Professional Assistant Blog

JANUARY 18, 2008

Home About Me Advertise Do Not Disturb - Training In Progress By The Professional Assistant on Friday, January 18, 2008 Filed Under: Client Service , Meetings , Productivity D o you get staff members coming to you for all sorts of questions? Are you the main contact in your department? When youre on a phone call, do people hover over you?

Training 100

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Laughing all the Way to Work

MARCH 1, 2009

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets Thank you so much and I intend to come back to your blog often.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

OCTOBER 14, 2008

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets Thank you so much and I intend to come back to your blog often.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

OCTOBER 18, 2008

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets Thank you so much and I intend to come back to your blog often.

Networking 100

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Laughing all the Way to Work

FEBRUARY 22, 2009

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets Thank you so much and I intend to come back to your blog often.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

JULY 16, 2010

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets Alexis Bonari is a freelance writer and blog junkie.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

AUGUST 22, 2009

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets Thank you so much and I intend to come back to your blog often.

Time Zones 100

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Laughing all the Way to Work

SEPTEMBER 17, 2010

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets Thank you so much and I intend to come back to your blog often.

Time Zones 100

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Laughing all the Way to Work

DECEMBER 31, 2009

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets Lets enjoy our day together.© Good thing I checked.

Time Zones 100

Time Zones 2010 IAAP International 100

Service Untitled

MAY 19, 2010

Service Untitled The blog about customer service and the customer service experience. Some of my colleagues send thank you notes by email, but I prefer to write them by hand. It makes so much more of a positive impression on recipients than an email, especially since so few people take the time to send them anymore.

Customer Service 40

Customer Service Etiquette Business Cards 2010 40

Service Untitled

JULY 30, 2010

Service Untitled The blog about customer service and the customer service experience. All it took was my phone number and email address, and I would earn money back on all of my purchases. Since I am the companion to a few dogs and two horses, it’s a win, win for me. Why does Petco do it?

Customer Service 40

Customer Service Expenses Purchasing Etiquette 40

Service Untitled

JUNE 30, 2010

Service Untitled The blog about customer service and the customer service experience. Remember train, train, train. Employees need to be trained in handling customers and how to address them. Depending on the size of your business, opening the causeway to more traffic may also demand more employees.

Customer Service 40

Customer Service Social Media Mentoring Etiquette 40

Service Untitled

OCTOBER 26, 2010

Service Untitled The blog about customer service and the customer service experience. It’s going back to basics that drives the train of success. Using the analogy of a train, the depots may have improved in their appearances with more comfortable benches, but the destinations are still the same. Resolve my problem.

Customer Service 40

Customer Service Etiquette AT&T 2010 40

Service Untitled

AUGUST 12, 2010

Service Untitled The blog about customer service and the customer service experience. Using the time-honored tenet of it being easier to keep an old customer than to find a new one, companies need to concentrate on customer user groups, periodic surveys, social networking, blogging, and above all – customer service.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Laughing all the Way to Work

SEPTEMBER 19, 2008

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets Thank you so much and I intend to come back to your blog often.

Time Zones 100

Time Zones 2008 IAAP Calendars 100

Service Untitled

APRIL 22, 2010

Service Untitled The blog about customer service and the customer service experience. Have meetings, informal chats, luncheons, and/or emails to keep everyone in touch. Service Untitled» Blog Archive » Internal customer service counts too [.] Each department contributes so everyone in the company feels they are on the same team.

Customer Service 40

Customer Service International Etiquette 2010 40

Service Untitled

JANUARY 29, 2010

Service Untitled The blog about customer service and the customer service experience. He has employed the use of good communication skills to his strategy, and not just the use of emails, but going out and meeting face to face with clients at regular intervals.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

JUNE 4, 2009

Service Untitled The blog about customer service and the customer service experience. An entrepreneur I met with recently told me that his company regularly calls and emails its competitors to see how good they are. These are all metrics the company tracks internally and can easily compare to how they’re doing.

Customer Service 40

Customer Service Etiquette 2006 2009 40

Service Untitled

APRIL 2, 2009

Service Untitled The blog about customer service and the customer service experience. Some useful contact volume metrics to track are: The number of phone calls, live chats, emails, etc. The answer is hopefully “very carefully&# because it is a key metric to track and something you should adjust staffing and processes for.

Customer Service 40

Customer Service Etiquette 2006 2009 40

Service Untitled

SEPTEMBER 24, 2010

Service Untitled The blog about customer service and the customer service experience. A blog has reported on the fact that customers were asked to leave when the store closed, but while the storm was still in force. Make sure to enter the caller’s name, phone number, and/or email address. Notate the case accordingly.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

OCTOBER 28, 2010

Service Untitled The blog about customer service and the customer service experience. Based on statistics, 29% of users will leave their phone numbers when submitting feedback, and 60% will give their real email addresses. So how do structured data analysis feedbacks work?

Customer Service 40

Customer Service Office Depot Purchasing Etiquette 40

Service Untitled

FEBRUARY 26, 2009

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives The Angriest Customers Douglas February 27, 2009 Angry Customers , Etiquette 4 Comments Working with angry customers is a part of customer service that can’t be avoided.

Customer Service 40

Customer Service Etiquette AT&T 2006 40

Service Untitled

AUGUST 30, 2010

Service Untitled The blog about customer service and the customer service experience. Elizabeth used to spend countless hours replying to customers and answering questions by email; so much time that she didn’t have time for her own family, so what did she do?

Customer Service 40

Customer Service Social Media Credit Card Etiquette 40

Service Untitled

MARCH 16, 2009

Service Untitled The blog about customer service and the customer service experience. Because customers don’t have to keep calling or emailing back to get their issue resolved, representatives are able to move on and help other customers instead of having to go back and keep addressing the same problem. Saving money.

Customer Service 40

Customer Service Etiquette Phones 2006 40

Service Untitled

OCTOBER 6, 2010

Service Untitled The blog about customer service and the customer service experience. We call a business at 4:45 and the person answering the phone can’t email or fax the relevant paperwork because everyone is getting ready to close the office at 5:00. Maybe it’s time for a bit of attitude adjustment?

Customer Service 40

Customer Service Fax Etiquette 2010 40

Service Untitled

MARCH 15, 2010

Service Untitled The blog about customer service and the customer service experience. Complimentary in-flight email and instant messaging known as “Beta Blue&# , first checked bag free, 36 channels of Directv, 100 channels of XM Radio, and unlimited named snacks are advertised on their website.

Credit Card 40

Credit Card Customer Service 2009 Travel 40

Service Untitled

JUNE 22, 2010

Service Untitled The blog about customer service and the customer service experience. I also suggest a few questions to assess age group, gender, and demographics, and at the end of the survey, make sure you provide an email address or contact information for a customer who feels they may want to contact someone in your organization.

Customer Service 40

Customer Service Purchasing Etiquette 2010 40

Laughing all the Way to Work

AUGUST 15, 2009

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets However, I think our etiquette hasnt caught up with the technology.

Time Zones 100

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Laughing all the Way to Work

AUGUST 13, 2010

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets The tip she sent me was how to edit an email that you have received.

Time Zones 100

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Service Untitled

MARCH 4, 2009

Service Untitled The blog about customer service and the customer service experience. Please email me your email address and I will send you more information about the Accenture research and findings. Leave a Reply « Conflicting Customer Service: Part 1 of 2 Homework for Training?

Customer Service 40

Customer Service Etiquette 2006 AT&T 40

Office Dynamics

MARCH 12, 2015

Is it possible to get a list of attendee email addresses to network after the webinar? It is very hard for small business to find the money to support training. I wrote an article called Getting To Yes that outlines the steps you need to take to persuade your executive to support your training. It can be a very hard sell.

IAAP 100

IAAP ASAP Administrative Professionals Training 100

Laughing all the Way to Work

FEBRUARY 19, 2009

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets What is the proper etiquette when addressing or writing to a President?

Time Zones 100

Time Zones IAAP Etiquette 2009 100

Service Untitled

OCTOBER 21, 2009

Service Untitled The blog about customer service and the customer service experience. email, web, etc.). More customer-centric organizations tend to favor lower call abandonment rates (fewer people hang up, more people talk to employees).

Customer Service 40

Customer Service Phones Promotion AT&T 40

Laughing all the Way to Work

JULY 1, 2010

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets I love your blog. Lets enjoy our day together.©

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

MAY 10, 2009

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets Lets enjoy our day together.©

Time Zones 100

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Laughing all the Way to Work

MARCH 20, 2010

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets Thank you so much and I intend to come back to your blog often.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

DECEMBER 28, 2009

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets Thank you so much and I intend to come back to your blog often.

Time Zones 100

Time Zones IAAP Gifts Meeting Minutes 100