Service Untitled

APRIL 8, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Help customer focus with the right attitude Cheryl April 08, 2010 Behind the Scenes , Employees , Hiring & Training 1 Comment There are a number of factors that significantly affect how well a customer service representative is able to identify and help customers.

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Service Untitled

SEPTEMBER 15, 2009

Training representatives and putting processes in place to avoid blind transfers is not rocket science, but a majority of companies still do blind transfers more often than not. The four examples above are good examples of broad categories of customer service frustrations.

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Service Untitled

AUGUST 10, 2010

Training is based on practice, practice, practice. The unique and effective skills needed for managing heated confrontations need to be reinforced with role-playing and again – practice, practice, practice. Let’s start with no matter how angry a customer gets, every customer service agent must remain calm and never yell.

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Service Untitled

SEPTEMBER 7, 2010

Nowadays it is more than just running a business with creativity and skill, because customers want to know if the promised honesty and integrity is acting in a consumer’s best interest. Look at their creativity and skill to garner customer loyalty. We want favorable behaviors from companies. And finally how about Starbucks?

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Service Untitled

SEPTEMBER 9, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Help your customer service staff to help your business succeed Cheryl September 09, 2010 Behind the Scenes , Customer Service , Hiring & Training 1 Comment I was pulling into my office this morning when I heard a Zappos commercial on the radio.

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SEPTEMBER 10, 2010

So I’ll leave it open, if you’re curious, go ahead and download it, it’s completely FREE: How To Build Reputation With Your Blog (545) Free as in free beer, if you know what I mean. So, if you’re serious about blogging, go ahead and download this free ebook. And keep in mind the ebook has no less than 74 pages.

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Service Untitled

JUNE 14, 2010

Learning is the key to acquiring the skills, but working in a supportive environment helps each employee practice and hone their skills. Isn’t it up to team leaders and managers to supply the platforms that the customer service representatives can use as models, but still think independently for exemplary customer service?

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Service Untitled

SEPTEMBER 3, 2010

There is a lot of movement within the center with customer care professionals from one area moving to another to develop skills across a variety of disciplines. Question: How do you train for Relationship Care? Answer: It all starts in customer care professional classroom training.

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MAY 1, 2010

12 Mini Habits For Smoother Days Reply Cancel reply Leave a Comment Previous post: How To Train Your Brain Next post: How to Reach Your Dreams through Willpower subscribe by RSS follow me on Twitter subscribe by email join me on Facebook Wanna Know How I Get Things Done? I can’t imagine what it would have been like.

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Service Untitled

MAY 20, 2010

The listening skills are to be just like any responsible customer service representative would do: Listen carefully to the patient’s entire story and what is their dissatisfaction specifically. First of all, it will have a therapeutic effect on the patient because you are listening, and you must listen to the entire story.

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Service Untitled

AUGUST 26, 2010

Part one includes an introduction to Doria and her background with American Express, a quick overview of the different service centers that American Express has around the country, and some information on how American Express hires and trains its customer service representatives (called Customer Care Professionals). Things like that?

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Service Untitled

JANUARY 29, 2010

He has employed the use of good communication skills to his strategy, and not just the use of emails, but going out and meeting face to face with clients at regular intervals. He demonstrates by example and current references his technical expertise and how that experience makes him better than competing companies.

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SEPTEMBER 30, 2010

Stuart : This is a great post Drago, an excellent look at the ‘zone of the unknown’ and what it means to. Rajesh : Very good list and i lked it. I have stared doing such activities in ly life too.

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Service Untitled

FEBRUARY 26, 2009

Once you have the customer listening, use your best active listening skills and positive language to come to a solution. Leave a Reply « Homework for Training? It’s unfortunate, but sometimes you just have to talk while an angry customer is talking. Many times people just want to know someone cares. Let me show you.

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AUGUST 31, 2010

Stuart : This is a great post Drago, an excellent look at the ‘zone of the unknown’ and what it means to. Rajesh : Very good list and i lked it. I have stared doing such activities in ly life too.

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FEBRUARY 28, 2010

Stuart : This is a great post Drago, an excellent look at the ‘zone of the unknown’ and what it means to. Rajesh : Very good list and i lked it. I have stared doing such activities in ly life too.

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SEPTEMBER 7, 2010

Dragos Roua – Brilliantly Better The Personal Development Blog Home About me Top posts Archives Downloads Audio Recommended Products Contact Life’s Not Fair by dragos on September 7, 2010 · 5 comments in Spirituality & Beliefs Tweet Life’s not fair. Never was and never will be.

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OCTOBER 31, 2010

Stuart : This is a great post Drago, an excellent look at the ‘zone of the unknown’ and what it means to. Rajesh : Very good list and i lked it. I have stared doing such activities in ly life too.

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FEBRUARY 28, 2010

Understanding that most of my fears in this area were irrational or exaggerated, seeing that my communication style basically made me invisible and was sabotaging any chance I had of getting ahead, I decided to develop the skills and attitudes that would allow me to communicate honestly. I now call this skill constructive communication.

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JULY 31, 2010

Stuart : This is a great post Drago, an excellent look at the ‘zone of the unknown’ and what it means to. Rajesh : Very good list and i lked it. I have stared doing such activities in ly life too.

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JULY 1, 2010

I have stared doing such activities in ly life too. thanks so much Seth M. Baker : Hello Dragos, I enjoyed this post. It’s easy to get into the habit of being too comfortable with.

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JUNE 7, 2010

Dragos Roua – Brilliantly Better The Personal Development Blog Home About me Top posts Archives Downloads Audio Recommended Products Contact Inhale. There are certain skills required to create and maintain a successful blog, I agree, but that has little to do with self-improvement. It’s just a blog. Besides that, welcome back!

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MAY 31, 2010

Stuart : This is a great post Drago, an excellent look at the ‘zone of the unknown’ and what it means to. Rajesh : Very good list and i lked it. I have stared doing such activities in ly life too.

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JUNE 30, 2010

Being A Productivity Junkie I had my share of GTD from its early days, back in 2005-2006. I started to GTD in 2006 and I was an evangelist until 2008. I fell off the GTD wagon and didn’t embarked on a new train. Best of luck to thousands of downloads!!! Just read the article and you’ll know what I mean.

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MARCH 31, 2010

Stuart : This is a great post Drago, an excellent look at the ‘zone of the unknown’ and what it means to. Rajesh : Very good list and i lked it. I have stared doing such activities in ly life too.

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MAY 26, 2010

Dragos Roua – Brilliantly Better The Personal Development Blog Home About me Top posts Archives Downloads Audio Recommended Products Contact Alter Your Jacket – The Program by dragos on May 27, 2010 · 5 comments in Digital Tools , Personal Development Tweet Today is a big day for my friend Steven Aitchison.

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SEPTEMBER 14, 2010

He started out training in Wing Chun as a kid, so I thought it was the next best thing. Imagine what you get once you step on the train, since the free stuff looks like this. I actually began wanting to learn Wing Chun, because I had dated a girl that had practiced it, but had trouble finding a teacher in my area.

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JULY 4, 2010

Stuart : This is a great post Drago, an excellent look at the ‘zone of the unknown’ and what it means to. Rajesh : Very good list and i lked it. I have stared doing such activities in ly life too.

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SEPTEMBER 8, 2010

… This sense of orientation is built in time, by observing and understanding your specific market demands and your own unique skills. I will compile an ebook and make it available on this blog as a free download in a couple of days. Do workshops? Write books? The Hare And The Tortoise Blogging is much like a tortoise race.

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SEPTEMBER 6, 2010

I have written both paid and free ebooks and I didn’t see any difference in the number of downloads. They do it only when they want to associate their skills with those advertisers. I think many people do not realize how to utilize their blog to reflect their skills and talents. Filled with advertising.

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APRIL 27, 2010

Dragos Roua – Brilliantly Better The Personal Development Blog Home About me Top posts Archives Downloads Audio Recommended Products Contact Can You Solve The Puzzle Of Your Life? Well, since none of the existing solutions gave me what I want, I created my own iPhone productivity app. Rajesh : Very good list and i lked it.

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SEPTEMBER 14, 2010

Stuart : This is a great post Drago, an excellent look at the ‘zone of the unknown’ and what it means to. Rajesh : Very good list and i lked it. I have stared doing such activities in ly life too.

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APRIL 22, 2010

Stuart : This is a great post Drago, an excellent look at the ‘zone of the unknown’ and what it means to. Rajesh : Very good list and i lked it. I have stared doing such activities in ly life too.

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NOVEMBER 29, 2010

Dragos Roua – Brilliantly Better The Personal Development Blog Home About me Top posts Archives Downloads Audio Recommended Products Contact Do You Have The “Glass Wall&# Syndrome? by dragos on November 29, 2010 · 5 comments in Personal Development , motivation Tweet I“m not going to tell you what the glass syndrome is.

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APRIL 14, 2010

More or less… The ebook is a free download at Positive Provocations and I recommend it for anyone who want to get a glimpse of Zeenat’s writing. Her book is called “The Book Of Wisdom – 50 Ideas For The All Around Balanced Life” and it’s also a free download (yes, you should click this link like right now!).

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AUGUST 6, 2010

Hope lots of your readers like my free ebook – close to 1000 downloads so would be super-sweet if you guys interested in exploring your consciousness tip me over that point! I’ve got Diggy’s ebook (awesome) and Steve’s as well – also excellent. Will look into the others. Thanks again dude – great stuff.

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JUNE 14, 2010

Dragos Roua – Brilliantly Better The Personal Development Blog Home About me Top posts Archives Downloads Audio Recommended Products Contact When Everything Falls Apart by dragos on June 14, 2010 · 12 comments in Free speech Tweet This is a guest post by Petteri Ollila, @PetteriOllila. Are You Ready To Be Happy?

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