Make or Break Moments

JANUARY 27, 2010

Or determine what your customers need and work backward, even if it requires learning new skills. It is rare that a company begins its life or expands its offerings by first asking the customer what they want or need. Amazon comes in at #9 with a tagline piece of advice “what’s dangerous is not to evolve.&#

2009 100

2009 Customer Service 2008 2010 100

Make or Break Moments

MAY 3, 2010

It was an incredible day – more about what I learned in future posts – and several sponsors provided beverages and food to make the day completely FREE to those in attendance. The committee that planned this event did a terrific job.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

FEBRUARY 25, 2010

“They are looking to learn how to make or purchase things made especially for them,&# she said. I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 13, 2010

In Alan Alda’s book “Never Have Your Dog Stuffed… and other things I’ve learned,&# he talks about saying yes no matter what just to keep active in your industry. His example is saying yes to keep food on the table.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 27, 2010

This past week I asked the question – how do you say thank you without using the words and Patrick Hazlewood had an awesome answer: Although every interaction with the customer is part of the “sale&# or “sale process,&# including post-sale follow-ups or customer service responsiveness, not everything must be a sales pitch.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 18, 2010

Great meeting to learn about new sites, new social media techniques. Norma Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

MAY 26, 2010

But today I learned something new (along with meeting some interesting people) and I love spending time when I learn something new. Here’s something I’ve learned on my own: It makes sense to have different elevator pitches based on the venue or your current business focus. It is worth the time it takes to visit.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

JANUARY 5, 2010

Like snowflakes, each customer’s needs are different and we have to be open and aware by using our active listening skills to learn about their unique circumstance. If we don’t, that individual customer, like freshly fallen snow, might turn ugly before our eyes.

Customer Service 100

Customer Service 2009 2010 2008 100

Make or Break Moments

MAY 4, 2010

I was there with 17 others from Norma Rist’s Rist List group of women-business owners (8 of us pictured above) and so we split up and attended different sessions than came together at lunch and dinner to share what we’d learned.

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

JANUARY 11, 2010

She said lots of thought provoking, inspirational stuff as Maya often does but the one quote that really struck me was this one: ‘I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.’ ’ How true is that?

Customer Service 100

Customer Service 2009 2010 2008 100

Make or Break Moments

JANUARY 4, 2010

We can all learn a lesson from banks by listening to our consumers and providing a marketing message that answers their most prevalent questions. Two enthusiastic thumbs up. And then here’s the important part: making sure the answers are simple and easy to understand and easy to find on our website.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

APRIL 15, 2010

As the news hit that we were in for tough economic times I asked the question “will the economy have an impact on the dollars you spend for customer service training?&# Groups are a great way to make connections, show off your expertise and learn from industry leaders.

Customer Service 100

Customer Service Social Media 2009 2010 100

Make or Break Moments

JUNE 4, 2010

Sharing our passion for what we do is a great way to learn new ways to make the customer experience better, to market ourselves better, to learn from each other to be more effective. So are you indispensable?

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

APRIL 30, 2010

The instructions for this form are broken into two parts: Social Media Site Map – Part One Social Media Site Map – Part Two Okay, you have your direction – you’ve identified the brand message and the target customer, now let’s think about the ways you can connect with those customers.

Social Media 100

Social Media Customer Service 2009 2010 100

Make or Break Moments

MAY 6, 2010

If you could pick one person to work with and learn from; who would that be? You were so thougtful to share with other hundreds of women to learn and grow. How have you seen collaboration work in your life or business? Why don’t you email them or call them or link to them on LinkedIn? SINGH said, Hi Deborah This is beautiful.

Collaborate 100

Collaborate Customer Service 2009 2008 100

Make or Break Moments

JUNE 28, 2010

Conversely – how would I ever develop relationships with the other associates to learn about them, if they never came in my office? We started to learn about each other. As this article ( [link] ) shows, it’s those small touches, as you’ve learned, that make such a huge difference. They didn’t know me.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MARCH 11, 2010

The group learned that by sticking with their own comfortable way of communicating rather than trying to be sympathetic to other communication styles, they struggled to develop a relationship of trust and mutual respect. » makeorbreakmoments.com said, [.]

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

DECEMBER 16, 2009

Lesson Learned: One way to create sales is to get people into the store. One person was behind the desk, I was no more than five feet away and talking to her when she picked up the phone and called a vendor, totally ignoring my presence. The marketing worked, I was there in person.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MARCH 9, 2010

They use technology to allow service men and women to deposit checks no matter where they are stationed. What lessons can we learn?

Customer Service 100

Customer Service 2010 2009 Attire 100

Make or Break Moments

AUGUST 9, 2010

Customers came in to ask of her progress. When I learned of the diagnosis I went straight from the store to the hospital to give her a hug. I was surprised and overwhelmed by my feelings but that is the kind of relationship she fostered with her customers.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

JANUARY 7, 2010

I have often theorized the importance of building relationships with customers and now a recent survey puts dollars to the sense of that theory. I learned today from CustServ that the cost of lost customers equals 338.5 What can you do to turn prospects into customers. BILLION a year ! How much is that costing you?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 1, 2010

I learned a great deal from her regarding social media marketing, organizing my time better and walked away with a lot of tools. A simple email of “help me know how I can learn about your business so that I can recommend you&# has led to a new friendship, business relationship and the chance to meet Chris Brogan over the Internet!

Customer Service 100

Customer Service 2009 Social Media 2008 100

Make or Break Moments

JUNE 9, 2010

If you really want to see your customers come back, wow them with service, value and quality. This article ( [link] ) talks about the moments of impact that businesses can use to leave customers with the same impression you had from your furniture store. Sure, me too. But didn’t it also make you feel a little curious?

Customer Service 100

Customer Service 2009 Purchasing 2008 100

Make or Break Moments

DECEMBER 18, 2009

I am about to learn a new exercise called strangulation, but I take a deep breath. I am not a happy customer right now. I am not happy that I paid EXTRA for this computer support and I definitely don’t feel like I experienced good customer service. That is the problem. I decide to take a different tack.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 19, 2010

I thought I would prefer someone from the United States and Canada but I soon learned that they were the highest cost and not all had experience. However, I kept thinking, how can they get experience if someone doesn’t hire them so I didn’t eliminate all without experience on oDesk… at first.

Cover Letter 100

Cover Letter Customer Service 2010 2009 100

Make or Break Moments

FEBRUARY 2, 2010

Blogging – sharing my thoughts about customer service and learning from others about topics I’m interested in. Plus, you can listen to comments from your customers the instant they have something to say. It’s just so simple to connect with customers! The Global Conversation. Sharing of pics, videos and fun stuff.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

JUNE 15, 2010

He’s too new in the sales game to have learned the trick many sales people adopt – focusing their sales efforts on the items that bring the biggest commission. At least financially. He’s just following the sales pitch; thrilled when anyone makes a purchase.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MAY 7, 2010

The genesis for the series itself has all the makings of a thrilling read: regular correspondence between people around the world; a proactive collaboration between 15 countries; and two marketing professionals who have never met each other face to face, scrambling to learn how to publish a book from the ground up.

Social Media 100

Social Media Customer Service 2009 2008 100

The Small Business Blog

NOVEMBER 17, 2009

by Stefan Töpfer on Nov 17, 2009 On my blog I often talk about not spending money, bootstrapping and cash-flow planning. Stefan Töpfer Said on November 17th, 2009 at 10:41 pm Hi Deborah, you know what is even more weird, small business failing because of what the governments and banks did to them. – ST.

Suppliers 100

Suppliers 2009 2007 2008 100

The Office Professionals Place

AUGUST 13, 2009

Thursday, August 13, 2009 Self Defense for Admins We are soldiers for the office. Take a course, if you already know the basics, go to the next tier and learn at the intermediate and expert levels. This will provide a wonderful support system, you will learn and improve skills, and have opportunities for leadership roles.

IAAP 100

IAAP Filing Administrative Professionals Skills 100

The Small Business Blog

OCTOBER 2, 2007

The good news is that hosted network technology allows for complete flexibility in working, by giving organisations and their staff full and instant access to all their company data, email, calendar and contacts from any computer in the world, without the need for Virtual Private Networks to be set up. I find myself learning through mistakes.

2007 100

2007 2008 2009 2010 100

Make or Break Moments

FEBRUARY 16, 2010

So I call the local bookstore, The Learned Owl. “Good evening, thank you for calling the Learned Owl.&# And EVERY SINGLE TIME The Learned Owl has been there for me. “Mom, did I tell you I need to bring a copy of Treasure Island to school tomorrow? YOU ARE OPEN??? Sure they are small.

Learning 100

Learning Customer Service 2009 2008 100

The Small Business Blog

NOVEMBER 7, 2007

You guessed it, as soon as I had done that my new computer started having problems, no calendar or address book data anymore,then my email started going and so on – I rebooted and that was that – I could no longer log in. Even they where quite upset about the service and treatment I got from after Apple after sales support.

2007 100

2007 Keyboards 2008 2009 100

Success

DECEMBER 21, 2022

I started doing this in July of 2009 and it has created the most magical year of my life. I’ve learned that my daily choices make a big difference in my long-term happiness. Todd Duncan , sales expert and co-author of The 10 Golden Rules of Customer Service: The Story of the $6,000 Egg. Haziq , via Twitter.

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Mentoring Goals Clothes Expenses 345

Laughing all the Way to Work

JULY 12, 2010

Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style! I gave at the office Calendar "ah ha" Introducing The Administrative Bloopers Blog What ever happened to the "us" in Service?

2010 100

2010 Interviewing Time Zones IAAP 100

Make or Break Moments

FEBRUARY 1, 2010

The pleasantries we learned in Kindergarten still work well. But the biggest thing to remember is STAY FOCUSED ON THE CUSTOMER. Oh man am I ever guilty of this. Humor and sarcasm do not translate well. Keep it to the facts – questions and answers. End the conversation well. Please and Thank you are very appropriate.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

FEBRUARY 15, 2010

But oh, what I didn’t know then… As I look back on five years a few lessons come to mind and since this is a customer relationship blog – I’m going to talk about the one big lesson I’ve learned. Lesson Learned: There is such a thing as a “good fit.&# The guy was awesome.

Customer Service 100

Customer Service 2009 2008 2005 100