 100

2010 Customer Service 2009 2008 100

Make or Break Moments

AUGUST 9, 2010

Bekah greeted every customer with more than just a smile and a warm hello – she KNEW her customers. Oh, management might have felt she talked to customers too long, but it was her friendship and genuine interest that kept us coming back between 8-4pm Monday-Friday. That’s where we met – at register 5.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

MARCH 17, 2010

It started with a bad experience and when he called to complain and went up the chain of command he had his first encounter with John Fleming.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 29, 2010

I changed my account and paid for premium service thinking that maybe there was a glitch in the free service. It included another customer service address to contact. This is my first time using their service and could have been a long and mutually beneficial relationship as I am now using their premium service.

Social Media 100

Social Media Customer Service 2009 2008 100

Office Dynamics

OCTOBER 6, 2010

In those days I was an office manager with 3 people reporting to me and my salary was growing at less than 3% per year. It's about being an amazing time and project management juggler while working 24/7, and at the same time taking care of ourselves and trying to have personal lives. Tags: Admin Assistant Training Adminology.

Administrative Professionals 100

Administrative Professionals Project Management Calendars Salary 100

Office Dynamics

OCTOBER 6, 2010

In those days I was an office manager with 3 people reporting to me and my salary was growing at less than 3% per year. It's about being an amazing time and project management juggler while working 24/7, and at the same time taking care of ourselves and trying to have personal lives. It was candidly for the money.

Administrative Professionals 100

Administrative Professionals Project Management Calendars Salary 100

Success

DECEMBER 20, 2023

My company started incorporating AI within our application and other forms, using AI customer service tools like DigitalGenius. We used Chatbase to create custom AI chatbots for customer service. We feed the AI tool data, and it manages customer service tasks.

2024 300

2024 Customer Service Agencies PowerPoint 300

Andrea Kalli

MAY 6, 2010

Twitter is a free service and you can link to your Twitter account from your blog or your business’ official website. Customer service is a time sensitive task. When customers have questions or concerns, you need to respond quickly. Best of all, you can handle customer service via Twitter on your mobile!

Twitter 100

Twitter Social Media Microsoft Outlook Customer Service 100

Andrea Kalli

JUNE 18, 2010

In addition, take note of how frequently they ‘@’ and direct message their customers, how frequently they communicate with influential twitterers (5000+ followers) and whether they use their account for customer service or some kind of direct sales service.

Social Media 100

Social Media Twitter Microsoft Outlook Customer Service 100

Andrea Kalli

MARCH 25, 2010

For a major corporation, the cost of reaching a new customer and doing something special is outweighed by the returns coming in from their already large customer base. Go where they can’t. Big spenders do not look in small places.

Social Media 100

Social Media Microsoft Outlook 2010 Twitter 100

LEADERASSISTANT.COM

OCTOBER 15, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. But what some something on the flip side, not just men are managing or handling toxic situations.

AT&T 83

AT&T Mentoring Gossip Confidence 83

Success

DECEMBER 21, 2022

Alan Dwelle , former SUCCESS production manager. Tony Alessandra , a communication and sales expert and co-author of the bestselling book The New Art of Managing People. Attend training. Todd Duncan , sales expert and co-author of The 10 Golden Rules of Customer Service: The Story of the $6,000 Egg.

Mentoring 346

Mentoring Goals Clothes Expenses 346

Laughing all the Way to Work

JULY 12, 2010

Holgate is the Executive Assistant to the President, she also reports to the Director of Human Resources and manages a staff of four. I gave at the office Calendar "ah ha" Introducing The Administrative Bloopers Blog What ever happened to the "us" in Service? Minute taking made easier. Dealing in real time.

2010 100

2010 Interviewing Time Zones IAAP 100

Musings of a High-Level Executive Assistant

JANUARY 15, 2013

This is what makes people feel special, cared for, and trains them not to worry because you have everything under control. If I am expecting something from an executive that reports to my boss, I might ask the assistant or intern to follow up or that executive’s director or manager if they know about the project.

UPS 40

UPS Finance Email Calendars 40

The Small Business Blog

OCTOBER 2, 2007

WinWeb – Your Office Online Simply the best way to manage your small business! M The Construction guy Said on June 10th, 2008 at 4:15 am I remember those days while i held positions in corporations as a senior manager. Executive Coach Training Said on January 27th, 2009 at 12:28 pm Creating a work-life balance can be difficult.

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2007 2008 2009 2010 100

Make or Break Moments

FEBRUARY 15, 2010

A website project for a company managing liquidation sales. So I quickly said “I wish you all the best but I’m not sure I’m the best writer for the project.&# Lesson Learned: Align your company with those that match your mission, vision and values. The guy was awesome. The company terrific.

Customer Service 100

Customer Service 2009 2008 2005 100

Loosely Speaking

OCTOBER 29, 2008

Today, almost 15 years later, I run a fulltime VA business that provides client services and support, a network for VAs with members in 15 countries, VA training and coaching, website hosting and maintenance, a blog that teaches about the industry and I also write books and speak at conferences and events.

2008 100

2008 AT&T Networking Purchasing 100