Laughing all the Way to Work

On to the next task.

Laughing all the Way to Work

The way I work is to get things off my plate as soon as possible and move on to the next task. The problem is it is now filed in the back burner of my mind. It is still hovering in the background somewhere, but I've completed the work, done whatever I had to do with it and diarized whatever needed to be diarized and moved on until I need to know it again. My boss may come out a month or so later and ask me questions about it and sometimes my mind draws a blank.

2018 116

Working with an Assistant

Laughing all the Way to Work

I was speaking with a senior Executive at my office today and she said one of the most valuable things that she has learnt over the years was how to work with an assistant. I think when we are first in the workforce we are going to the office expecting our boss will tell us what to do and we will endeavour to do it according to our skill set. However, there comes a time as we gain experience, that we will want to show our bosses what we can do and how we can help them.

2018 100

Introducing Boomerang Virtual Assistants

Laughing all the Way to Work

I finally launched my new website and am open for business. Well sort of. The website is awaiting a small final touch, but if you want to take a peek here is my URL address Boomerangvirtualassistants.com It's very exciting, even at this stage. Sometimes you just have to do it and quit trying to figure everything out. My esthetician, who opened her own shop about a year ago, said she is learning the business side as she goes.

2018 109

Having an assistant

Laughing all the Way to Work

Recently, my sister (a long-time assistant) retired. We were doing some work together and because she knew how busy I was at work, she immediately took over and started to do the small tasks she knew I didn't have time to do. I appreciated all over again how nice it can be to have an assistant, and not only just an assistant, but a very experienced one. I didn't have to worry about a thing because I knew she was taking care of it. It took a real burden off my shoulders.

2018 109

Virtual Assistance: What a way to work!

Laughing all the Way to Work

I have recently been doing some work online and it has opened up a whole new world for me. Of course others have been on the bandwagon for some time and are doing quite well. What do they know that I don't and why have I not moved on this before now? To be or not to be an entrepreneur? Striking out on your own can be frightening. Especially when you are used to the traditional workplace of going to an office, getting a steady paycheck, being on the company pension and benefit plan, etc.

2018 109

Trouble in the office

Laughing all the Way to Work

I always enjoy Anita's insights. This is a good read on ways to handle passive/aggressive colleagues

2018 100

Meeting with your Boss

Laughing all the Way to Work

It is always good to be prepared when meeting with your boss. The purpose of the meeting should be to ask questions, get direction, provide and/or receive information. I would suggest the following: If you have access to your boss's email Inbox, go through it as that will be a good place to start. As you go through the items, you will have questions about meetings he or she is attending, questions about events they may or not be attending, etc.

2018 100

Then or Than?

Laughing all the Way to Work

I have always had trouble knowing when to use the words 'then' or 'than'. Sometimes it is easy to figure out, but other times I struggle to figure it out. Well, today I came across a sentence where the person used 'then' and I was pretty sure it should have been 'than', but wasn't positive.

2016 130

Annotated Agenda

Laughing all the Way to Work

It is very useful to use an annotated agenda. For those who have never used one, it is simply an agenda with notes on it. For the agenda that I send to the meeting participants, I annotate it to let them know why an item is on the agenda or if there are any attachments. In my example below you will see that I put brackets around the notes and italicize them. Call to Order: 1. Adoption of Agenda (Motion Required) 2. Approval of Previous Minutes of December 25, 2016 (Attached) (Motion Required) 3.

Agenda 109

New Minute-taking Webinar

Laughing all the Way to Work

I am giving a minute-taking webinar on June 14 and invite you to join in. Along with the more traditional minute-taking role, I will be talking about 'live' minute taking. It can seem very intimidating when all eyes are on you as you type, but there is a way to make even this less stressful. I will also talk about those times when your boss calls you into a meeting at the last minute to take notes and you weren't expecting it. There are ways you can be prepared even under these circumstances.

2017 100

Who or Whom?

Laughing all the Way to Work

An easy way to remember when to use who or whom: If you can replace the word with “he” or “she,” use who. If you can replace it with “him” or “her,” use whom. See some examples at this link: [link

2017 100

Looking the Part

Laughing all the Way to Work

I attended an event today on minute taking. Our organization set it up for Admin Professionals' Week. Unfortunately, my first impression of the speaker was not very good because she was dressed down and looked rather frumpy. I don't believe in judging a book by its cover, but I was amazed at how easily my mind went there and how I equated how she looked to what she had to say. I was happy that my first impression had been wrong.

2017 100

Reading Other People's Minutes

Laughing all the Way to Work

It is important to read other people's minutes. Especially from meetings that your boss may have something to do with. It can be beneficial for a number of reasons: It will give you a broader idea of what your boss is involved in and will help you assist him or her better; It will help you understand the business better, which will help you in taking your own minutes; It can give you pointers are how to minute better by looking at how they worded a sentence or handled a discussion.

2017 100

New job, new culture, new language

Laughing all the Way to Work

Starting a new job is more than just changing where you work. You have to learn a whole new way of doing things, from how to log onto the computer to filling out a purchase order form. There is a new work culture to adapt to and a new language of acronyms to try and sort out. Even though they can seem like small things, at the beginning you are trying to do your best to impress and can feel a bit helpless when the phone rings and you realize you don't know how to answer it.

2015 122

Different Strokes for Different Folks

Laughing all the Way to Work

It's funny how as I have moved through my career from office to office the way I organize myself has changed. When I was at the law firm, I used tasks extensively and had a wait bin where I put things I was waiting on. I had a lot of trigger dates I needed to remember such as when to file a statement of defence after receiving a statement of claim, or putting in a reminder when the mandatory mediation kicked in.

2015 116

Skeleton Staff

Laughing all the Way to Work

During the holidays it is important to have people in the office to keep things going. I like working during this time because you can get so much done that you normally don't have time to do. Here are some of the things I will be doing: Cleaning out my desk drawers - I just started this job a little over a month ago.

2015 116

Sharing your Skills

Laughing all the Way to Work

Do you want to get better at what you do? Share it!! You wouldn't believe how much I learn each time I give a minute-taking or travel webinar. Because I am giving the webinar I have to review the material and make sure I know my stuff. The audience will certainly know it if I don't. The same can apply in your workplace. If there is sharing of information among the admins, then we can learn from each other and we all grow.

Skills 109

The Executive Assistant

Laughing all the Way to Work

Being an Executive Assistant is more than just a title. When you get to this level it is expected you will take on leadership responsibilities. I am in an Administrative Assistant role again and am really enjoying it, but having just finished my career as an Executive Assistant, I am appreciating the work that they do, but am glad to leave it for someone else.

2016 109

Minute-taking Q&A

Laughing all the Way to Work

In preparation for the AdminPro Forum on June 15-17, 2016 in Orlando, Florida, here is an article with some Question and Answers about Minute taking. For more information on AdminPro Forum 2016, please click on the website and if you are able to join us, please register at this link. I hope to see you there

2016 109

The little things

Laughing all the Way to Work

When learning something new it is usually the little things that can seem overwhelming. I just learnt a new program to search patient names for information and medical records. I recall the person telling us how to use the program and it seemed complicated. Log in, enter your password, press F1 if you want to do this, F2 if you want to do that. When you get to this screen, look on the right hand side and press F11. You can see what I mean.

2016 109

Florida here I come!

Laughing all the Way to Work

This summer I will be presenting at the AdminPro Forum 2016 in Florida and am really looking forward to it. Keynote speakers include Joan Burge, Lucy Brazier, Julie Perrine and Laura Stack. I have enjoyed the teachings of most of these ladies over the years and am thrilled to be participating with them and look forward to learning from them too.

2016 109

Advanced Minute Taking webinar on July 6, 2016

Laughing all the Way to Work

After a wonderful experience at the AdminPro Conference in Orlando, Florida on June 14-17, 2016, I feel invigorated and ready to go. We can learn so much from each other and learn with did. Especially at the roundtable event where participants had 25 minutes to sit at the various speaker tables and ask questions. The questions asked really helped me to focus my webinar on the areas that were most needed. The next webinar is on July 6, 2016 at 1 p.m. I hope you can join us.

2016 100

Working 9 to 5

Laughing all the Way to Work

Dolly Parton's Nine to Five no longer applies to me. I've become an early bird. For those who know me that will seem almost impossible, but I've done it. At least during the work week and it's proving to be very interesting. I was always a 9 to 5 person, but would typically arrive a few minutes late.

2015 109

I'm back!!

Laughing all the Way to Work

In 2008 I took a job as an Executive Assistant and Corporate Secretary to a non-profit corporation. My daughter had just left home and I was a empty nester so I had time to try something different and put some time and effort into a new position. This position was certainly different than anything I had ever done. When I took the job, I had never taken minutes before and I had a Board of Directors' meeting in two months that I had to prepare for.

2015 109

How do you stay organized?

Laughing all the Way to Work

I replied to this question on a Linked In forum so thought it was worth repeating here. If I was an employer, I would want to ask this question of any admin who was applying at my organization. Since it is almost second nature to most admins to be organized it is sometimes difficult to answer, but it is just for this reason that it needs to be asked. An admin has to be a strong organizer so they don't want to hire someone who isn't.

2013 148

Happiness is an Empty Inbox

Laughing all the Way to Work

I have mentioned it a few times that when my desk is cluttered then I feel cluttered. I like to put everything in its place so I will find it easily. Is it any wonder if my Outlook is messy and cluttered that I feel the same way? I was at a recent IAAP Chapter meeting and we were discussing best practices for organizing our Inboxes and there were a lot of good ideas. The bottom line is to keep it simple. I've been meaning to tackle my Inbox so decided I would try that theory and is it ever nice.

2012 145

Filing Rules

Laughing all the Way to Work

I found this great site with basic filing rules for names. I found it very useful so I thought I''d share: [link] I''ve also added it to my sidebar under Filing for your future reference. Patricia

Filing 131

Minute-taking Webinar

Laughing all the Way to Work

I hope everyone is enjoying their summer. My next Minute-taking webinar is on August 30. I hope you can join me. The more you can learn about it, the less scary it will be. Patricia

2013 131

Calendar Management

Laughing all the Way to Work

I share the CEO''s Outlook calendar with my assistant. Since we both book meetings for him, it is important if we have proposed dates for a meeting that we secure them in his calendar so one of us doesn''t use it for another meeting. We do this by putting a hold on the date and time with a brief note with what the meeting is about, for example ''HOLD Strategy mtg w/DCEO''.

Laughing all the Way to Work - Untitled Article

Laughing all the Way to Work

Travel Planning for Administrative Professionals Hi everyone, I will be presenting a new webinar on travel planning. Please join me on Jan. 3 from 1 to 2:15 p.m. For more information and to register, please click on the following link : Or if the link does not work, please cut and paste this link and put it in your browser: [link] I am excited to do this new webinar so I can share everything I''ve learnt over the years about arranging travel.

2013 116

The job of looking for a job

Laughing all the Way to Work

I have been involved in conducting a few interviews for admin jobs and here are two of the main things I have noticed about those who are unsuccessful: resumes are out of date and not relevant to the job applied for and the person was not prepared for the interview. When you go for an interview you have to keep in mind that they really do want to hire someone, but you have to make it worth their while to hire you.

2012 135

Laughing all the Way to Work - Untitled Article

Laughing all the Way to Work

Minute taking can seem scary at first but once you know what you need to record, you will get better at it over time. My next minute-taking webinar will be on May 31 at 1 p.m. EST and I will go over the basics of minute taking as well as the actual process so you will feel more confident in this role. This webinar is well suited for those who have never taken minutes but want to learn, beginners or those at an intermediate level. If you are interested in joining me, please click here to register.

2013 118

Establishing a partnership with your boss

Laughing all the Way to Work

As in every aspect of life, relationships are two-way. Both parties have a responsibility and work to do to make it work. In the admin/boss working relationship however you do have an edge since it is you who schedules your executive’s calendar. Schedule yourself in for one-on-one meetings with your boss on a regular basis. Each situation will be different, but either short daily meetings or longer meetings once a week will work.

2012 131

Do you like what you do?

Laughing all the Way to Work

CONFUSCIUS SAID, “Love what you do and you will never work a day in your life.” How true that is! Here are some ways I have found to enjoy what I do: 1. INTERVIEW WELL Make it a conversation. You are interviewing them too so ask

2009 172

What Is Sexual Harassment?

Laughing all the Way to Work

As women working in an office with men who are more than likely in authority, this is something we undoubtedly will come across at some time in our careers. I think men probably experience it as well, but it is not reported as often. I recall as a young woman working for a large mostly male organization in the late 70s, it was just an expected thing that you would get your bum pinched while walking by someone's desk or have sexual remarks made about you.

2012 131

Admin in the Spotlight: Interview with Lynn Holgate, 2010 Stevie.

Laughing all the Way to Work

Lynn Holgate, an Executive Assistant at High Performance Technologies, Inc. HPTI) in Reston, Virginia, has been awarded the 2010 Stevie® Award for Support Staffer of the Year. The Stevie® Awards is a prestigious award honouring the

2010 153

Caution: Enter at your own risk!

Laughing all the Way to Work

I once worked with someone who had body language that you could read like a book. Stern looks, sad demeanor, very angry looking at times, sighing, interrupting while you were talking, especially when they were not in agreement, by harrumphing, sighing and rolling the eyes. It was disconcerting, but they didn't appear to be aware they were doing it. When I pointed it out, they said, "I can't help the way I look".

2012 118

Minute Taking

Laughing all the Way to Work

The first time my boss asked me to take minutes I gulped and the fear took over. I'm sure many of you can relate and know exactly what I mean. As I was walking to the boardroom I chattered nervously to him that I hadn't taken minutes since high school. It ended up being a ploy to get me to the boardroom for a baby shower - Surprise!!! Whew, I had dodged a bullet, but I knew this, I never wanted to take a job that required minute taking.

2012 125

Some bosses just don't know how to work with an admin

Laughing all the Way to Work

Have you ever worked for someone and they under-utilized you or just didn't seem to know how to work with an assistant? I once worked for a young boss and you could tell he wasn't quite sure what he could give me or what I was capable of doing. I had enough experience that I just started doing some of the things and when he saw I was ready, willing and able to do it, he gladly passed it on to me. For other things I spoke to him about it and asked if it was something I could do.

2011 126

We don't know what we don't know

Laughing all the Way to Work

We really don't know what we don't know do we? One person can be great at software programs and know all sorts of tricks to get things done quickly and another might be excellent at organizing and managing their email account

2010 151

Building Relationships one Assistant at a Time

Laughing all the Way to Work

Assistants are in contact with other assistants on a daily basis. It is important to build relationships with those we work with, but what about assistants we don't work with? I breathe a sigh of relief when I get someone's assistant on

2010 153

Minute-taking webinar

Laughing all the Way to Work

If anyone missed my February minute-taking webinar, there is another one coming up on March 8th. If you are interested, please register here. In this session I want to provide tips and ideas on what to do before, during and after the meeting.

2013 109

Retirement

Laughing all the Way to Work

I haven't been posting in awhile as I have been considering retiring the blog. I will continue to write a few articles now and then, but have been spending more time on finalizing another book, giving webinars on minute taking and I would like to expand into other speaking opportunities where I feel my expertise can be used.