The Small Business Blog

MARCH 28, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Top 5 Tips for Training Employees on a Budget by Stefan Töpfer on Mar 29, 2010 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners. OnlineOffice: Overview Get the Flash Player to see this player.

Budget 100

Budget Training 2007 2008 100

The Small Business Blog

NOVEMBER 8, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk 5 tips for Sourcing Employee Training for Small Businesses by Stefan Töpfer on Nov 09, 2009 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners. External Links External Links SynergyOne.co.uk

Training 100

Training 2007 2008 2009 100

Make or Break Moments

MARCH 9, 2010

They have created a company that puts the specific needs of their customers first. I was especially intrigued by what the article refers to it as their Secret Sauce.

Customer Service 100

Customer Service 2010 2009 Attire 100

Make or Break Moments

FEBRUARY 25, 2010

I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010. She’d read that this newest generation was taking on traits of their grandparents; embracing the homemade handicrafts.

Customer Service 100

Customer Service 2009 2008 2010 100

Service Untitled

SEPTEMBER 15, 2009

Service Untitled The blog about customer service and the customer service experience. Some of the major examples included: Phone problems (long hold times, annoying hold music, getting disconnected, blind transfers, etc.) Employees that aren’t happy to see customers (rude, disaffected, unhappy, etc.)

Customer Service 40

Customer Service Verizon Staples Phones 40

Office Dynamics

OCTOBER 15, 2014

Do you hear the ‘ Ring, Ring’ of the Get-a-Clue phone? Not long after, I had phone call with a close friend that has known me since high school. Simple Abundance: A Daybook of Comfort and Joy by Sarah Ban Breathnach (2009). Grand Central Publishing; Reissue edition (September 9, 2009). It’s a message, folks! Friend: No!

Administrative Professionals 100

Administrative Professionals IAAP 2009 Social Media 100

Make or Break Moments

DECEMBER 16, 2009

One person was behind the desk, I was no more than five feet away and talking to her when she picked up the phone and called a vendor, totally ignoring my presence. Yet, a phone call appeared to be more important than engaging me in even trivial conversation. Lesson Learned: One way to create sales is to get people into the store.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 20, 2010

It is also true with our customers. If we put them first in all we do – the customer service experience improves. Word circulates that your business is the customer-friendly business. I’l created a little booklet that offers 105 ways to put customers first.

Customer Service 100

Customer Service 2009 2010 2008 100

Make or Break Moments

JULY 28, 2010

The caller introduced himself as Dave Somebody. “Hi Dave, how can I help you?&# Well, I represent a company that compiles memorabila for your loved ones.&# -pause – HYSTERICAL LAUGHTER.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

DECEMBER 21, 2009

Posted by Deborah Chaddock Brown on December 21, 2009 under Communication , Connecting Moments , Websites | Be the First to Comment One of the primary services of my company AllWrite Ink is providing content for websites that connects with the reader.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 14, 2010

I belong to several; local groups with a variety of business types and industry specific groups for speakers, writers, customer service and HR professionals. We talk about CUSTOMER SERVICE but I didn’t see a group that dealt with the “relationships&# we have with customers.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MAY 11, 2010

I have been going and doing my weight training three times a week and the cardio bike thing ever since. As a customer – it isn’t my speciality, so I don’t question, I just continue on. As a customer – I’m excited. I’ll never know if I don’t pick up the phone and ask.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 20, 2010

We need to do the same thing with our customers. Of course that means we have to engage them in conversation – exit interviews – follow up surveys or phone calls to ask about the service and experience and then listen for patterns. Customer complaints are another great place to look for patterns.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 29, 2010

His phone is turned off – probably to avoid my text messages – and the silence is killing me. I changed my account and paid for premium service thinking that maybe there was a glitch in the free service. It included another customer service address to contact. So I focus on work. Except, guess what??

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

MAY 20, 2010

Tags: connect with customers , Mashable , mobile websites Monique said, Deborah, I’m so glad you posted this article because only a few days ago a colleague and I were discussing the importance of being visible via mobile phones.

Customer Service 100

Customer Service 2009 Social Media 2008 100

The Small Business Blog

AUGUST 8, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk They all have to do their part by providing excellent customer service. Without exception, all of your staff need an in-depth knowledge of the product or service that you provide. OnlineOffice: Overview Get the Flash Player to see this player.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

NOVEMBER 6, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Economics – Small Business Quote of the Week by Stefan Töpfer on Nov 07, 2009 A small business quote keeps you thinking, inspired and entertained. OnlineOffice: Overview Get the Flash Player to see this player. Digg Furl Netscape Yahoo!

2007 100

2007 2008 2006 2009 100

The Small Business Blog

MARCH 24, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk « Good Customer Service Can Go A Long Way Top 5 Tips for Training Employees on a Budget » « Previous Entries This entry was posted on Wednesday, March 24th, 2010 at 5:58 pm and is filed under SME-Blog. Not policy. Great blog.

Budget 100

Budget 2010 2007 2008 100

The Small Business Blog

JUNE 10, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk WinWeb’s One-Stop-Shop Business Services For Freelancers, Home Business & Small Office. Hika Said on November 23rd, 2009 at 5:47 am nice article. OnlineOffice: Overview Get the Flash Player to see this player. Thanks for the share.

2009 100

2009 2007 2008 2006 100

The Small Business Blog

MAY 13, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk WinWeb Pitch of the Week – Digistar Solutions » « Previous Entries This entry was posted on Friday, May 14th, 2010 at 7:30 am and is filed under Customer Service , Development , How to. External Links External Links SynergyOne.co.uk

2010 100

2010 2007 2008 2006 100

The Small Business Blog

JUNE 20, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk When you offer deep discounts you not only devalue your products or services, you devalue your brand. You are training your customers that that is what you are worth. OnlineOffice: Overview Get the Flash Player to see this player.

2007 100

2007 2008 2006 2009 100

Stephanie LH Calahan

JULY 1, 2011

What sets Batchbook apart from all of the other Customer Relationship Management (CRM) tools out there? Our great customer service! We offer new customers a two hour one-on-one consultation with a BatchBlue Onboarding Specialist to help them customize their account to their specific needs. I know this to be true! 

Interviewing 100

Interviewing Google Docs Customer Service Networking 100

Service Untitled

OCTOBER 21, 2009

Service Untitled The blog about customer service and the customer service experience. These companies generally don’t place a huge emphasis on phone-based customer service and want to reduce the cost of the customer service they provide. email, web, etc.). email, web, etc.).

Customer Service 40

Customer Service Phones Promotion AT&T 40

Service Untitled

MARCH 16, 2009

Service Untitled The blog about customer service and the customer service experience. Customer service statisticians have found that solving an issue during the first contact (as opposed to over the course of two, three, or more contacts) saves time, money, and increases customer satisfaction in the long run.

Customer Service 40

Customer Service Etiquette Phones 2006 40

The Small Business Blog

APRIL 29, 2008

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Skills needed: You will need to have a background in personal training and nutrition or have experience of working as a fitness instructor. OnlineOffice: Overview Get the Flash Player to see this player. External Links External Links SynergyOne.co.uk

UPS 100

UPS 2008 2007 2006 100

The Small Business Blog

MARCH 30, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk « Top 5 Tips for Training Employees on a Budget Top 5 Tips for Small Businesses at Easter » « Previous Entries This entry was posted on Wednesday, March 31st, 2010 at 6:30 am and is filed under SME-Blog. Digg Furl Netscape Yahoo!

Management 100

Management 2007 2008 2009 100

Service Untitled

JUNE 4, 2009

Service Untitled The blog about customer service and the customer service experience. They measure objective things like how long it takes to get a human on the phone, how long it takes to get a product, how long it takes to get an email response, etc.

Customer Service 40

Customer Service Etiquette 2006 2009 40

Service Untitled

OCTOBER 25, 2010

Service Untitled The blog about customer service and the customer service experience. Now we have progressed to a Social Customer Relationship Management (Social CRM) which takes us from the original CRM and now adds new communication channels via the social web to concentrate on better customer relationships.

Social Media 40

Social Media Customer Service Etiquette 2010 40

Service Untitled

APRIL 2, 2009

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Track Contact Volume Douglas April 02, 2009 Behind the Scenes , Customer Service No Comments How carefully do you track contact volume?

Customer Service 40

Customer Service Etiquette 2006 2009 40

The Small Business Blog

NOVEMBER 9, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk « 5 tips for Sourcing Employee Training for Small Businesses Small Business World News Round-up – 2009/11/10 » « Previous Entries This entry was posted on Monday, November 9th, 2009 at 1:41 pm and is filed under Comments.

2009 100

2009 2007 2008 2006 100

The Small Business Blog

AUGUST 3, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk He consults, trains and provides a mobile coffee service too. OnlineOffice: Overview Get the Flash Player to see this player. Copyright © 1994-2010 Winweb® · All rights reserved. External Links External Links SynergyOne.co.uk

2007 100

2007 2008 2010 2009 100

Service Untitled

APRIL 28, 2009

Service Untitled The blog about customer service and the customer service experience. Alternatively, a quick (personal) phone call from someone high up at the company can make a lasting impression as well. Write them thank you letters. What do you do to reward your volunteers? And not so well?)

Credit Card 40

Credit Card Customer Service Gifts Etiquette 40

The Small Business Blog

JULY 27, 2006

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Computerised records This is my preferred choice; using the right package for your needs and with suitable training and support of course. OnlineOffice: Overview Get the Flash Player to see this player. External Links External Links SynergyOne.co.uk

UPS 100

UPS 2006 2007 2008 100

The Small Business Blog

OCTOBER 2, 2007

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk This type of surveillance is so advanced and allows us to be able to view our business remotley, from your PC and even our mobile phone. Should our camera pick up motion we are sent an email, SMS and phone call – which is great for us.

2007 100

2007 2008 2009 2010 100

The Small Business Blog

MAY 8, 2006

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Firstly, you need to understand in the UK there is no requirement to have any formal training or qualifications before calling yourself an accountant. OnlineOffice: Overview Get the Flash Player to see this player. Hopefully not!

2006 100

2006 2009 2007 2008 100

Service Untitled

APRIL 16, 2009

Service Untitled The blog about customer service and the customer service experience. I stumbled upon your blog from the Perfect Apology website ( [link] ), which I visited because I was looking for customer service case studies. Customer service is one of the many topics.

Customer Service 40

Customer Service AT&T Policies Expenses 40

The Small Business Blog

OCTOBER 1, 2007

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk More often than not that train has moved on. PAYweb Small Business Payroll Said on February 23rd, 2009 at 6:29 pm Great article, and very interesting comments. Abu Reels Said on July 1st, 2009 at 5:44 pm I guess I am a “bootstrapper&#.

2007 100

2007 2008 2009 2010 100