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Don’t hold back AT&T customer service agent

Service Untitled

Rachael Parcht, customer service representative for AT&T may have just been having an incredibly bad day, but that hardly can be viewed as an excuse for her terrible conduct on Twitter. Parcht’s Twitter account has since been suspended, and allegedly AT&T is investigating the situation.

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Unlocking Inclusive Design With Data: 6 Steps To Power Your Workplace

Allwork

Automation can also be used to reduce costs, increase efficiency, and improve customer service. To ensure the success of a flexible work program, employees should be provided with training and education on how to use the tools and resources available to them. Technology can also have a profound effect on the way we work.

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Ep 232: Eryn Anitavi on Relationship Management and the Trending Transition from Executive Assistant to Chief of Staff

LEADERASSISTANT.COM

In this episode of The Leader Assistant Podcast with Jeremy Burrows, Eryn talks about the real cost of an executive’s time, the trending transition from EA to chief of staff, and how relationship management is an under-utilized skill for executive support. LEADERSHIP QUOTE Build a life you don’t need a vacation from.

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Recruiting talented employees to enhance customer service

Service Untitled

Happy employees make for motivated people who want to deliver the best customer service they can to assist consumers and clients. Start with the best training, the best coaching, and the best communicators who can teach all aspects of one’s business. So how do we keep employees happy and engaged?

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Budget cuts for the IRS result in unreliable customer service

Service Untitled

Tax season is finally over, and those economic gray hairs have been remanded back to the colorists at our hair salons, but budget cuts continue to show a significant decline in the Internal Revenue Service to the American public. The Government Accountability Office reports $900 million in costs have been cut from the IRS since 2010.

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Tips for the Tourist in All of Us: The Savvy Admin’s Guide to Travel!

Office Dynamics

I also host a high-end training program for executive assistants and administrative assistants called World Class Assistant , in Las Vegas. Share Ground Transportation: Sharing a taxi or town car with other attendees from your organization may be a cost-effective alternative. for a full day at a conference or training.

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Memorable experiences make for “WOW” customer service

Service Untitled

So what makes something like this so memorable, and why did the employee take it on her own to offer us such a complimentary service? Strong leadership skills and great training enhance the talents of great employees. Still what guest wouldn’t tell the story to her friends over cocktails and dinner?