Laughing all the Way to Work

JANUARY 19, 2009

.© Copyright Patricia Robb 2010 19 January, 2009 Training On-line Recently someone asked me a question about training on-line so I thought I would share the answer in a post. I use a place based in Toronto, Canada called Last Minute Training. Training On-line 10 Things = Frustration "Mom, I'm sick!"

Training 100

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Andrea Kalli

JUNE 17, 2010

Check out the great online training lineup for the VAClassroom Summer Skill Camp – and bring along your camp songs! Virtual Assistant Training – VAClassroom Summer Skill Camp 2010 Rating 3.00 training , what skill is most needed by virtual assistant , www.virtual-2010.com So let’s do BOTH!!

2010 100

2010 Training Skills Social Media 100

Andrea Kalli

APRIL 15, 2010

When VAClassroom first launched their original Internet Marketing VA Program in May of 2008, they predicted that small business owners would become increasingly interested in hiring virtual teams to support their Internet Marketing efforts. Internet Marketing Specialist 2010 Training Rating 3.00 Well, things have not slowed down.

2010 100

2010 Training Social Media Microsoft Outlook 100

Andrea Kalli

JUNE 17, 2010

Check out the great online training lineup for the VAClassroom Summer Skill Camp – and bring along your camp songs! Virtual Assistant Training – VAClassroom Summer Skill Camp 2010 Rating 3.00 training , what skill is most needed by virtual assistant , www.virtual-2010.com So let’s do BOTH!!

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2010 Training Skills Social Media 100

LEADERASSISTANT.COM

JULY 24, 2022

He brings over 13 years of administrative experience to the table with expertise in strategic calendar management, internal/external relationship building and thought partnering with C-Suite executives and cross-functional teams. Andrew Reeves is the Executive Assistant to the Chief Operating Officer at Reddit. THE LEADER ASSISTANT BOOK.

Gifts 92

Gifts International 2021 2008 92

Make or Break Moments

AUGUST 3, 2010

Posted by Deborah Chaddock Brown on August 3, 2010 under Customer Moments | Be the First to Comment This weekend Scott Ginsberg started the sentence and asked readers to finish: CUSTOMERS ARE… Scott Ginsberg Customers are _ Michele Messina Long are an opportunity to be of service.

Customer Service 100

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Make or Break Moments

MARCH 9, 2010

They address their customers by their military title. They have created a company that puts the specific needs of their customers first. I was especially intrigued by what the article refers to it as their Secret Sauce.

Customer Service 100

Customer Service 2010 2009 Attire 100

Make or Break Moments

MAY 24, 2010

If we communicate effectively, train appropriately, encourage and praise regularly it helps them do right for the customer. This will gratify some people and astonish the rest. – Mark Twain Mr. Twain had it right. Absolutely. They want it right the first time and if we mess us – they want us to make it right. Without a doubt.

Customer Service 100

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Make or Break Moments

APRIL 20, 2010

You should. In just a couple weeks the third installment of Age of Conversation hits the bookstores, Amazon and Kindle.

Social Media 100

Social Media Customer Service 2010 2009 100

Make or Break Moments

FEBRUARY 22, 2010

Some blame the economy or a lack of training or a lack of motivation or hiring the wrong people or bottom line management but the general consensus is that there is a growing problem with the attitude of our nation’s employees and how they treat customers. Is it a lack of training and focus? Are we hiring indifferent people?

Customer Service 100

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Make or Break Moments

AUGUST 13, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

Customer Service 100

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Make or Break Moments

MARCH 12, 2010

Be prompt Train employees Innovate Create a desire to belong (this is a great one – it is all about building communities – taking the customer relationship to the next level) I would add LISTEN. Out-serve competitors (don’t bash them – just be better!)

Customer Service 100

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All Things Admin

AUGUST 3, 2022

TEMPLATE – Annual Planning Calendar. I was living in Cedar Rapids, Iowa during the 2008 floods, working out of an eight-story building in the heart of downtown. PROCEDURE – State Sales Tax Processing. FORM – Meeting & Site Visit Planning. You Need Procedures in Print and Digital Formats. It’s important that you have both.

Administrative Professionals 80

Administrative Professionals Dropbox Mentoring Forms 80

Make or Break Moments

APRIL 14, 2010

Here’s one story from Claire: When I was younger, just starting out in a customer service/training role with an animal clinic, a very crabby couple would come in regularly with their dog. I put the question out there: “Has there been a time when you hated your customer – if so, what did you do to overcome the situation?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

APRIL 15, 2010

As the news hit that we were in for tough economic times I asked the question “will the economy have an impact on the dollars you spend for customer service training?&# It was a sad set of answers but most said yes – training would be one of the areas hardest hit on their P&L. Have a question?

Customer Service 100

Customer Service Social Media 2009 2010 100

Make or Break Moments

AUGUST 7, 2010

I first learned about Treasure your Customer Day from Entrepreneur magazine in 2006. But it certainly didn’t start there. Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2005 2009 2008 100

Make or Break Moments

APRIL 17, 2010

I got an email from a singles website for people over 50: Senior People Meet. Curious, I went out and started to fill out the application. Hey, it was free, it’s Saturday, what else do I have to do with my time?

Customer Service 100

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Make or Break Moments

JANUARY 19, 2010

I have to confess. I don’t like Starbucks coffee – too acidic, but I do love their frappuccinos. But the budget just can’t handle the cost and my waistline can’t afford the calories.

Gifts 100

Gifts Customer Service 2009 2008 100

Make or Break Moments

APRIL 14, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

AUGUST 10, 2010

Posted by Deborah Chaddock Brown on August 10, 2010 under Customer Moments , Employee Moments , First Impressions | Read the First Comment Customer Relationships are just like good friends They sound similar but do they mean the same thing?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JUNE 12, 2010

In almost EVERY instance – the discussions weren’t conversations, they were links to articles, sales pitches for training sessions, products and webinars. His question: Does Social Media Weaken Relationships ? All one way “look at me and buy from me&# posts. Not surprizing – there weren’t any comments.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

JUNE 27, 2010

Posted by Deborah Chaddock Brown on June 27, 2010 under Customer Moments | Be the First to Comment I get confused sometimes, more often than not, some would say, about the right word to use. Like when you are driving 65 miles per hour are you on a turnpike, a thruway or a highway?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 16, 2010

I am thrilled! Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

JUNE 2, 2010

Posted by Deborah Chaddock Brown on June 2, 2010 under Listening , Missed Moments , social media | Be the First to Comment Just saw this link on a tweet The Biggest Shift Since the Industrial Revolution.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

JANUARY 5, 2010

My backyard is buried in the white stuff. Yesterday as my daughter and I drove down the snow-covered road she had an interesting observation. “Sure it looks pretty but it is amazing how quickly it turns ugly.&# It is so true.

Customer Service 100

Customer Service 2009 2010 2008 100

Make or Break Moments

MARCH 17, 2010

Posted by Deborah Chaddock Brown on March 17, 2010 under Communication , Employee Moments , Listening | Be the First to Comment I am always focused on the customer and our relationship with them but the other key component to successfully building a reputationfor putting customers first is how your employees feel about the whole thing.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MAY 3, 2010

It was an incredible day – more about what I learned in future posts – and several sponsors provided beverages and food to make the day completely FREE to those in attendance.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 2, 2010

But ask yourself truthfully, would you answer “false&# to some of the following: If we have customer service training, we do not show the link between customer service and reaching our business goals. But it isn’t easy. I’ll let you in on a little secret – the correct answer should be FALSE.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

SEPTEMBER 2, 2010

I found an article written by Alain Thys that was published in 2007 that says it best: It’s funny that when discussing Customer Delight, most people start talking about customer service.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 17, 2010

A thank you letter? A birthday message? Emily Kelly had this to say about how she uses some old fashion methods to connect with her customers: Emily Kelly • I firmly believe in the power of “paying it forward&# , giving others genuine compliments and sowing affirmation as a regular practice.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 20, 2010

You often have to put their needs ahead of yours. That is true in a relationship with your significant other, a best friend, your parents, and your kids.

Customer Service 100

Customer Service 2009 2010 2008 100

Make or Break Moments

JULY 9, 2010

is celebrating their 35th year in business. is celebrating their 35th year in business. is celebrating their 35th year in business. Maybe that doesn’t seem like a lot of years for some businesses but they are a computer company. Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

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Make or Break Moments

FEBRUARY 8, 2010

Accelerators that stick and brakes that don’t work. A bad combination. So how are they handling the situation? All the best, Dennis Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 27, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

2009 100

2009 Customer Service 2008 2010 100

Make or Break Moments

JUNE 14, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

UPS 100

UPS Customer Service 2009 2008 100

Make or Break Moments

JANUARY 21, 2010

You can’t make eye contact. You can’t ask questions and if you could – you certainly wouldn’t be able to hear the answers. Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

FEBRUARY 25, 2010

Best, Glenn Friesen Customer Service Training with Impact Learning Systems Deborah Chaddock Brown said, Holy cow, Glenn, that is some comprehensive article you linked to. Enjoyed the read! True, too – we believe that things should be personalized nowadays. And things should be. Looking forward to more great content!

Customer Service 100

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