Make or Break Moments

JULY 5, 2010

The customer said “yes, I wasn’t so sure I liked those either.&# The employee’s answer was classic: “Oh I agree but my boss told me to push those two styles because they are priced well.&# The employee didn’t realize the impact of her words but the customer and my Mom sure did.

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Agenda Customer Service 2009 2008 100

Make or Break Moments

JUNE 15, 2010

The main article is entitled How to Avoid Price Objections , but really covers several sales techniques. Price may be the objection voiced by prospects, but the real obstacle may well be your own rigidity. Today I received the monthly newsletter from the local Sandler Sales franchise: The Ruby Group. Number Four caught my eye: 4.

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Make or Break Moments

MARCH 15, 2010

We provided a great service at a good price-the best in out industry. Our service cost us more to provide and soon fewer people could afford it. ’s new book Peaks and Valleys. ’s new book Peaks and Valleys. Then our costs rose and the economy took a turn for the worse.

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Make or Break Moments

JANUARY 20, 2010

Each time we loose a customer we have to access the situation. Was it price? As the economy takes its good old time recovering, the trickle down effect of lower revenues is hitting some of the smaller companies and as such, companies are cutting back some of their vendor/freelance relationships. Was it attitude?

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Make or Break Moments

JANUARY 26, 2010

So look at your customer service policies. Or have you positioned yourself like Nordstroms and created policies around the 90% of your customers who just want a good quality product/service at an affordable price? Imagine a world where companies created a culture around the many. The Pareto Principle !

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Customer Service 2009 2008 Policies 100

Make or Break Moments

FEBRUARY 16, 2010

They partner with the teachers in our school system and have all of the books at great prices. “Mom, did I tell you I need to bring a copy of Treasure Island to school tomorrow? “Mom, did I tell you I need to bring a copy of Treasure Island to school tomorrow? .&# And EVERY SINGLE TIME The Learned Owl has been there for me.

Learning 100

Learning Customer Service 2009 2008 100

Make or Break Moments

JULY 19, 2010

Most cover letters stated that English was their first language or that they had experience with transcribing English Some listed their experience in audio transcription I narrowed it down to a few – prices ranging from just under $4/hour to $16/hour. I started to look at their test scores.

Cover Letter 100

Cover Letter Customer Service 2010 2009 100

Service Untitled

MARCH 4, 2009

Service Untitled The blog about customer service and the customer service experience. What interested me was how the importance of customer service varied in different industries. What have you noticed about service in countries besides the United States? Both factors are probably at play here.

Customer Service 40

Customer Service Etiquette 2006 AT&T 40

Make or Break Moments

FEBRUARY 15, 2010

The scope of the project creeped and creeped until he wanted four times what we’d originally talked about for the original price. A small business with a limited budget and big ideas. This was my fault. I didn’t set boundaries. I didn’t fully explain the value of the original project.

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Make or Break Moments

MARCH 21, 2010

Smith Tamera Kremer Iqbal Mohammed Brendan Tripp Adelino de Almeida Jacob Morgan Casey Hibbard Andy Hunter Julian Cole Debra Helwig Anjali Ramachandran Jye Smith Drew McLellan Craig Wilson Karin Hermans Emily Reed David Petherick Katie Harris Gavin Heaton Dennis Price Mark Levy George Jenkins Doug Mitchell Mark W.

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Social Media 2009 Customer Service 2010 100

Office Dynamics

OCTOBER 15, 2014

What example am I setting for our teenage daughter about pursuing dreams at a fairly expensive price? Simple Abundance: A Daybook of Comfort and Joy by Sarah Ban Breathnach (2009). Grand Central Publishing; Reissue edition (September 9, 2009). To me the message was, Pay Attention! What kind of life do I want to lead?

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Administrative Professionals IAAP 2009 Social Media 100

Service Untitled

DECEMBER 12, 2011

He also reminded me of a post he wrote about the Charlotte airport in 2009. Currency exchange booths and clothing stores are all in one area to encourage and stimulate competition for both merchandise and prices. My son flies through Detroit regularly and agreed that it was one of the nicer airports in the US.

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Customer Service Clothes Travel International 40

The Small Business Blog

JUNE 10, 2009

WinWeb’s One-Stop-Shop Business Services For Freelancers, Home Business & Small Office. These services will be available in the following regions, the UK, Ireland, United States, Canada, Australia and New Zealand, but may vary from region to region. Hika Said on November 23rd, 2009 at 5:47 am nice article.

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The Small Business Blog

APRIL 18, 2010

Offer a small or scaled-down version of your product at a lower price. Combine several products or services to create a premium service that can be sold at a premium price. Don’t forget about your existing customers – offer them great deals and incentives to stay with you. Digg Furl Netscape Yahoo!

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The Small Business Blog

JUNE 20, 2010

Showing solidarity (within reason) during this economic downturn will help to build customer relationship. There are many who increase prices because of less business and then go out of business because the competition is lowering prices. Thank you for your great comment. Digg Furl Netscape Yahoo!

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The Small Business Blog

NOVEMBER 17, 2009

by Stefan Töpfer on Nov 17, 2009 On my blog I often talk about not spending money, bootstrapping and cash-flow planning. If the supplier knows you are ready to buy for the right price they will cut you a deal. VB, Stefan Matt Hymes Said on November 19th, 2009 at 10:22 pm How far would you recommend taking this advice though?

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The Small Business Blog

MAY 14, 2010

Dwayne Casey Said on May 16th, 2010 at 11:20 pm I like the price breakdown about how the service compares in reference to a minimum wage employee, makes great sense. You can leave a response , or trackback from your own site. Funny my company name is Superstar Solutions. Digg Furl Netscape Yahoo!

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The Small Business Blog

FEBRUARY 2, 2010

Don’t give up on your bottom 80% The rule of thumb has generally been that top 20% of your customers generate 80% of your revenues. However, due the slump, don’t give up on your bottom 80% of your customers. Your best clients for 2010 might not have spent anything in 2009. Figure out what you can do to help them get there.

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The Small Business Blog

FEBRUARY 12, 2008

By charging by the hour you are creating so many barriers to doing business that your chances of securing the order is very small, if you are competing with someone who offers fixed pricing you have virtually no chance of getting the order. And they do work on fixed price basis in most instances. I would be keen to know.

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The Small Business Blog

FEBRUARY 7, 2008

New predatory pricing laws no silver bullet for small business : New laws to make it cheaper and easier for small business to defend themselves against predatory pricing won’t provide a quick-fix for business bullying, experts and business groups say. Digg Furl Netscape Yahoo!

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The Small Business Blog

JUNE 29, 2010

If your business has an inventory make sure you source the best suppliers at the right price, and don’t be afraid to haggle ! In this economy, every price is negotiable. Shop around : Make sure you are getting the best deals from all you suppliers- right down to your electricity, broadband and gas bills. Digg Furl Netscape Yahoo!

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The Small Business Blog

MARCH 20, 2008

Carlton Nicholson is offering to make your hatchback car into something special, at a price of cause. Emmanual Opanuga is opening a shoe store chain , focusing on customer care while understanding the price pressures in this business. Quality, customer service and a niche market, what could possibly go wrong.

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The Small Business Blog

JANUARY 25, 2010

I frequently find that the most difficult of these for many is determining the demand and the “price point&# for their product/service. &# Ron Ratliff Said on January 26th, 2010 at 12:51 pm Excellent set of questions for the owners of SME’s…particularly at a time when most are tempted to focus on fighting fires.

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The Small Business Blog

AUGUST 24, 2007

Cost Cutting for Small Business – Payment Terms by Stefan Töpfer on Aug 24, 2007 There are two ways to get better payment terms from your suppliers – make sure you know what the pricing is and negotiate the payment terms last, without warning. You can leave a response , or trackback from your own site. Can you help.

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The Small Business Blog

AUGUST 24, 2007

Cost Cutting for Small Business – Payment Terms by Stefan Töpfer on Aug 24, 2007 There are two ways to get better payment terms from your suppliers – make sure you know what the pricing is and negotiate the payment terms last, without warning. You can leave a response , or trackback from your own site. Can you help.

2007 100

2007 Suppliers 2008 2009 100

Service Untitled

SEPTEMBER 29, 2011

With their introduction of better looking cars such as the Santa Fe, Tuscon and Genesis, people started paying attention to the styles now comparable to their competitors, but still offering better prices. Then came the customer service; a ten-year warranty or 100,000 miles. There was more. ” ($1.3

Customer Service 40

Customer Service Restaurants AT&T Holidays 40

The Small Business Blog

NOVEMBER 13, 2007

But remember you are working with small business and start-up business, like SOHO-, SME, SMB-, Micro-, Lifestyle-, Home-, DIY-, Hobby-, Boomer- or Personal business, like professional, contractors, freelancer, self-employed, sole-trader and virtual assistants , you need to keep the price low for them.

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The Small Business Blog

MAY 8, 2006

fixed prices for compliance work as part of the selection criteria. Jason Holden Said on February 6th, 2009 at 11:31 am As you sign everything you are personally responsible, unless it can be proved the accountant was negligent. You can leave a response , or trackback from your own site. third party references 2.

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The Small Business Blog

APRIL 1, 2008

Business environment and set-up cost: There is not much potential for international business because you will not be able to keep your prices competitive with foreign companies once you factor in shipping costs. Custom T-shirt Factory Said on May 10th, 2008 at 9:44 pm Very Good and useful Blog if you are wanting to star a new business.

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The Small Business Blog

OCTOBER 29, 2007

While the service is currently only available in the UK, Australia, Italy and Denmark, I would hope this brave move will reward the 3 Network with the deserved success. applications over the mobile network at fixed prices or even for free. lyndsey Said on January 15th, 2009 at 5:45 am hey Stefan, I like this find!

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The Small Business Blog

MAY 12, 2010

Stefan Töpfer Said on May 14th, 2010 at 9:54 am Nick, Well if the don’t there will be a heavy price to pay. do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it!

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Stephanie LH Calahan

JULY 1, 2011

What sets Batchbook apart from all of the other Customer Relationship Management (CRM) tools out there? Our great customer service! We offer new customers a two hour one-on-one consultation with a BatchBlue Onboarding Specialist to help them customize their account to their specific needs. I know this to be true! 

Interviewing 100

Interviewing Google Docs Customer Service Networking 100

Service Untitled

OCTOBER 22, 2010

Service Untitled The blog about customer service and the customer service experience. The company’s quality reputation dropped from 6th in 2009 to 21st in 2010. How Customer Service Can Create Brand Ambassadors For any type of business looking to sustain itself past. David Copperfield.

Customer Service 40

Customer Service 2010 Suppliers Etiquette 40

The Small Business Blog

NOVEMBER 13, 2007

Serviced apartments usually come equipped with amenities that can be found in a regular home, such as a refrigerator,microwave, cutlery, washer/dryer, TV, and internet access. Prices for serviced apartments are typically lower than equivalent hotels rooms, especially when the stay is prolonged. Will definetly use the tool.

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The Small Business Blog

JANUARY 22, 2008

Keep overheads to a minimum, review and change your suppliers if there not giving you the best value for money and service. Defend your prices in terms of value for money to your customers and then get them to do it for you to potential new customers. Promote your value for money. Cheapest isn’t the best.

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The Small Business Blog

OCTOBER 17, 2007

Very Low Priced At £12.99 No Win No Fee Said on June 3rd, 2009 at 9:27 am I completely agree that it is best practice to set aside a couple of hours each month to keep your accounts up-to-date. Stefan Töpfer Said on October 1st, 2009 at 11:27 am I agree very much with this statement. i have an acountant. Good point.

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Service Untitled

APRIL 16, 2009

Service Untitled The blog about customer service and the customer service experience. The business the company is in is a type of business that is largely dependent on positive word of mouth, so they are losing out on a potentially lifelong, loyal customer over $40.

Customer Service 40

Customer Service AT&T Policies Expenses 40