Worxbee

MARCH 22, 2021

There was a scramble to ensure technology was in place to keep staff connected and able to do their jobs, but more than that, companies discovered they needed clear systems and processes to ensure work went smoothly. Remote systems and processes might look a lot different. Time to re-think assistant roles.

Verizon 52

Verizon Environment Skills Resume 52

Service Untitled

SEPTEMBER 15, 2009

Training representatives and putting processes in place to avoid blind transfers is not rocket science, but a majority of companies still do blind transfers more often than not. The four examples above are good examples of broad categories of customer service frustrations.

Customer Service 40

Customer Service Verizon Staples Phones 40

Service Untitled

FEBRUARY 19, 2010

Let’s take the example of waiting in a Verizon store for the next available agent. Through training, monitoring, coaching, practice and new policies, employees understand that customers are driven by what they think about a business or service, and we want them to see positive perceptions.

Verizon 40

Verizon Customer Service Phones Etiquette 40