Make or Break Moments

JANUARY 7, 2010

Posted by Deborah Chaddock Brown on January 7, 2010 under Connecting Moments , Customer Moments , making a difference | Read the First Comment What is the cost of a lost customer? I have often theorized the importance of building relationships with customers and now a recent survey puts dollars to the sense of that theory.

Customer Service 100

Customer Service 2009 2008 2010 100

Small Business CEO

OCTOBER 14, 2013

Social media has invaded modern life and anyone not on any of the big three platform is practically unknown. Although long overdue, businesses are finally embracing social media as the new platform to make them known. However, businesses are now beginning to see social media in a new light.

Social Media 40

Social Media Collaborate Facebook Twitter 40

Customers Rock!

AUGUST 16, 2012

Social media has pushed customer service to the forefront for many organizations. Responses are often faster in social media than they are in traditional service channels, since social media makes everything extremely visible. In my book , I talk about Killer Customer Service.

Social Media 100

Social Media Customer Service Phones AT&T 100

Make or Break Moments

JUNE 4, 2010

Social media has taken over the web. The cost? at Name Cheap to buy my name, it just cost me the time it took to put it together. What did you find? A number of references to your company, perhaps some LinkedIn answers, a blog comments or two? Did you also find a reference to a site that links directly to your name?

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

JANUARY 19, 2010

But the budget just can’t handle the cost and my waistline can’t afford the calories. I have to confess. I don’t like Starbucks coffee – too acidic, but I do love their frappuccinos. So here is my midmorning gift to you.

Gifts 100

Gifts Customer Service 2009 2008 100

The Small Business Blog

AUGUST 15, 2007

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article.

2007 100

2007 2008 2006 2009 100

Make or Break Moments

JULY 9, 2010

Big main frame machines that took up an entire room in a company, cost millions of dollars and required special cooling so they didn’t over heat. Have you looked at the possibility of reinventing what you offer your customers? I guarantee your customers needs have changed – have you?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MARCH 15, 2010

We provided a great service at a good price-the best in out industry. Then our costs rose and the economy took a turn for the worse. Our service cost us more to provide and soon fewer people could afford it. ’s new book Peaks and Valleys. ’s new book Peaks and Valleys.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JUNE 24, 2010

Do you say something like – it is the economy or cost of living or do you actually take them on as partners and let them know how the price increase affects them and why you’ve come to the decision. Perhaps a local vendor you used went out of business and now you have shipping costs you never had before.

Customer Service 100

Customer Service 2009 2008 2010 100

The Small Business Blog

AUGUST 23, 2007

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

NOVEMBER 19, 2007

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article.

2007 100

2007 2008 2009 2006 100

Make or Break Moments

AUGUST 25, 2010

I recognize that larger companies probably feel that an automated system that often separates the calls according to type and then attempts to provide answers without ever hearing a human is cost saving, but what does it do to the customer relationship? I enjoyed reading the article. Good stuff.

Phones 100

Phones Customer Service 2009 2008 100

The Small Business Blog

OCTOBER 18, 2007

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article.

2007 100

2007 2008 2009 2006 100

The Small Business Blog

AUGUST 24, 2007

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article.

2007 100

2007 Suppliers 2008 2009 100

The Small Business Blog

AUGUST 24, 2007

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article.

2007 100

2007 Suppliers 2008 2009 100

The Small Business Blog

OCTOBER 25, 2007

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article.

2007 100

2007 2008 2009 2006 100

Make or Break Moments

JULY 19, 2010

I thought I would prefer someone from the United States and Canada but I soon learned that they were the highest cost and not all had experience. However, I kept thinking, how can they get experience if someone doesn’t hire them so I didn’t eliminate all without experience on oDesk… at first.

Cover Letter 100

Cover Letter Customer Service 2010 2009 100

The Small Business Blog

MARCH 21, 2010

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article.

Learning 100

Learning 2007 2008 2006 100

The Small Business Blog

AUGUST 8, 2010

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

MAY 18, 2010

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

MAY 28, 2010

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

APRIL 18, 2010

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

APRIL 25, 2010

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article.

Travel 100

Travel 2007 2008 2006 100

The Small Business Blog

AUGUST 6, 2010

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

DECEMBER 28, 2009

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

JULY 30, 2010

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

JULY 30, 2010

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

DECEMBER 18, 2009

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

JULY 23, 2010

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

JULY 16, 2010

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

SEPTEMBER 9, 2009

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

NOVEMBER 28, 2009

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

NOVEMBER 20, 2009

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

JUNE 26, 2010

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article.

2007 100

2007 2008 2006 2010 100

The Small Business Blog

NOVEMBER 13, 2009

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article.

2006 100

2006 2007 2008 2009 100

The Small Business Blog

JUNE 18, 2010

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

NOVEMBER 6, 2009

Community for small business outsourcing and cost control. Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article.

2007 100

2007 2008 2006 2009 100