article thumbnail

Infographic: Improving Customer Service

The Small Business Blog

This excellent infographic from GetApp has some great ideas for any business wanting to improve their customer service. According to their figures, poor customer service costs $338.5 Business Infographics customer care Customer Service infographic' Billion annually.

article thumbnail

The Rise of Coworking and the Variable Cost Economy

Small Business Labs

Coworking turned a fixed cost (long term lease) into a variable cost (month to month membership).    We've long considered the shift to variable costs to be a key megatrend of the new economy. Because of this, a recent article by the CEO of the coworking chain Industrious grabbed our attention.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Good Customer Service Can Go A Long Way | THE SMALL BUSINESS BLOG

The Small Business Blog

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article.

article thumbnail

Your future growth is not about your prices, it’s about your customer service and your people

The Small Business Blog

Today, rather than me telling more stories of how and why that could work, I thought I’d share with you the content and insights of a presentation that I came across recently from Jo Causon, the CEO of the Institute of Customer Service , that she gave at a conference in November of this year. speed of service. Why is that?

article thumbnail

The Potential Customer just Walked – How Much did it cost you.

Make or Break Moments

Posted by Deborah Chaddock Brown on January 7, 2010 under Connecting Moments , Customer Moments , making a difference | Read the First Comment What is the cost of a lost customer? I have often theorized the importance of building relationships with customers and now a recent survey puts dollars to the sense of that theory.

article thumbnail

What Is the Best E-Commerce Platform?

Success

More importantly, they vary in terms of cost, learning curve and functionality. Customer discount codes for marketing campaigns, reliable inventory tracking and strong customer service are all part of the package. Every e-commerce platform mentioned in this article is reliable. Try Zyro for free.

article thumbnail

The Customer Isn’t Always Right But How Do You Know Where to Draw the Line?

Success

Another common scenario is the customer who suddenly balks at a cost or makes extra demands after the price is settled, says Ali Craig, a Phoenix area-based luxury branding expert. When and how to stand up to your clients depends on your ability to truly know who your customer is and where they’re coming from,” Craig says.

2014 253