The Small Business Blog

JUNE 4, 2013

Business Advice Business Marketing Customer Service Marketing/PR business advice customer care Facebook small business tips Social media for business'

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Success

MARCH 13, 2022

You need real connections to develop lasting relationships with your customers. Start by learning about them via LinkedIn , Google, Facebook and even the customers’ own webpages; you’ll arm yourself with their photographs, knowledge of their businesses, circles, hobbies, favorite music and special interests. Do your homework.

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Stephanie LH Calahan

AUGUST 20, 2012

  I was hit by the lack of customer service too, but we can certainly learn from this story; so that is what I'm going to share today. Facebook [link]. Provide Customer Service Even If The Service You Are Providing is No Cost.   Date: August 17, 2012 6:10:29 PM CDT Subject: Cinch.FM

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Service Untitled

APRIL 11, 2012

.” It seems a popular wire service 1-800-Flowers failed to deliver bouquets for many customers creating a plethora of Twitter and Facebook complaints with the fervor of an inevitable doom. Only a few dissatisfied customers ever received an answer on that ominous February 14th.

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Service Untitled

APRIL 10, 2012

.” It seems a popular wire service 1-800-Flowers failed to deliver bouquets for many customers creating a plethora of Twitter and Facebook complaints with the fervor of an inevitable doom. Only a few dissatisfied customers ever received an answer on that ominous February 14th.

Customer Service 40

Customer Service 2012 Gifts Holidays 40

Customers Rock!

JANUARY 24, 2012

As we move into 2012, I fully believe this will be the year that executives begin asking the difficult questions to their social media teams, including what kind of returns they are getting on their social media investment. They believe that it is there, and they keep looking for it even though it eludes them.

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Customers Rock!

JANUARY 10, 2012

However, I strongly feel one of the most effective uses of social media is to build and deepen relationships with customers – be they consumers, clients, donors, or constituents. I predict this will be a big focus for social media in 2012. Making a Difference in 2012. How can this be effectively done? No, really.

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