article thumbnail

TikTok Is Here to Stay—Is Your Brand Ready?

Success

It’s even made headlines for the sheer number of people who log into the app to pick up career advice from professionals and various job consulting agencies, with many acing interviews and landing their dream jobs. But… it’s great for customer service and for live media.”. Bringing your Business to Social Media.

article thumbnail

Building customer loyalty for small businesses

The Small Business Blog

This can come down to the customer service you provide, from the moment they get in touch or walk through your shop door. Small businesses also usually go hand in hand with local business and local customers. You should also show that you like to hear your customers’ views.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Finding a real person when contacting customer service

Service Untitled

Mark Kotkin, director of Consumer Reports states people spend good money purchasing merchandise or signing up for services, and want someone to pay attention to them when they have a problem. Possibly Related Posts: What real estate sales has taught me about customer service My real estate partner, Erika Atkins and I work very.

article thumbnail

TSA suffers the slings and arrows of the worst customer service

Service Untitled

For as long as most of us can remember, the airlines industry has always scored the worst customer service marks on almost all surveys. A recent survey conducted by Consumer Travel Alliance revealed more than 50% of the participants rated the TSA as offering the worst customer service. photo credit: char1ie.

article thumbnail

Service Untitled» Blog Archive » Diapers.com uses customer service.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. with exceptional prices, 24 hour service, 7 days a week, overnight delivery and free shipping on “everything but the baby.&# com ready to run the race for a share of the huge baby market. .&# Louis market.

article thumbnail

Measuring the Impact of Social Media

Customers Rock!

However, the fact that social media is a web-based activity gives companies (especially those in the Business to Consumer space) the opportunity to measure actual product purchases coming from social media. Other costs are not quite as obvious. Dell is one of the most commonly cited examples of this from their Twitter Dell Outlet account.

article thumbnail

Take Assumptions Out of Customer Listening

Service Untitled

Guess what he authorized for purchase under that line item? Possibly Related Posts: Are you listening to your customers? New Jersey Transit, America’s third-largest public transit agency has introduced. The top ten retailers for best customer service The National Retail Foundation along with American Express listed the.