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On the needles October 2008

Loosely Speaking

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs On the needles October 2008 Saturday, October 18, 2008 at 10:04 am // By: ktcosmos // Category: Knitting Frenetic. Usually I knit for pure kinesthetic pleasure of fiber in my hands and the miracle of seeing the project take form. Might you know someone?

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Is There a Difference Between Customer Service and Customer.

Make or Break Moments

This can take any number of forms beyond the obvious such as prompt, informed attention by capable associates, the right products available when needed, etc. Susan Garvey had this to say: Actually knowing and ensuring each customer receives the type of service they want, not what we THINK they want.

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Create a Customer-Focused Social Media Strategy » Make or Break.

Make or Break Moments

Cut down the stress and frustration levels by keeping track of your User Names and passwords. Here is a lnk to the audio explanation for using the Social Media Account form. Now we move into the meat of your strategy. Create a Social Media Site Map for each of your brand images.

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Real Time Reviews via Mobile Devices – Are You Prepared?

Make or Break Moments

You may not like it – but bottom line – social media, in some form or fashion, is here to stay and we need to jump in this afternoon and get connected. Scroll down the Advance Search page and click the sad face and/or the “?&# and see the negative reviews and questions being asked within Twitter.

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Lonely? Join a Group » Make or Break Moments

Make or Break Moments

From that group he formed Hudson for Haiti and we raised quite a bit of money that night for the relief effort. Join a Group Posted by Deborah Chaddock Brown on April 15, 2010 under Connecting Moments , social media | Be the First to Comment If I were a betting woman I would say that you have joined LinkedIn. .&#

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Does Your Website Content Build Relationships?

Make or Break Moments

The purpose of your website should be to get the reader to take a predetermined action: pick up the phone, send you an email or fill out a contact form. I understand that the company wants to put their best foot forward and reassure the reader they have what the reader is looking for – but does that build a relationship?

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The Potential Customer just Walked – How Much did it cost you.

Make or Break Moments

More than 86 per cent of consumers defined proactive engagement as a “strong benefit” or would “welcome proactive assistance” when stuck on the Web or in some form of self-service. Three out of four of those items involve the RELATIONSHIP between the consumer and the sales associate or customer service representative.