Service Untitled

FEBRUARY 6, 2013

There’s hardly a moment when someone isn’t consulting Google to learn more about a product, a person, or a service. While the digital realm can indeed help all of us to buy smarter, perform better, and be better educated, can it ever replace a human at the hub of customer service? Listen to the problem.

Customer Service 40

Customer Service Social Media 2005 Phones 40

Service Untitled

OCTOBER 15, 2013

.” Dell’s social media 10,000 employees are tuned into more than 25,000 conversations about Dell every day claiming the more information gathered, the better the company will be able to deliver the precise products and services customers want. Can personal customer service survive in a digital world?

Social Media 40

Social Media Customer Service 2005 Twitter 40

Catch Friday

FEBRUARY 1, 2012

I have been with Godaddy since 2005, and loved there 24 hour service and technical staff, but what the heck had happened and what kind of customer service is this? On the spur of the moment I purchased an SSL Certificate for five sites and a Website Protection Site Scanner, but I cancelled these twelve hours later.

2005 40

2005 Customer Service Purchasing Confidence 40

Success

FEBRUARY 15, 2022

Since opening her store in 2005 in Orange County, Astaraee has focused on creating meaningful relationships with her clients. In the process, he learned a lot about what the community needed and the role which digital ignorance played, and made it his business to understand the problems, know what resources were available and find solutions.

Mentoring 312

Mentoring International 2021 Social Media 312