Service Untitled
MARCH 19, 2013
Since 2007, Walmart department and discount stores repeatedly have been labeled with the dubious distinction of having the “worst customer service in America.” As a supermarket, the company didn’t do much better; scoring a 72 out of 100 rating and similarly low scores since 2005. Don’t be negative.
Service Untitled
FEBRUARY 6, 2013
There’s hardly a moment when someone isn’t consulting Google to learn more about a product, a person, or a service. While the digital realm can indeed help all of us to buy smarter, perform better, and be better educated, can it ever replace a human at the hub of customer service? Listen to the problem.
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Service Untitled
DECEMBER 5, 2012
I heard the term “social vampire” in 2005 when it referred to a person who more or less attached them self to someone and piled on attention until they felt that the person they were endowing with excessive flattery liked them in return.
Make or Break Moments
AUGUST 7, 2010
I first learned about Treasure your Customer Day from Entrepreneur magazine in 2006. Here is a blurb from a blog written in 2005 about Treasuring your Customers written by Kirsten Osolind : August 7 marks “Treasure Your Customers Day.&# But it certainly didn’t start there.
Service Untitled
OCTOBER 15, 2013
One can’t separate however, customer service with “social listening”; as Dell states it is a key part of the brand. The company combines customer service phone calls, social media engagement, online strategies, traditional print advertising, and everything in between to further Dell’s recognition.
Catch Friday
FEBRUARY 1, 2012
I have been with Godaddy since 2005, and loved there 24 hour service and technical staff, but what the heck had happened and what kind of customer service is this? On the spur of the moment I purchased an SSL Certificate for five sites and a Website Protection Site Scanner, but I cancelled these twelve hours later.
The Small Business Blog
OCTOBER 11, 2007
In 2005 I was surprised to find myself as one of three finalists in the North West of England Business Awards 2005, Women in Business Category. A lot can be learned here and if you have similar stories, why not tell us about them? I can learn few things from this post, thanks. www.tattooaftercare.co.uk lida diyet zay?flama
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