Virtual Moxie
MARCH 12, 2012
If you’ve been reading VMoxie for any length of time, you probably know that at the end of 2010, after 13 years, we stopped training VAs. Our Virtual Training Program was still super solid, but with the economy tanking, our revenue model and our delivery model no longer made sense for us in a way that would allow us to continue.
Service Untitled
JANUARY 3, 2011
When I first graduated from college, and of course I was poor, I purchased what to me was a very expensive white shirt with navy blue trim from Macy’s. Unfortunately, Macy’s customer service was rude and even argued with me telling me that the store never carried the brand, and I could not have purchased it from their store.
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Service Untitled
JUNE 5, 2012
It’s true that not every company can employ the 24/7 quality phone service of a corporation like American Express, but customers look for the least amount of work they have to do in order to be the happiest with their purchases. In 2011, over 72.6 In 2011, over 72.6
Service Untitled
JANUARY 31, 2012
million of these in the fourth quarter of 2011. It’s a company’s duty to have a cohesive and efficient team who are properly trained when an unresolved issue presents. Before I leave my house in the morning, I grab my car keys, purse and of course, my smartphone. AT&T sold 9.4 photo credit: Symic.
Men With Pens
JUNE 24, 2012
The reason that this feels icky is that many of us are not trained salespeople. Consumers now use the internet for three things: to research, to purchase, and to socialize. But the research and purchase aspects are a goldmine: the key is adapting old-school techniques and applying them to these new aspects of consumer behaviour.
Service Untitled
FEBRUARY 6, 2013
If all goes well during a purchase or service, chances are the tweets, emails, and text message applications so readily available have helped to engage our customers with loyalty programs, discounts, rewards, and product information. Customer service is an ongoing project of education, training, and hiring the best people for the job.
Service Untitled
NOVEMBER 7, 2011
The new site will provide the company with more flexibility to train workers and take care of customers. In my own experience, my son just purchased a Kindle for my birthday recently, and not more than two-weeks later, the Kindle Fire was announced. The 2011 Temkin Experience Ratings surveyed 6,000 different consumers from.
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