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Is There a Difference Between Customer Service and Customer.

Make or Break Moments

Posted by Deborah Chaddock Brown on August 10, 2010 under Customer Moments , Employee Moments , First Impressions | Read the First Comment Customer Relationships are just like good friends They sound similar but do they mean the same thing? Customer service is what everyone expects to receive. Or would they?

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On the needles October 2008

Loosely Speaking

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs On the needles October 2008 Saturday, October 18, 2008 at 10:04 am // By: ktcosmos // Category: Knitting Frenetic. Usually I knit for pure kinesthetic pleasure of fiber in my hands and the miracle of seeing the project take form. Might you know someone?

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Go Digital With Your Administrative Procedures

All Things Admin

They help you provide consistent customer service, make it easier for you to delegate tasks, and showcase the value you bring to your executive and organization. Digital procedures contain the same information as your print binder; they’re just in digital form and stored in the cloud so they’re accessible from anywhere.

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Real Time Reviews via Mobile Devices – Are You Prepared?

Make or Break Moments

You may not like it – but bottom line – social media, in some form or fashion, is here to stay and we need to jump in this afternoon and get connected. Scroll down the Advance Search page and click the sad face and/or the “?&# and see the negative reviews and questions being asked within Twitter.

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Create a Customer-Focused Social Media Strategy » Make or Break.

Make or Break Moments

Cut down the stress and frustration levels by keeping track of your User Names and passwords. Here is a lnk to the audio explanation for using the Social Media Account form. Now we move into the meat of your strategy. Create a Social Media Site Map for each of your brand images.

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Lonely? Join a Group » Make or Break Moments

Make or Break Moments

As the news hit that we were in for tough economic times I asked the question “will the economy have an impact on the dollars you spend for customer service training?&# From that group he formed Hudson for Haiti and we raised quite a bit of money that night for the relief effort.

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The Potential Customer just Walked – How Much did it cost you.

Make or Break Moments

Posted by Deborah Chaddock Brown on January 7, 2010 under Connecting Moments , Customer Moments , making a difference | Read the First Comment What is the cost of a lost customer? I learned today from CustServ that the cost of lost customers equals 338.5 BILLION a year ! It all starts with the relationship!