Make or Break Moments

AUGUST 7, 2010

I first learned about Treasure your Customer Day from Entrepreneur magazine in 2006. Rewarding customers means more than quirky holiday discounts and thank-you cards. Rewarding customers means more than quirky holiday discounts and thank-you cards. But it certainly didn’t start there. You are truly a treasure in my life!

Customer Service 100

Customer Service 2005 2009 2008 100

Office Dynamics

NOVEMBER 9, 2010

It’s not even too early to begin dreaming about what we want to accomplish next year beyond the holiday season so quickly approaching. When we take time to celebrate our successes (and take time to reflect on learning from mistakes!) we meld our wisdom and experiential learning firmly into our way of working and being.

Holidays 100

Holidays Administrative Professionals Networking Mentoring 100

Office Dynamics

NOVEMBER 9, 2010

It’s not even too early to begin dreaming about what we want to accomplish next year beyond the holiday season so quickly approaching. When we take time to celebrate our successes (and take time to reflect on learning from mistakes!) we meld our wisdom and experiential learning firmly into our way of working and being.

Holidays 100

Holidays Administrative Professionals Networking Mentoring 100

Men With Pens

SEPTEMBER 19, 2010

If you’re like many of us, you send out an end-of-year letter with your Christmas holiday cards. Take a page from her book and visit www.my168hours.com (just click the clock to read her blog) to learn more tips and tricks. 168 Hours: Why You Should be Writing Your Holiday Letter Today Another rockin' post from the Men With Pens!

Holidays 40

Holidays 2006 Equipment Gifts 40

Customers Rock!

DECEMBER 6, 2010

Social media has brought the customer experience more in-focus than ever before, and this became very apparent during the start of the 2010 holiday shopping season on Black Friday and Cyber Monday. Consumers made their lists of who had the best deals, based on what they learned on Twitter and other sites.

Social Media 100

Social Media Holidays Twitter Purchasing 100

Laughing all the Way to Work

JULY 1, 2010

© Copyright Patricia Robb 2010 2 July, 2010 We dont know what we dont know We really dont know what we dont know do we? I have been on some interactive sites where assistants ask questions and get answers and I learn from them as I have some of the same questions. Lunch n learns are also a good way to learn from each other.

Time Zones 100

Time Zones IAAP 2010 International 100

Ian's Messy Desk

JULY 6, 2010

Home About Contact Me Links Sitemap 20 Tips for Better Time Management Posted by Ian McKenzie Written on July 6, 2010 If youre new here, you may want to subscribe to my RSS feed. Three of my favourites: 6 – Learn to say “No”. I think that (1) make a daily plan and (6) learn to say “No&# are two that stand out.

Management 100

Management Ergonomics Health 2010 100

Laughing all the Way to Work

FEBRUARY 7, 2010

© Copyright Patricia Robb 2010 7 February, 2010 When your voicemail goes awry. Yes, I did mean "awry" and not "array" thanks for pointing that out and glad you are paying attention :) Patricia February 13, 2010 Louis said. But, as I learned the hard way it doesn't work on all systems.

Time Zones 100

Time Zones IAAP 2010 Meeting Minutes 100

Office Dynamics

JANUARY 30, 2011

One of the many very valuable lessons I learned at the 2010 Annual Conference for Administrative Excellence concerned “personal branding” as taught by Joan Burge in one of the general sessions. What Does Your “Brand” Advertise? By Nancy Fraze for Joan Burge. It’s not a matter of “if we advertise” it is “what we advertise.”

Cubicle 100

Cubicle Holidays 2010 Forms 100

Office Dynamics

JANUARY 30, 2011

One of the many very valuable lessons I learned at the 2010 Annual Conference for Administrative Excellence concerned “personal branding” as taught by Joan Burge in one of the general sessions. What Does Your “Brand” Advertise? By Nancy Fraze for Joan Burge. It’s not a matter of “if we advertise” it is “what we advertise.”

Cubicle 100

Cubicle Holidays 2010 Forms 100

Laughing all the Way to Work

APRIL 5, 2010

© Copyright Patricia Robb 2010 5 April, 2010 When your boss arranges meetings behind your back. April 09, 2010 Jakob said. I cultivate the art of disappearance and unreachability on such occasions :-) JK May 10, 2010 kinoshi said. 5, 2010 at 12 p.m. Lets enjoy our day together.© Excellent material!

Time Zones 100

Time Zones IAAP 2010 International 100

Stephanie LH Calahan

NOVEMBER 14, 2011

AboutOne hosted its first charity Twitter party in 2010. You can go to [link] to learn more and sign up! Along with its partners and featured charities, AboutOne hopes to make a difference in the lives of others this holiday season.   Go to [link] to learn more and sign up!

Twitter 100

Twitter Agenda Mentoring Holidays 100

Laughing all the Way to Work

JULY 9, 2010

© Copyright Patricia Robb 2010 9 July, 2010 Taking stock Whenever I finish a project I always ask myself, or get together with those who assisted me, and ask the question, "What went well and what could have gone better?" Now I am on holidays and preparing for a big move to a new home. 5, 2010 at 12 p.m.

Time Zones 100

Time Zones IAAP Holidays International 100

Laughing all the Way to Work

FEBRUARY 28, 2010

© Copyright Patricia Robb 2010 28 February, 2010 We did it Canada! Posted by Patricia Robb at 7:43 PM Labels: Administrative Assistant , gold medal , hockey , Olympics , professional assistant , Vancouver 2010 Reactions: 2comments: Foley-In-Charge said. March 01, 2010 Chrissy said. 5, 2010 at 12 p.m.

Time Zones 100

Time Zones IAAP 2010 International 100

Ian's Messy Desk

APRIL 23, 2010

Home About Contact Me Links Sitemap How to Improve Your Public Speaking Posted by Ian McKenzie Written on April 23, 2010 If youre new here, you may want to subscribe to my RSS feed. The lessons learned there, and built upon over time, have proved to be the most useful of my school days. Thanks for visiting!

2010 100

2010 Ergonomics Health Gifts 100

Laughing all the Way to Work

FEBRUARY 27, 2010

© Copyright Patricia Robb 2010 27 February, 2010 Wheres the remote thingy for the PowerPoint? Patty March 01, 2010 Patricia Robb said. March 01, 2010 Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept. 5, 2010 at 12 p.m. Lets enjoy our day together.©

PowerPoint 100

PowerPoint Time Zones IAAP 2010 100

Ian's Messy Desk

AUGUST 2, 2010

Home About Contact Me Links Sitemap How to be an Effective Mentor Posted by Ian McKenzie Written on August 2, 2010 If youre new here, you may want to subscribe to my RSS feed. Mentoring can be one of the most effective means of teaching: inviting someone to learn from the example of another with more experience. Thanks for visiting!

Mentoring 100

Mentoring Ergonomics Health Holidays 100

Ian's Messy Desk

AUGUST 4, 2010

Home About Contact Me Links Sitemap Increase Productivity Posted by Ian McKenzie Written on August 4, 2010 If youre new here, you may want to subscribe to my RSS feed. Start learning Self-directed learning is the method used when a learner controls the objectives and means of learning. Thanks for visiting!

Telecommuting 100

Telecommuting Ergonomics Health 2006 100

Laughing all the Way to Work

JANUARY 10, 2010

© Copyright Patricia Robb 2010 10 January, 2010 Introducing The Administrative Bloopers Blog I started a new blog called The Administrative Bloopers Blog When you have a moment come and visit me over there. 5, 2010 at 12 p.m. I finally had a chance to sit down and read your book over the holiday. Excellent material!

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Ian's Messy Desk

JULY 16, 2010

Home About Contact Me Links Sitemap 10 Tips for a Killer Presentation Posted by Ian McKenzie Written on July 16, 2010 If youre new here, you may want to subscribe to my RSS feed. I learned this from Guy Kawasaki and if you ever hear any of his speeches you’ll understand why. Learn to tell stories. Thanks for visiting!

PowerPoint 100

PowerPoint Google Docs Ergonomics Health 100

Office Organization Success

SEPTEMBER 14, 2010

For example, especially around the Thanksgiving and Christmas holidays, don’t schedule in any teleclasses or other trainings; allow for that time away. For example this past summer instead of producing my regular weekly ezine I created a ‘Summer Special’ which provided several different learning opportunities for my subscribers.

Holidays 100

Holidays Calendars Training Email 100

Laughing all the Way to Work

DECEMBER 28, 2009

© Copyright Patricia Robb 2010 28 December, 2009 Now that is dedication.Executive Assistant donates kidney to her boss My assistant sent me a link to a story about an Executive Assistant in British Columbia, Canada, who gave the gift of life by donating a kidney to her boss. 5, 2010 at 12 p.m. Lets enjoy our day together.©

Time Zones 100

Time Zones IAAP Gifts Meeting Minutes 100

Laughing all the Way to Work

JANUARY 23, 2010

© Copyright Patricia Robb 2010 23 January, 2010 I gave at the office Years ago when I was a child, I would canvass door to door with my sister for a charity for cancer research. January 25, 2010 Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept. 5, 2010 at 12 p.m.

Time Zones 100

Time Zones IAAP AT&T 2010 100

Ian's Messy Desk

MAY 14, 2010

Home About Contact Me Links Sitemap 10 Tips for Being a Good Neighbour at Work Posted by Ian McKenzie Written on May 14, 2010 If youre new here, you may want to subscribe to my RSS feed. Learn to discuss. Learn to disagree without being disagreeable. Or, if you prefer, you can subscribe to my blog posts by e-mail.

Gossip 100

Gossip Ergonomics Health 2010 100

Laughing all the Way to Work

DECEMBER 31, 2009

© Copyright Patricia Robb 2010 31 December, 2009 Office Confidential: Just for fun to start your New Year off with a laugh These are excerpts from a presentation I gave to my local International Association of Administrative Professionals (IAAP) Chapter dinner meeting. January 06, 2010 Helene Sinclairsaid. 5, 2010 at 12 p.m.

Time Zones 100

Time Zones 2010 IAAP International 100

Laughing all the Way to Work

OCTOBER 31, 2009

© Copyright Patricia Robb 2010 31 October, 2009 A twelve step program to survive as an Admin My grandson has started walking. I know the newness of it all will be gone soon and it will just be a normal thing that he is a little walker, but for now it is cute to see him learn this new skill. 5, 2010 at 12 p.m.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

MARCH 20, 2010

© Copyright Patricia Robb 2010 20 March, 2010 Admin Buddies I like to have someone at work that I can buddy with. 5, 2010 at 12 p.m. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style! Excellent material!

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

AUGUST 1, 2010

© Copyright Patricia Robb 2010 1 August, 2010 Oh where or where is my password? August 02, 2010 Anonymoussaid. August 02, 2010 Patricia Robb said. August 02, 2010 Jodith said. August 03, 2010 Jolene said. August 05, 2010 Patricia Robb said. August 05, 2010 Patricia Robb said. Works so far!

Time Zones 100

Time Zones 2010 IAAP Filing 100

Laughing all the Way to Work

JUNE 4, 2010

© Copyright Patricia Robb 2010 5 June, 2010 Playing nice in the sandbox When I was younger I had a bicycle with a chain that would skip a link after about ten pedals and then it would fall off. June 08, 2010 Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

MAY 31, 2009

© Copyright Patricia Robb 2010 31 May, 2009 Go with your gut feeling! Lesson learned and will now put me on high gut alert. 5, 2010 at 12 p.m. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style!

Time Zones 100

Time Zones IAAP Meeting Minutes Administrative Professionals 100

Laughing all the Way to Work

FEBRUARY 13, 2010

© Copyright Patricia Robb 2010 13 February, 2010 Dealing in real time. 5, 2010 at 12 p.m. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style! Holidays Humour "A cheerful heart is good like medicine."

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

MAY 9, 2010

© Copyright Patricia Robb 2010 9 May, 2010 Building Relationships one Assistant at a Time Assistants are in contact with other assistants on a daily basis. May 21, 2010 Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept. 5, 2010 at 12 p.m. Excellent material!

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

JANUARY 10, 2010

© Copyright Patricia Robb 2010 10 January, 2010 What ever happened to the "us" in Service? January 11, 2010 Anonymoussaid. January 11, 2010 Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept. 5, 2010 at 12 p.m. Lets enjoy our day together.©

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

JANUARY 15, 2010

© Copyright Patricia Robb 2010 16 January, 2010 Calendar "ah ha" I was participating in a Harvard sponsored webinar with my boss the other day. January 16, 2010 Patricia said. January 16, 2010 Foley-In-Charge said. January 18, 2010 Patricia Robb said. 5, 2010 at 12 p.m. Lets enjoy our day together.©

Calendars 100

Calendars IAAP Time Zones 2010 100

Laughing all the Way to Work

JULY 16, 2010

© Copyright Patricia Robb 2010 16 July, 2010 Guest Blog by Alexis Bonari: 10 Easy Ways to Check and Maximize Time Management Photo from Flickr: Public Domain It’s not always about giving the boss her money’s worth – sometimes, it just feels great to know that work time is being managed well. 5, 2010 at 12 p.m.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

MAY 1, 2009

© Copyright Patricia Robb 2010 1 May, 2009 When taking initiative isnt the best thing. If you are a new hire, take the time to learn and ask questions. The first months on the job are a learning and growing experience. Take advantage of this time to learn as much as you can and ask, ask, ask. 5, 2010 at 12 p.m.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Ian's Messy Desk

OCTOBER 11, 2010

Home About Contact Me Links Sitemap 8 Steps Toward a More Satisfying Life Posted by Ian McKenzie Written on October 11, 2010 If youre new here, you may want to subscribe to my RSS feed. Learn to forgive. Comment by Brian Oates on October 13, 2010 @ 8:01 am Great list! Thanks for visiting! Being grateful is good for the soul.

Mentoring 100

Mentoring 2010 Health Ergonomics 100