Customers Rock!

JANUARY 24, 2012

Dell is one of the most commonly cited examples of this from their Twitter Dell Outlet account. Sanuk is another example. Companies such as Best Buy and Verizon (where I was most recently actively engaged in this as the community program manager) see these gains and are able to use them to calculate an ROI on their communities.

Social Media 100

Social Media Verizon Customer Service 2012 100

Eco-Office Gals

FEBRUARY 2, 2013

Its focus is to train 100 graduate students each year about the fundamentals regarding energy efficiency so that they will be well-equipped to go into Corporate America and share the knowledge that they have with the places where they intern. In 2008, they created a program that is called the Climate Corps.

Verizon 100

Verizon International Salary 2008 100

Worxbee

MARCH 22, 2021

They can lower their costs, for example, by not needing as much office space. This Build Remote article reveals a list of companies that are sticking with remote work, with big names such as Twitter, JP Morgan, Verizon, and Deloitte among them. . For example, what happens to your traditional customer touchpoints? Click To Tweet.

Verizon 52

Verizon Environment Skills Resume 52

Service Untitled

SEPTEMBER 15, 2009

Some of the major examples included: Phone problems (long hold times, annoying hold music, getting disconnected, blind transfers, etc.) The four examples above are good examples of broad categories of customer service frustrations. Employees that aren’t happy to see customers (rude, disaffected, unhappy, etc.)

Customer Service 40

Customer Service Verizon Staples Phones 40

Service Untitled

FEBRUARY 19, 2010

Let’s take the example of waiting in a Verizon store for the next available agent. Through training, monitoring, coaching, practice and new policies, employees understand that customers are driven by what they think about a business or service, and we want them to see positive perceptions.

Verizon 40

Verizon Customer Service Phones Etiquette 40