Customers Rock!

JANUARY 24, 2012

Finding ROI in your social media initiatives doesn’t have to be imaginary. In order to answer this question, one must consider the true cost of managing a social media program. Per social media manager Rachel Gross (shared in an interview I did with her for my book , p. Other costs are not quite as obvious.

Social Media 100

Social Media Verizon Customer Service 2012 100

Productivity Bits

MAY 12, 2011

Follow me on t witte r. The “ 3G models include a free 100 MB per month of mobile data from Verizon Wireless.&#. Add and manage your tasks from your Chromebook using Google Tasks. With Google Calendar you can easily manage your upcoming events. Copyright © 2011 Marlon Ribunal. Visit the original article at [link].

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Google Docs Calendars Verizon Google 100

Service Untitled

NOVEMBER 24, 2010

“Our goal isn’t to laud one company or put down another, but to call out specific policies that we think put consumers first or put them behind the eight ball,&# stated Tod Marks, senior editor and resident shopping expert at Consumer Reports. Orvis which offers a toll-free number without a complicated, automated menu system.

Holidays 40

Holidays Verizon Customer Service Policies 40

Service Untitled

FEBRUARY 19, 2010

I can’t help but notice the Maybelline mascara commercials promising lashes so lush and long that I can hardly wait to drive over to CVS and pick up the latest product. Let’s take the example of waiting in a Verizon store for the next available agent. Is it realistic? At a local.

Verizon 40

Verizon Customer Service Phones Etiquette 40

Andrea Kalli

AUGUST 31, 2010

Cell phone providers that currently offer this type of cell phone and service plan are Boost Mobile, Sprint, T-Mobile and Verizon. Wireless Internet access is possible with a Bluetooth enabled cell phone that has an unlimited Internet and data transfer service plan. This is done differently depending on the model of the cell phone.

Phones 100

Phones Social Media Microsoft Outlook Verizon 100

Customers Rock!

MAY 10, 2012

Lithium’s software powers the social customer experience, including online branded communities, for over 300 brands including AT&T, Best Buy, Sephora, Skype, and most recently added Nestle, Aruba Networks, and Guitar Center, among others. I have attended two of these events in the past – as a Lithium customer (Verizon).

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Verizon Social Media Customer Service 2012 100