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The New Role of the Executive Assistant

Worxbee

The ability to work virtually isn’t a given — it requires a different skill set than what many have been accustomed to. There was a scramble to ensure technology was in place to keep staff connected and able to do their jobs, but more than that, companies discovered they needed clear systems and processes to ensure work went smoothly.

Verizon 52
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Service Untitled» Blog Archive » Customer Service Pet Peeves

Service Untitled

Training representatives and putting processes in place to avoid blind transfers is not rocket science, but a majority of companies still do blind transfers more often than not. The four examples above are good examples of broad categories of customer service frustrations.