Remove 2005 Remove Learning Remove Phones Remove Training
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The Power of Hope: How I Qualified for the Paralympic Games

Success

During 2005 spring break, when I was a 14-year-old freshman at Jserra Catholic High School in Orange County, California, my best friend Scott and I were riding his dirt bike from my house to his. I reached into my pocket and grabbed my phone to call my dad. I was on the junior varsity soccer team and was training for varsity.

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Embrace Change for Career Success!

All Things Admin

And as much as we may resist it, without it we’d still be using rotary phones and manual typewriters. On a professional level, change can be simple, like finding a more efficient way to complete a task, or complicated, like learning to support a new executive or changing jobs entirely. Who can help me shorten my learning curve?

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‘Social listening’ can help businesses become more effective

Service Untitled

Michael Dell’s “direct-to customer-heritage” starts with training. At the Social Media and Communities University, associates are fully trained and then empowered to listen and focus – transforming “online ranters into ravers.” photo by: Ed Yourdon.

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Can personal customer service survive in a digital world?

Service Untitled

The fast paced world of Twitter, Facebook, and Yelp combined with the technological advances of smart phones, interactive websites, and emails enable millions of users to make better informed decisions than ever before possible. Customer service is an ongoing project of education, training, and hiring the best people for the job.

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Your Web Site has gone - Reality!

Catch Friday

At the time I was on a train from London to Colchester to see my lawyer, and thought I would not get on Godaddy to the evening. Phoned Godaddy and spoke to them in the Arizona afternoon, and was told that my site had been hacked, and the website had been deleted. Frustrating enough, but website repair is not a one second fix, is it?

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Walmart’s dismal customer service scores drive customers away

Service Untitled

As a supermarket, the company didn’t do much better; scoring a 72 out of 100 rating and similarly low scores since 2005. As it is now, the constant turnover of employees make it impossible to properly train and promote talented individuals. The problem with Walmart is multifaceted. Check out dialahuman.com for one such service.

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Natural Productivity – Introducing iAdd for iPhone

Brilliantly Better

Being A Productivity Junkie I had my share of GTD from its early days, back in 2005-2006. I fell off the GTD wagon and didn’t embarked on a new train. Learn how to assess imbalances, how to get rid of the deadlines (replacing them with livelines, that is) and how to create the life you want. Well, I dont.

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