Office Dynamics
APRIL 5, 2017
Do you wish you were more confident? How can you deliver over-the-top customer service to your internal and external customers? This blog is part of our 2017 Blog-A-Thon. Please leave a comment or share the blog for your chance to win one of our amazing giveaways! More assertive? Joan Burge.
The Small Business Blog
JULY 26, 2017
Recruit the best staff and build their confidence. Help and encourage your staff to be experts in the hotel’s services and customer services. You don’t have to slash your prices to compete, but you must be value for money and offer the best customer experience. Keep an eye on your competition.
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Service Untitled
AUGUST 14, 2012
It’s no exaggeration that most of us have become truly frustrated by poor customer service at least once in our lives. Instead many of us have turned to retaliate against bad service via the use of blogs, Facebook, and Twitter. If the customer service person is not helpful, ask for the manager.
Service Untitled
APRIL 10, 2013
The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.
Office Dynamics
APRIL 2, 2015
If you are an assistant reading this blog, check off the ones that describe you. If you are a manager reading this blog, check off the ones that apply to your administrative partner. Customer-service focused. Over the years, I have collected more than 300 ideas. Top Assistants List Qualities Of A Great Assistant.
Service Untitled
APRIL 8, 2010
Service Untitled The blog about customer service and the customer service experience. Everyone puts their best attitude forward when interviewing for a position, but during the training period and internship, we can use the opportunities to observe and evaluate each new customer service agent.
Make or Break Moments
JANUARY 4, 2010
Scandal, fear, anger, and a general loss of confidence from consumers have made banking a challenging field. As the confidence increases a wiser, more informed and perhaps cautious consumer is now looking for ways that banks can help them save and be more effective with their hard earned dollars.
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