Measuring the Impact of Social Media

Customers Rock!

This post is part of the Social ROI Blog Carnival at Think Customers: the 1to1 Media blog. Visit the blog carnival post “ Calculating the ROI of Social Media ” to check out the full list of posts from numerous well-known social media thought leaders.

How to Prospect, Using Social Media

The Solopreneur Life

Social media is growing by leaps and bounds, but it can be difficult to get a handle on it, and how it can really impact your business. Certainly there are a number of reasons to be active in social media, but building new business is often more important to freelancers than other social media benefits, like branding and customer service. Using Social Media to Identify Prospects. Qualifying Prospects Using Social Media.

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The Zen of Social Media Marketing

The Small Business Blog

Effective Small Business Planning Strategy Planning your small business is the best way to avoid costly mistakes. Community for small business outsourcing and cost control. www.allround-invoice.com Recent Trackbacks uberVU - social comments : Social comments and analytics for this post.

On Using Excellent Customer Service To Reduce Churn

Dumb Little Man

They can even influence potential future customers as well. In an era where customer loyalty is hard to come by, it pays to offer the highest quality customer service experiences possible. After all, your business wouldn’t exist if not for happy and loyal customers.

2018 197

Social Media Basics for Bootstrap Businesses

The Small Business Blog

Effective Small Business Planning Strategy Planning your small business is the best way to avoid costly mistakes. Community for small business outsourcing and cost control. www.allround-invoice.com Recent Trackbacks uberVU - social comments : Social comments and analytics for this post.

Customer service and the impact of social media

Service Untitled

There is absolutely no getting away from social media. Even though these online global communities can be somewhat intimidating, many of the best are available at no cost and with amazingly easy access. So how does all of this fit into the ever broadening sea of customer service?

Are Social Media Websites The Next Collaboration Tools?

Small Business CEO

Social media has invaded modern life and anyone not on any of the big three platform is practically unknown. Although long overdue, businesses are finally embracing social media as the new platform to make them known. Are social media websites the next collaboration tools?

Social Media: Simply a Distraction, or an Actual Tool for Productivity?

Simple Productivity Blog

One of the most significant trends thus far in the 21st century is the emergence of social media. Even though the first social media site, SixDegrees, was created in 1997, it wasn’t until companies like MySpace, Facebook, and Twitter launched their portals that the phenomenon became a milestone of Internet communications. Social media has also become on of the biggest “time-suck” activities in the modern workplace. Social Media at Work.

A practical approach to dealing with customer service frustrations

Service Untitled

No doubt, it has been a tough week for customer service. Internal Revenue Service acting agency head, Steven T. Miller who is resigning from his post stated earlier this week: “I can say generally, we provided horrible customer service.

When businesses decide to neglect customer service

Service Untitled

Google, Facebook, and LinkedIn no longer maintain call centers claiming the costs are too high. Do these powerful organizations therefore view customer service as an operational cost rather than a marketing investment?

Customer-Obsessed Service

Customers Rock!

Social media has pushed customer service to the forefront for many organizations. Responses are often faster in social media than they are in traditional service channels, since social media makes everything extremely visible.

2012 240

Is customer service more about loyalty or preventing frustration?

Service Untitled

Since customer service is now getting more and more complicated because prices have become so competitive, does it also depend on a better defense or one of offense? ” The less an organization does, the less the cost.

Four Social Media Strategies Small Businesses Can Use to Beat.

Andrea Kalli

Now, thanks to social media, it is something that can really happen for small, efficient, and ultra-effective internet businesses. Rather than reaching out to potential customers through social media, they favor a mass media approach — banner ads, pop-ups, and email lists.

Good Customer Service Can Go A Long Way | THE SMALL BUSINESS BLOG

The Small Business Blog

Community for small business outsourcing and cost control. Effective Small Business Planning Strategy Planning your small business is the best way to avoid costly mistakes. www.allround-invoice.com Recent Trackbacks uberVU - social comments : Social comments and analytics for this post.

2010 141

Customer experience trends engraved in social media channels

Service Untitled

Paul Stockford, president of Saddletree Research, an organization that gauges industry change trends, notes that the changes of customer experience management will continue an upward movement in social channels. Powerful brands help customers make educated choices.

Customer service at “stake” at Morton’s Steakhouse?

Service Untitled

Peter Shankman is an author and frequent customer service blogger who has an impressive 100.000 Twitter followers, so the other day he used an experience to allegedly show how companies treat their good clients. Customer Satisfaction Customer Service Customer Service Experience

I’m telling my friends about the bad customer service

Service Untitled

At the time and day this poor service happens we are angry, and we vow the moment we get home we will get a letter out to the CEO of the company and reiterate the miserable events of either our last purchase or service. Good thing for social media and Twitter however, but will that solve all of the problems we can’t quite condense to 140 characters or less? So who do we tell about bad service? That my friends is what makes great customer service.

Customer service expectations for the medical community

Service Untitled

Customer service and expectations have changed the genre of urgent care as well as routine medical services. Frederick Newell, author of Loyalty.com says if you “save customers time, you’ll often beat the competition by lowering “time costs.&# Hasn’t the time element always been one of the biggest complaints of medical services? Here are my suggestions for any medical professional concerned about their customer service.

Cinch.fm Audio Service Shuts Down - Lessons We Can Learn on Customer Service & Not Counting on One Platform

Productive & Organized

  I was hit by the lack of customer service too, but we can certainly learn from this story; so that is what I'm going to share today. Provide Customer Service Even If The Service You Are Providing is No Cost.   The same holds true for Twitter, Facebook, LinkedIn and a myriad of other online social media tools that I use.    Today, third-party services are starting and stopping every day.  service.

2012 137

Small Business Checklist: Business Costing | THE SMALL BUSINESS BLOG

The Small Business Blog

Community for small business outsourcing and cost control. Effective Small Business Planning Strategy Planning your small business is the best way to avoid costly mistakes. www.allround-invoice.com Recent Trackbacks uberVU - social comments : Social comments and analytics for this post.

2007 212

Don’t expect customer service from your health insurance company

Service Untitled

California PPOs received low ratings for various quality measures – especially customer service according to a new report released by the state’s Department of Insurance. So why is customer satisfaction so incidental to health insurance companies?

Avoid costly mistakes by creating a better call center for customers

Service Untitled

Call centers can range from one or two people in a small office to thousands of customer service representatives in huge office complexes, but a customer’s view is set by their first impression or that first phone call needed for help.

2013 90

Small Business Failure – Reason: Fixed Cost | THE SMALL BUSINESS BLOG

The Small Business Blog

Effective Small Business Planning Strategy Planning your small business is the best way to avoid costly mistakes. Community for small business outsourcing and cost control. www.allround-invoice.com Recent Trackbacks uberVU - social comments : Social comments and analytics for this post.

2007 195

Q & A: What are successful cost-cutting solutions in small.

The Small Business Blog

Effective Small Business Planning Strategy Planning your small business is the best way to avoid costly mistakes. Community for small business outsourcing and cost control. www.allround-invoice.com Recent Trackbacks uberVU - social comments : Social comments and analytics for this post.

2007 202

Cost Cutting for Small Business – Payment Terms | THE SMALL.

The Small Business Blog

Effective Small Business Planning Strategy Planning your small business is the best way to avoid costly mistakes. Community for small business outsourcing and cost control. www.allround-invoice.com Recent Trackbacks uberVU - social comments : Social comments and analytics for this post.

2007 198

Cost Cutting for Small Business – Payment Terms | THE SMALL.

The Small Business Blog

Effective Small Business Planning Strategy Planning your small business is the best way to avoid costly mistakes. Community for small business outsourcing and cost control. www.allround-invoice.com Recent Trackbacks uberVU - social comments : Social comments and analytics for this post.

2007 182

Customer-Obsessed Service

Customers Rock!

I have been broadcasting my Customers Rock! The radio program is really an extension of this blog; you get to hear my voice as part of an hour-long conversation around the topics we all know and love here: customer experience, customer service, loyalty, marketing, and social media.

2010 190

Q & A: What does “Fixed Costs” mean and why should they be as low.

The Small Business Blog

Effective Small Business Planning Strategy Planning your small business is the best way to avoid costly mistakes. Community for small business outsourcing and cost control. www.allround-invoice.com Recent Trackbacks uberVU - social comments : Social comments and analytics for this post.

2007 202

WinWeb's Free Online Accounting Software Now With Cost Centre.

The Small Business Blog

Effective Small Business Planning Strategy Planning your small business is the best way to avoid costly mistakes. Community for small business outsourcing and cost control. www.allround-invoice.com Recent Trackbacks uberVU - social comments : Social comments and analytics for this post.

2007 130

The Potential Customer just Walked – How Much did it cost you.

Make or Break Moments

Posted by Deborah Chaddock Brown on January 7, 2010 under Connecting Moments , Customer Moments , making a difference | Read the First Comment What is the cost of a lost customer? I have often theorized the importance of building relationships with customers and now a recent survey puts dollars to the sense of that theory. I learned today from CustServ that the cost of lost customers equals 338.5 So what do customers value?

2010 130

The golden rules of customer loyalty

Service Untitled

It’s well recognized amongst all business owners that it cost more money to find new customers than to keep the customers we already have while trying to attract more clients to climb aboard our growing organizations. The ultimate satisfaction for customers is receiving the best product at a reasonable and competitive cost. We must strive to deliver all that we have promised on our websites, in our flyers, and on social media.

2013 63

Top 5 Sales Tips for Small Business

The Small Business Blog

Community for small business outsourcing and cost control. Effective Small Business Planning Strategy Planning your small business is the best way to avoid costly mistakes. www.allround-invoice.com Recent Trackbacks uberVU - social comments : Social comments and analytics for this post.

2010 186

A few lessons learned from new PayPal president David Marcus

Service Untitled

Of course, with corporate duties and other upper tier responsibilities, the waters of dealing directly with customers often are muddied, but it’s obvious executives still need to tune into what is going on for all levels of business. Overdraft covering shipping costs depleting fast.

2012 60

The top remedies to quell ‘customer rage’

Service Untitled

In the world of social media, where consumers publicly speak out against poor customer service, it has been estimated that U.S. businesses can lose $60 billion in future sales of goods and services.

2013 79

Google’s involvement in negative customer reviews

Service Untitled

It seems that bad customer service can benefit a business, and while companies scurry to hide their bad reviews and complaints from customers, others revel in the dishonesty. His mission statement echos, “if a customer costs him money, he tells them where to go.&#.

Getting what you pay for: How Amazon’s membership fee retains customer loyalty

Service Untitled

Amazon’s $20 increase for Prime members certainly drew a lot of derogatory hoopla this past week with social media and forums all buzzing with criticism about the 25% hike. And so all of that brings some ideas to promote customer loyalty in smaller businesses.

2014 68

Service with a snarl: What to look for and how to avoid it

Service Untitled

No doubt we have all been victims of bad customer service, and no doubt we have left companies and moved on to their competition because the experience, at least in our own eyes for the moment, had been intolerable. Of course, we all have those particularly heinous stories of sub par service and indignant insults, but fair is fair, and perhaps some of those “fly off the handle” experiences could have been handled better; both by the customer and the service person.

2013 57

Why Companies Choose to Use Twitter

Catch Friday

Companies get curious about the successes that other companies hav experienced with the use of social media and they want to try them out. Twitter is often one of the first social media they use along with Facebook because of the ease of signing up as well as the hype surrounding the two social media. So Twitter is definitely a good place to start when using social media in business. Tags: social media

Service Untitled» Blog Archive » Are you meeting your customers.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Are you meeting your customersservice expectations? If you are a company that claims to have superior customer service, people will come to you with the expectation of receiving top-notch service. Also, keep track of customer issues or problems.

2010 40

The Best 11 Marketing Automation Software to Boost Startup Branding

Dumb Little Man

Marketing, sales, financing, customer support, and other tasks are nearly impossible to handle without assistance. This software provides all-in-one inbound marketing tools, including a full platform of marketing, sales, customer service, and CRM.

2020 206

7 Things Not to Say As A Customer Support Agent

Dumb Little Man

Customer service is an integral part of any business or company. Having this in mind, it is imperative to make sure that your agents are always aware of the things not to say as a customer support agent. This must be the shoddiest way to respond to a customer’s grievance.

2019 156

Top Reasons Why You Should Find A Virtual Assistant Today For Your Business

Dumb Little Man

Plus, they can offer a range of services. Plus, you can choose from better options at lower costs. You Can Save On Your Operational Costs. There’s no need for you to spend on additional taxes, maintenance costs, and office space.

2019 231

Time for a Midmorning Gift to You

Make or Break Moments

But the budget just can’t handle the cost and my waistline can’t afford the calories. Some times we need to take a little break from serving customer’s needs and cater to our own!

Gifts 109