Office Dynamics

OCTOBER 9, 2018

Hotel Requests or Repairs: Most hotels do their best to provide good customer service, neat and fully functional sleeping rooms, efficient staff, and tasty food. Call the front desk from your hotel room phone and state your issue. Prepare: pack a good book or your MP3 player so you can entertain yourself during downtime.

Travel 205

Travel Administrative Professionals Restaurants Assertiveness 205

Make or Break Moments

DECEMBER 16, 2009

One person was behind the desk, I was no more than five feet away and talking to her when she picked up the phone and called a vendor, totally ignoring my presence. One person was behind the desk, I was no more than five feet away and talking to her when she picked up the phone and called a vendor, totally ignoring my presence.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

DECEMBER 21, 2009

The purpose of your website should be to get the reader to take a predetermined action: pick up the phone, send you an email or fill out a contact form. Make sure your website is doing its part to capture the reader’s attention and get them to pick up the phone so you can do your magic.

Customer Service 100

Customer Service 2009 2008 2010 100

The Marq

JUNE 7, 2010

TheMarq A Human Perspective on Business and Life Delivering Happiness Book Review Book Recommendations Tony Hsieh’s new book, Delivering Happiness , was released today. Overall, I highly recommend reading this as an inspirational and down-to-earth book about following your dreams.

Purchasing 40

Purchasing Stress Twitter Customer Service 40

The Small Business Blog

NOVEMBER 2, 2007

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk John’s book is full of those moments, when he talks about &# A Solution to THE Small Business Problem “, marketing. His book fills any bootstrappers heart with joy as he takes you step-by-step to developing your own marketing plan.

2007 100

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Office Organization Success

NOVEMBER 24, 2014

3 Simple Steps to Creating Your Own Customized Marketing Action Plan. This goes beyond the professional, courteous, customer service that is part of your business but extends into the “experience” of your business – it’s about how you make your clients feel and the experience they get as a result of working with you.

Credit Card 100

Credit Card Fax Forms 2014 100

Make or Break Moments

JANUARY 29, 2010

His phone is turned off – probably to avoid my text messages – and the silence is killing me. The email gave me no answers. So I sent a message to the abuse email. I changed my account and paid for premium service thinking that maybe there was a glitch in the free service. So I focus on work.

Social Media 100

Social Media Customer Service 2009 2008 100

The Small Business Blog

JULY 27, 2006

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk You need to look on your books as your very own window on the health and well being of your business. So, now you know why you need to keep books, but how do you go about it. OnlineOffice: Overview Get the Flash Player to see this player.

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The Small Business Blog

MAY 23, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Set aside time each day to answer your email and try to update your website slightly if you have time left over. If email communication is not working well with a particular customer, don’t hestitate to pick up the phone or send a letter instead.

2007 100

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The Small Business Blog

JULY 30, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk by Stefan Töpfer on Jul 30, 2010 Fellow blogger John Crickett is busy writing a new book: The Big Book of Business Ideas , and he needs your help. OnlineOffice: Overview Get the Flash Player to see this player. John Needs YOU! What do you have to do?

2007 100

2007 2008 2006 2009 100

Service Untitled

JULY 30, 2010

Service Untitled The blog about customer service and the customer service experience. All it took was my phone number and email address, and I would earn money back on all of my purchases. Customer loyalty programs are showing up everywhere. Why does Petco do it?

Customer Service 40

Customer Service Expenses Purchasing Etiquette 40

Service Untitled

OCTOBER 6, 2010

Service Untitled The blog about customer service and the customer service experience. Let’s also assume that the customer can identify the mood of a customer service agent by their pace, volume, inflection, intensity, and even attitude whether it is over the phone or in person.

Customer Service 40

Customer Service Fax Etiquette 2010 40

Office Organization Success

AUGUST 17, 2009

Whether you’re a coach, VA, or other service professional when you work one-on-one with your high-end clients you need to develop the “VIP experience” so that your clients feel that they are more than “just another client”. And I *highly recommend* that you tell your client to fax or mail this form to you, and not email it.

Credit Card 100

Credit Card Fax Forms Policies 100

Service Untitled

SEPTEMBER 24, 2010

Service Untitled The blog about customer service and the customer service experience. When the power in the store failed, the staff told the customers to leave. Make sure to enter the caller’s name, phone number, and/or email address. Notate the case accordingly. What do you think?

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

MARCH 16, 2009

Service Untitled The blog about customer service and the customer service experience. Customer service statisticians have found that solving an issue during the first contact (as opposed to over the course of two, three, or more contacts) saves time, money, and increases customer satisfaction in the long run.

Customer Service 40

Customer Service Etiquette Phones 2006 40

Service Untitled

APRIL 15, 2011

Let us assume a customer comes into a store to purchase a smart phone. People with experience and some technological knowledge can easily navigate such features as sending and receiving emails, editing Office documents, high-speed Web access, or even using the QWERTY keyboard. photo credit: SimplyAbbey.

Medical 40

Medical Purchasing Customer Service Keyboards 40

Service Untitled

OCTOBER 21, 2009

Service Untitled The blog about customer service and the customer service experience. These companies generally don’t place a huge emphasis on phone-based customer service and want to reduce the cost of the customer service they provide. email, web, etc.).

Customer Service 40

Customer Service Phones Promotion AT&T 40

Stephanie LH Calahan

JULY 1, 2011

.  In simple terms, a CRM tool if used correctly, can help you manage all of the communication you have with your prospects, clients/customers, people you network with, service providers and more.    A good CRM is more than an address book.  Our great customer service!

Interviewing 100

Interviewing Google Docs Customer Service Networking 100

The Small Business Blog

AUGUST 8, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk They all have to do their part by providing excellent customer service. Without exception, all of your staff need an in-depth knowledge of the product or service that you provide. OnlineOffice: Overview Get the Flash Player to see this player.

2007 100

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Service Untitled

JUNE 4, 2009

Service Untitled The blog about customer service and the customer service experience. An entrepreneur I met with recently told me that his company regularly calls and emails its competitors to see how good they are. It’s not just something that the customer service department does.

Customer Service 40

Customer Service Etiquette 2006 2009 40

Service Untitled

OCTOBER 28, 2010

Service Untitled The blog about customer service and the customer service experience. Of course, companies use these customer feedback surveys to gain more insight into their brands, but I often wonder how does a company know how I really feel about my shopping experience without asking me to actually describe it?

Customer Service 40

Customer Service Office Depot Purchasing Etiquette 40

The Small Business Blog

JANUARY 1, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk We will open the book. The book is called Opportunity and its first chapter is New Year’s Day.&# OnlineOffice: Overview Get the Flash Player to see this player. Copyright © 1994-2010 Winweb® · All rights reserved.

2007 100

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Stephanie LH Calahan

JANUARY 8, 2010

Handbook topics include Linking Time Management To Results, Linking Customer Service To Results, and others. Click to get posts as we publish Prefer less email? Network with Stephanie or Connect with Your Smart Phone Become a Fan Follow this blog Categories News & Updates! A different take on the to-do list.

Goals 100

Goals Fax Networking Travel 100

LEADERASSISTANT.COM

OCTOBER 29, 2023

CONNECT WITH NICOLE Nicole on LinkedIn Bosun Solutions Mic’d Up Booking ABOUT NICOLE Nicole Grinnell is the CEO of a multi million dollar company and has a passion for helping other business owners find affordable solutions to help grow their business. Join my email list here if you want to get an email when a new episode goes live.

AT&T 72

AT&T Retirement Travel Networking 72

Andrea Kalli

MAY 6, 2010

Twitter is a free service and you can link to your Twitter account from your blog or your business’ official website. Customer service is a time sensitive task. When customers have questions or concerns, you need to respond quickly. Best of all, you can handle customer service via Twitter on your mobile!

Twitter 100

Twitter Social Media Microsoft Outlook Customer Service 100

The Small Business Blog

FEBRUARY 21, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Make sure you have a separate phone number that applicants can leave messages on without disrupting your workday. OnlineOffice: Overview Get the Flash Player to see this player. Copyright © 1994-2010 Winweb® · All rights reserved.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

NOVEMBER 23, 2008

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Obviously this has nothing to do with WinWeb , but never the less people call and email us about it, understandably angry and upset. Then something shifted and I started getting emails about Virtumonde and its associated spyware ads.

2008 100

2008 2007 2009 2006 100

The Small Business Blog

MARCH 21, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Make the necessary changes once you know exactly what your customers want. Evans Said on March 30th, 2010 at 9:49 pm Good points stefan, I believe good customer services is the key to survive in today’s economy. Sponsors Advertise Here?

Learning 100

Learning 2007 2008 2006 100

The Small Business Blog

MAY 18, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk by Stefan Töpfer on May 19, 2010 While we all hope to make our customers 100% happy all of the time, and this must of course be what we strive for, there will be occasions where a customer is less than happy with the service you have provided.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

JUNE 13, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Share information about your business and about you – your history and values are important to prospective customers. Make it easy for customers to get in contact with your business, via email, telephone or ’snail mail’ Respond promptly.

2007 100

2007 2008 2006 2009 100

Office Dynamics

MARCH 20, 2012

Hotel Requests or Repairs: Most hotels do their best to provide good customer service, neat and fully functional sleeping rooms, efficient staff, and tasty food. Call the front desk from your hotel room phone and state your issue. Prepare: pack a good book or your MP3 player so you can entertain yourself during down time.

Administrative Professionals 100

Administrative Professionals Travel Training Restaurants 100

Office Dynamics

MARCH 20, 2012

Hotel Requests or Repairs: Most hotels do their best to provide good customer service, neat and fully functional sleeping rooms, efficient staff, and tasty food. Call the front desk from your hotel room phone and state your issue. Prepare: pack a good book or your MP3 player so you can entertain yourself during down time.

Administrative Professionals 100

Administrative Professionals Travel Training Restaurants 100

Service Untitled

APRIL 2, 2009

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Track Contact Volume Douglas April 02, 2009 Behind the Scenes , Customer Service No Comments How carefully do you track contact volume?

Customer Service 40

Customer Service Etiquette 2006 2009 40

The Small Business Blog

APRIL 22, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Seen as an expert in her field she has released a book entitled “ The Zen of Social Media Marketing”. I was lucky enough to catch up with Shama this week, and spoke to her about why she wrote the book, and what’s in it for small businesses.

Social Media 100

Social Media 2007 2008 2006 100

Musings of a High-Level Executive Assistant

MARCH 3, 2013

My last post was about what I was devouring in books, music, and film. Surely, as executive assistants we may feel this way when we have to do all the boring stuff - filing, expenses, travel, calendaring, and phones. A book that relates to finding meaning in your personal life really struck a cord with me recently.

Customer Service 40

Customer Service Gifts Finance Calendars 40

The Small Business Blog

JUNE 18, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Email lindsayATlocal.winweb.com to find out more details, and for your own personal invitation. OnlineOffice: Overview Get the Flash Player to see this player. Copyright © 1994-2010 Winweb® · All rights reserved. Sponsors Advertise Here?

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The Small Business Blog

MARCH 24, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk « Good Customer Service Can Go A Long Way Top 5 Tips for Training Employees on a Budget » « Previous Entries This entry was posted on Wednesday, March 24th, 2010 at 5:58 pm and is filed under SME-Blog. Not policy. Great blog.

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