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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Or what about an elegant restaurant that has a dress code prohibiting shorts? Instead of turning someone away, a restaurant staffer escorts him to a private closet that has “loaner pants.” A couple of hours later, the happy patron pays his $200 tab; he will return to the restaurant nine times the next year.

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Ep 231: Maggie Olson – Former Chief of Staff at T-Mobile and Founder of the CoS Certification Course

LEADERASSISTANT.COM

She recently was Chief of Staff to the President of T-Mobile’s business group. Her ability to quickly develop sound but flexible business processes and systems enables teams to scale at a rapid pace, and her executive presence offers leaders confidence and trust. Maggie’s versatility and strong orientation for action is unique.

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Ep 249: Izzy Gousby on Managing a Team of Assistants and Cultivating Confidence

LEADERASSISTANT.COM

In this episode of The Leader Assistant Podcast, Izzy discusses the power of networking, what it means to own your work, managing a team of executive assistants, and cultivating confidence. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes!

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Ep 247: Email Management for Executive Assistants

LEADERASSISTANT.COM

This episode features an excerpt from my audiobook, The Leader Assistant: Four Pillars of a Confident, Game-Changing Assistant. In this chapter, I cover tactics for managing your own email inbox, as well as your executive’s. If you enjoyed this content, don’t forget to download the entire audiobook here.

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Ep 219: Annie Croner on Burnout, Boundaries, Confidence, and Detaching Your Worth from Your Work

LEADERASSISTANT.COM

Annie and I talk about burnout, boundaries, confidence, automation, and detaching your worth from your work. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

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How to Stand Up for Yourself

Success

The director of a small but busy public library in the Midwest, Marcia Fanning (not her real name) says she was meek and didn’t really stand up for herself for many years: “I let people walk all over me, and I ended up being really unhappy a lot of [the] time.”. So the trustee sent essentially the same email to Fanning’s work address.

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Ep 263: Fiona Young on AI and the Future of the EA Role

LEADERASSISTANT.COM

When not behind her laptop she’s usually found roaming Hyde Park or eating her way through London’s endless restaurant scene. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY NOVA CHIEF OF STAFF Calling all Executive Assistants: Are you looking for a way to elevate your skills or earn that promotion you’ve been eyeing?