12 Customer Service Lessons
Make or Break Moments
MARCH 12, 2010
Although I don’t believe there were any huge new “ah ha moments, the list is a good one that focuses on the importance and value of building relationships with customers.
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Make or Break Moments
MARCH 12, 2010
Although I don’t believe there were any huge new “ah ha moments, the list is a good one that focuses on the importance and value of building relationships with customers.
Make or Break Moments
JUNE 27, 2010
So I have added my speaking calendar to the site – just click on Speaking Calendar. In order to make room for this new page I deleted the page that offered the free download of my Customer Relationship e-book 7 customer relationship lessons from classic fairy tales.
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Make or Break Moments
AUGUST 10, 2010
Posted by Deborah Chaddock Brown on August 10, 2010 under Customer Moments , Employee Moments , First Impressions | Read the First Comment Customer Relationships are just like good friends They sound similar but do they mean the same thing? Customer service is what everyone expects to receive. Or would they?
Make or Break Moments
JUNE 27, 2010
Posted by Deborah Chaddock Brown on June 27, 2010 under Customer Moments | Be the First to Comment I get confused sometimes, more often than not, some would say, about the right word to use. Which is customer service for your business? hmmm sounds like the same thing. It is perhaps MORE than a strategy or a tactic.
Make or Break Moments
AUGUST 27, 2010
Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. But what about the customer service process? The customers. The response? Sounds harsh?
Make or Break Moments
FEBRUARY 10, 2010
He offers up: Amazingserviceguy By Kevin Stirz Business Is Personal By Mark Riffey Customers Rock!
Make or Break Moments
JULY 16, 2010
Here are the top ten winners: Change Forge Customers Rock Get Satisfaction Service with a Purpose Customer Service and More The Social Customer Manifesto Whos Your Gladys Dennis Snow’s Blog Amazing Service Guy Blog Customer Service en Visit Awarding the Web for the complete list of winners.
Make or Break Moments
APRIL 20, 2010
You should. In just a couple weeks the third installment of Age of Conversation hits the bookstores, Amazon and Kindle. This time the focus is on Social Media.
Make or Break Moments
AUGUST 3, 2010
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Make or Break Moments
JANUARY 1, 2010
And I was successful! This year I am taking a more positive approach For several years Chris Brogan has started each year with a focus on three words. Last year I selected three words, which were Bite, Charge and Follow-Up.
Make or Break Moments
APRIL 19, 2010
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Make or Break Moments
AUGUST 13, 2010
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Make or Break Moments
JUNE 16, 2010
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Make or Break Moments
AUGUST 7, 2010
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Make or Break Moments
APRIL 19, 2010
If we just think about how we’d like to be treated as a new customer, as a returning customer and even as a customer with a question/complaint/concern – then I think we’ll be able to understand what our customers want.
Make or Break Moments
MAY 24, 2010
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Make or Break Moments
JANUARY 27, 2010
Amazon comes in at #9 with a tagline piece of advice “what’s dangerous is not to evolve. The article is about the incredible sales of the Kindle.
Make or Break Moments
JULY 20, 2010
It is also true with our customers. If we put them first in all we do – the customer service experience improves. Word circulates that your business is the customer-friendly business. That is true in a relationship with your significant other, a best friend, your parents, and your kids.
Make or Break Moments
JULY 27, 2010
This past week I asked the question – how do you say thank you without using the words and Patrick Hazlewood had an awesome answer: Although every interaction with the customer is part of the “sale or “sale process, including post-sale follow-ups or customer service responsiveness, not everything must be a sales pitch.
Make or Break Moments
FEBRUARY 25, 2010
I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010. She’d read that this newest generation was taking on traits of their grandparents; embracing the homemade handicrafts.
Make or Break Moments
AUGUST 18, 2010
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Make or Break Moments
APRIL 14, 2010
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Make or Break Moments
JANUARY 19, 2010
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Make or Break Moments
APRIL 14, 2010
I decided to take the challenge and give them the best customer service regardless of how they treated me. Apparently, they enjoyed the service so much that they tipped me! makeorbreakmoments.comI Hate My CustomerElite Women Around the World – Make a DifferenceMake it Easy – Stick to One NameHome Depot Puts Customers First?Connect
Make or Break Moments
JUNE 8, 2010
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Make or Break Moments
JUNE 4, 2010
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Make or Break Moments
JUNE 2, 2010
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Make or Break Moments
AUGUST 17, 2010
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Make or Break Moments
MARCH 13, 2010
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Make or Break Moments
MAY 3, 2010
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Make or Break Moments
JULY 16, 2010
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Make or Break Moments
MARCH 17, 2010
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Make or Break Moments
JUNE 14, 2010
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Make or Break Moments
JANUARY 12, 2010
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Make or Break Moments
JANUARY 5, 2010
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Make or Break Moments
AUGUST 2, 2010
But ask yourself truthfully, would you answer “false to some of the following: If we have customer service training, we do not show the link between customer service and reaching our business goals. I’ll let you in on a little secret – the correct answer should be FALSE.
Make or Break Moments
FEBRUARY 22, 2010
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Make or Break Moments
MAY 4, 2010
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Make or Break Moments
AUGUST 25, 2010
I recognize that larger companies probably feel that an automated system that often separates the calls according to type and then attempts to provide answers without ever hearing a human is cost saving, but what does it do to the customer relationship? When callers do reach a real person – what is the tone of voice? What do they say?
Make or Break Moments
JULY 14, 2010
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Make or Break Moments
JULY 13, 2010
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Make or Break Moments
FEBRUARY 8, 2010
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Make or Break Moments
JANUARY 21, 2010
In a recent edition of Advertising Age , Teressa Iezzi of Creativity Online shared the top creative picks of 2009. YouTube offers a platform to share your story – but you have to be creative if you want to capture the attention of viewers and hopefully create a message that “goes viral.
Make or Break Moments
JUNE 12, 2010
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