Customers Rock!

JANUARY 24, 2012

Finding ROI in your social media initiatives doesn’t have to be imaginary. In order to answer this question, one must consider the true cost of managing a social media program. Per social media manager Rachel Gross (shared in an interview I did with her for my book , p. Other costs are not quite as obvious.

Social Media 100

Social Media Verizon Customer Service 2012 100

Service Untitled

NOVEMBER 24, 2010

“Our goal isn’t to laud one company or put down another, but to call out specific policies that we think put consumers first or put them behind the eight ball,&# stated Tod Marks, senior editor and resident shopping expert at Consumer Reports. Anything can be returned anytime for any reason. -

Holidays 40

Holidays Verizon Customer Service Policies 40

Andrea Kalli

AUGUST 31, 2010

Cell phone providers that currently offer this type of cell phone and service plan are Boost Mobile, Sprint, T-Mobile and Verizon. Also eliminated is the need for purchasing and setting up a wireless router. This is done differently depending on the model of the cell phone. Want To Link To This Article?

Phones 100

Phones Social Media Microsoft Outlook Verizon 100