Service Untitled

AUGUST 31, 2009

One thing I noticed after I ordered something I didn’t actually need was that Amazon has what is probably the simplest return process I’ve ever seen from any online company. Here’s the said process as I experienced it: Login to Amazon. Locate the order that contains the item you want to return.

USPS 40

USPS Customer Service Etiquette 2006 40

Service Untitled

APRIL 2, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Track Contact Volume Douglas April 02, 2009 Behind the Scenes , Customer Service No Comments How carefully do you track contact volume? A lot of companies don’t really track contact volume objectively.

Customer Service 40

Customer Service Etiquette 2006 2009 40

Professional Assistant Blog

FEBRUARY 20, 2008

Here are Some Good-Sense E-mail Etiquette Tips E-mail Salutations: Although e-mail is less formal than writing a letter it is still polite to open with a greeting. With the increasing use of e-mail as the first choice for business correspondence it opens a whole new world of dos and donts for the assistant.

2008 100

2008 2007 Cubicle Fax 100

Service Untitled

FEBRUARY 17, 2009

Douglas February 18, 2009 Behind the Scenes , Customer Service Experience 1 Comment I am a big advocate of making things simple and I’m a strong believer in the idea that simplicity leads to consistency. Ask yourself these questions: What processes at your company could you make easier? No related posts to display.

Customer Service 40

Customer Service 2008 Etiquette 2006 40

Laughing all the Way to Work

APRIL 27, 2009

© Copyright Patricia Robb 2010 27 April, 2009 New Hire Overload I remember starting a new job at a law firm and on my first day I was handed a 3-inch white binder and told to read it. Patty Buckner April 28, 2009 Anonymoussaid. May 04, 2009 Peachon said. Lets enjoy our day together.© Thanks for a great article.

Time Zones 100

Time Zones IAAP 2009 Administrative Professionals 100

Professional Assistant Blog

JULY 22, 2008

Tip: Before creating the rule you need to put the e-mail addresses of your feeds (or whatever you want to create a rule for) in your contact list and open a sub-folder that you want things like this to go to in order to complete the process above. Subscribe to The Professional Assistant feeds or get posts e-mailed directly to you today.

2008 100

2008 2007 Cubicle Google Docs 100

Service Untitled

OCTOBER 25, 2010

A recent Nielsen survey states that the primary online communication of today is Twitter; its unique visitors have increased 1,382 percent since 2009. It helped companies maintain and improve customer relationships and hone in on the most successful and promising target audiences.

Social Media 40

Social Media Customer Service Etiquette 2010 40

Service Untitled

JUNE 4, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Call Your Competitors Douglas June 04, 2009 Behind the Scenes , Customer Service , Exercises/Resources 1 Comment Here is something you can do to make your company more competitive in about 10 minutes. Call your competitors and test their service.

Customer Service 40

Customer Service Etiquette 2006 2009 40

Laughing all the Way to Work

JANUARY 13, 2009

© Copyright Patricia Robb 2010 13 January, 2009 Is it that time of the year already? Thanks for the help Maura January 13, 2009 Patricia Robb said. January 13, 2009 Anonymoussaid. January 19, 2009 Patricia Robb said. ▼ 2009 (58) ► December (5) Office Confidential: Just for fun to start your Ne.

Time Zones 100

Time Zones IAAP 2009 International 100

Service Untitled

JULY 15, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Improving a Department in 4 Steps Douglas July 15, 2009 Customer Service , Exercises/Resources 2 Comments Over the last week or so, I have been working with a company on improving the service experience within a small department of theirs. No related posts to display.

Customer Service 40

Customer Service Agenda Etiquette 2006 40

Service Untitled

SEPTEMBER 15, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer Service Pet Peeves Douglas September 15, 2009 Angry Customers , Customer Service Experience 2 Comments I came across this post recently, which lists some of the more prominent customer service pet peeves submitted by the blog’s readers.

Customer Service 40

Customer Service Verizon Staples Phones 40

Laughing all the Way to Work

JULY 26, 2009

© Copyright Patricia Robb 2010 26 July, 2009 Frustration Busters! It worked and through explaining the process to her I added a column at the end of the table in Word by tabbing over, which automatically creates a new row. July 30, 2009 Anonymoussaid. July 31, 2009 Patricia Robb said. Lets enjoy our day together.©

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

OCTOBER 31, 2009

.© Copyright Patricia Robb 2010 31 October, 2009 A twelve step program to survive as an Admin My grandson has started walking. He takes about 12 steps, squats and rejoices in his accomplishment, then he gets up and walks another 12 steps and squats again to repeat the process. He has a unique way of walking.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

MARCH 15, 2009

© Copyright Patricia Robb 2010 15 March, 2009 When you need it later: The Bring-Forward System My boss likes me to keep him organized and the way I do that is to have a system to bring forward items, which I then bring to his attention when he needs to see it. March 16, 2009 Patricia Robb said. Lets enjoy our day together.©

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Service Untitled

MARCH 24, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives The Disney Experience Douglas March 24, 2009 Customer Service , Little Things, Big Differences , Specific Companies 1 Comment Last week I blogged about how I would be going to Disney for a day. Disney has perfected crowd control.

Customer Service 40

Customer Service Etiquette 2006 Holidays 40

Laughing all the Way to Work

NOVEMBER 8, 2009

© Copyright Patricia Robb 2010 8 November, 2009 Preparing your boss for meetings away from the office or at home I had a good tip from my boss that I have used to help me prepare him for meetings whether they are away or at home. Once you have those details you can start the scheduling process to find a convenient time for everyone.

Time Zones 100

Time Zones IAAP International Calendars 100

Laughing all the Way to Work

MAY 9, 2010

If I hear from the assistant I know I am going to get answers and the process of setting up a meeting will go smoothly, but should I try to develop a working relationship with them? ► 2009 (58) ► December (5) Office Confidential: Just for fun to start your Ne. Now that is dedication.Executive Assistant donat.

Time Zones 100

Time Zones IAAP 2010 International 100

Job Advice Blog

AUGUST 11, 2010

Anyone who tells themselves that foregoing a fundamental rule of etiquette doesn’t matter, not only taints themselves in the mind of the interviewer, but misses two additional opportunities to sell. But make that decision yours and withdraw from the process instead of letting the decision be made for you.

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Etiquette 2009 Resume Interviewing 100

Service Untitled

APRIL 16, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Minimum Service Charges Douglas April 16, 2009 Customer Satisfaction 6 Comments I was going to hire a company today to do something fairly simple that would have cost about $45 (that was the advertised price). That could be the thought process in this case.

Customer Service 40

Customer Service AT&T Policies Expenses 40

Make or Break Moments

FEBRUARY 1, 2010

Both of us were preoccupied with other tasks and wanted to complete the sales process so we could check it off our to-do list. One of the most important elements in the sales process is establishing and building rapport with your prospect or client. When you have rapport, the sales process moves forward easily.

Customer Service 100

Customer Service 2010 2009 2008 100

Laughing all the Way to Work

MAY 24, 2009

© Copyright Patricia Robb 2010 24 May, 2009 Word and Outlook 2007 tips I use Word 2007 at my new job and have never really had a chance to go through it to find the quick tips and how-tos that I had in Word 2003. I find it really slows down the process and I have the Check Grammar While You Type on so feel that is enough.

2007 100

2007 Time Zones IAAP 2003 100

Success

SEPTEMBER 6, 2022

Over time, failures dash our self-confidence , etiquette dictates our behavior, and it becomes more difficult for adults to be completely open and honest about what they think. These companies continue to get a lot of their next-generation ideas and products from that very process,” he says. “This is a real strength.”

2008 264

2008 Google 2005 Learning 264