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Service Untitled» Blog Archive » Customer feedback gets personal

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Yesterday I purchased dog food from Petco ; hence a receipt offering me $2.00 off my next purchase in exchange for answering questions, and then onto Office Depot with another receipt offering a discount to log in and answer some questions.

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Service Untitled» Blog Archive » What creates customer loyalty?

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Cheryl September 07, 2010 Customer Satisfaction , Specific Companies No Comments Customer loyalty is the attitude of a customer when he purchases a particular product of a particular brand over another.

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Service Untitled» Blog Archive » How to use a customer.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Using a simple, quick customer survey can show us how our staff meets commitments, how flexible they are as well as their working knowledge, and surveys are easily adaptable to a company’s own needs.

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Service Untitled» Blog Archive » Help your customer service staff.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. I think we all have been in a position when we just didn’t want the item we purchased, but at times have been forced to lie when returning it. Their “Wow&# effect features in numerous articles and blogs including Harvard Business Review.

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Service Untitled» Blog Archive » Customer loyalty needed to.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. The automobile brand owner looks to the future hoping today’s buyer will purchase another Ford. Customer relationships are based on a company’s service especially in the auto industry. Will Ford be able to lay claim to that in the future?

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Service Untitled» Blog Archive » Mixing rewards and incentives eat.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. I also purchase everything from tissues to sunscreen lotions. I was purchasing shirts for my son at Gap last week, and the cashier asked me if I wanted to open a Gap credit card. What about me? I want to be recognized as special too.

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The Potential Customer just Walked – How Much did it cost you.

Make or Break Moments

I have often theorized the importance of building relationships with customers and now a recent survey puts dollars to the sense of that theory. Further investigation from CustServ’s blog led me to the article from Genesys that shares the details of the customer service survey of 16 countries. BILLION a year !