Legal Phones Social Media Survey 
Success
NOVEMBER 1, 2022
In both cases, your teams may rely on “the fine print” to cover your company legally from overpromising. Depending upon your business style and structure, follow-ups may involve a personal visit, phone call, email, text or an online survey. We’ve all asked in a phone call or personal visit, “Is Luis here today?”
Success
AUGUST 17, 2021
Surveys used to calculate your net promoter score can help you address pressing customer service issues you didn’t know existed. Instill and nurture these mission values at every level of your company—not just on the phone line or customer service desk, but in sales, management, and in yourself. And yes, prickly customers exist.
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Workplace Insight
MARCH 20, 2024
Older readers may remember a phenomenon called Bring Your Own Device (BYOD) which marked the point at which employers gave up worrying about people using their own phones at work and instead made it look like it was their idea anyway. Close to a third use gen AI to write emails (31 percent) or use it instead of Google (30 percent).
Allwork
APRIL 3, 2023
“Good, fundamental interviewing skills,” Cosgrove said, “are the easiest way to identify when someone hasn’t before truthful about their experience.” She emphasized that it’s possible to spot falsities even during phone screenings.
On The Job
JULY 22, 2010
Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Thursday, July 22, 2010 Is Using Social Media at Work a Good Idea? Cavalli points out that social media interaction isn’t always about discussing a new movie or dishing the latest gossip.
Workplace Insight
OCTOBER 2, 2023
The Information Commissioner’s Office (ICO) is calling on organisations to consider both their legal obligations and their workers’ rights before they implement any employee monitoring in the workplace. We are urging all organisations to consider both their legal obligations and their workers’ rights before any monitoring is implemented.
Practically Perfect PA
OCTOBER 10, 2016
During my time there I took the first PA qualification in Guernsey, my HR qualification and also qualified as a Legal PA. Cath is always on the end of the phone/email when I need her and I appreciate that. We have a quarterly newsletter and Julie kindly takes care of our social media. This is really great.
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