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Ep 227: David Karandish on Automation in the Workplace, Energy Management, and the Executive Assistant Partnership

LEADERASSISTANT.COM

He and his business partner Chris Sims started the parent company of Answers in 2006 and sold it to a private equity firm in 2014 for $960m. Prior to starting Capacity, David was the CEO of Answers Corp.

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Fairmont, St. Andrews

Practically Perfect PA

There are over 200 bedrooms, a fantastic spa and a few restaurants, making this without doubt a complex in more than name. Andrews lives up to the definition of an “experience” The customer service I received on my first stay and during this one was consistently pretty perfect. Andrews is American in size.

2014 100
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Practically Perfect PA Visits: The Hay Adams DC

Practically Perfect PA

The hotel has a well placed restaurant – The Lafayette , which has a lovely fine dining menu and is perfect for a client dinner or morning meeting. The location is fantastic as is the customer service and the hotel amenities. Advertised minimum rate per night $319 (January 2014). . Opinions are entirely our own.

Travel 100
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Swissôtel Métropole, Geneva

Practically Perfect PA

The hotel had invited me up to their new roof top terrace – the 5 lounge bar-restaurant – to sample their cocktails and new bar menu. Quite simply breakfast at the Swissôtel Métropole was some of the worst customer service I have ever experienced. Advertised minimum rate per night is 425 CHF (October 2014).

Expenses 100
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The Talbott Hotel, Chicago

Practically Perfect PA

Now that is customer service! The hotel is right in the centre of the Gold Coast which means that the city’s best restaurants are a short walk away (not to mention the most amazing shops). Advertised minimum rate is $139 per person (March 2014). The dining options for guests at The Talbott are vast.

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Getting what you pay for: How Amazon’s membership fee retains customer loyalty

Service Untitled

The annual rate will be $99 when your membership renews on August 1, 2014. Amazon has promised access to their digital library also, but I haven’t read where my customer service is going to increase with the higher dues, but I’m still going to renew my subscription.

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3 Tricks to Scoring That Sale

Success

The product, service or solution you’re selling improves the performance of a customer’s company as a whole but makes tasks more difficult for some stakeholders. It might lack the budget for training customer service reps to use the new software. This article was published in August 2014 and has been updated.